ServiceNow IT Service Management Pricing Overview

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Pricing Insights

Averages based on real user reviews.

Time to Implement

5 months

Return on Investment

14 months

Average Discount

16%

Perceived Cost

$$$$$

ServiceNow IT Service Management has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact ServiceNow IT Service Management to obtain current pricing.

ServiceNow IT Service Management pricing & plans

Pricing information for ServiceNow IT Service Management is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase ServiceNow IT Service Management must be conducted with the seller.

Pricing information was last updated on February 02, 2023

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ServiceNow IT Service Management Pricing Reviews

(2)

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/28/2024

"Fast growing ITSM platform with versatile applications, greater compatibility and user friendly"

5/5

What do you like best about ServiceNow IT Service Management?

Whether you're managing IT service management, HR, or customer service, you can easily customize workflows to fit specific business needs. The integration capabilities with other tools and platforms are impressive, allowing organizations to create a cohesive ecosystem.

Additionally, the emphasis on automation and AI helps reduce repetitive tasks, freeing up teams to focus on more strategic initiatives. Overall, it’s not just about managing services; it's about enabling organizations to innovate and respond to challenges more effectively. It’s that balance of functionality and user experience that truly makes ServiceNow shine. Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

While ServiceNow has many strengths, there are a few aspects that can be a bit frustrating. For one, the initial learning curve can be steep. Even though the platform is user-friendly, navigating all its features and capabilities can feel overwhelming at first, especially for new users or those without a tech background.

Additionally, customization, while a strong point, can sometimes lead to complexity. Organizations may find themselves needing to invest significant time and resources to tailor the platform to their specific needs, which can be a bit of a hurdle.

Another common concern is the cost. For smaller businesses, the pricing model can be a barrier, especially when trying to access some of the more advanced features. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

One of the main issues it addresses is the inefficiency in managing workflows across different departments. By centralizing processes, ServiceNow helps streamline operations, reducing bottlenecks and ensuring that tasks move smoothly from one stage to the next. This has led to faster response times and improved service delivery, which is always a win for any team.

Another critical problem it solves is the lack of visibility into operations. With its robust reporting and analytics features, ServiceNow provides real-time insights into various processes. This transparency helps teams identify trends, pinpoint issues, and make data-driven decisions, ultimately leading to better resource allocation and improved outcomes. Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

5/6/2025

"There is no perfect software; know your needs before you buy!"

2.5/5

What do you like best about ServiceNow IT Service Management?

-Excellent community support and tons of online resources, if you can find time to consume them all

-Good support Review collected by and hosted on G2.com.

What do you dislike about ServiceNow IT Service Management?

-Great, big learning curve.

-It is ugly.

-They claim it is "no code," but get ready for big mental gymnastics to get everything wired up correctly.

-Good luck getting anything done with a third party--and good luck with that, too.

-Requires one or more physical (or virtual) MID servers.

-You need someone in leadership who understands how ServiceNow is built, because it's like the wild west.

-Good luck trying to implement their boilerplate solutions without at least one subject matter expert and one backup person for each major ServiceNow component.

-There are no visual resources to help teams understand the building blocks and how they work together.

-Like anything else, people and communication will be the hardest part of any implementation. Review collected by and hosted on G2.com.

What problems is ServiceNow IT Service Management solving and how is that benefiting you?

Incident management, service desk, service catalog, IT service Management, and a central configuration management database. It's all in one place, but the first ten years introduced a lot of customizations that are now having to be backed-out, at great cost of time and money. Review collected by and hosted on G2.com.