ServiceNow Software Asset Management Reviews & Product Details

We have been using service now platform to track our internal tasks and cooordinate with our internal teams. The UI for ServiceNow is super easy to use and engaging also we can track the SR's with ease. Rackspace is using ServiceNow both internally for employees and customers for service delivery Review collected by and hosted on G2.com.

Sometimes I find it difficult to navigate the ServiceNow platform I feel we can make the click and play an easy game for users and include favourites as a part of the UI also the status of the SR can be dispalyed on the front screen these are couple of minor changes which I dislike about ServiceNow Review collected by and hosted on G2.com.

I have used Servicenow for our Integration purpose the platform is easy to understand and specifically i have used incident ticket for integration the configuration options were very easy while comapring to any other product. Review collected by and hosted on G2.com.

The one thing i would dislike is in the configuration we have only limited options.

And when is instance is slept we need to wake it and it is taking bit more time. Review collected by and hosted on G2.com.

The best ticketing tool among the all ticketing tools

Service now is very easy interface for better understanding Review collected by and hosted on G2.com.

I don't found any thing to dislike but only i suggest is interface colour should be brighter Review collected by and hosted on G2.com.

Its too easy too use and multiple features to track and create incidents Review collected by and hosted on G2.com.

Authontication part can be improvide more, Also SSO access not allows to use this tool on smartphones Review collected by and hosted on G2.com.

When i waslooking for ITSM tool, We found servicenow is the best tool for ticketing system and moreover its features are very user friendly.

one of the finest UI tool.

It handles the change mangement very perfectly and understandable.

It has an ability of handling KPI's and workflow is compatible.

it has a very good search engine. Review collected by and hosted on G2.com.

Till now i didn't any drawback in this, but majorly it needs to be focus on the login errors Review collected by and hosted on G2.com.

The ServiceNow Platform is a great tool for enterprises who need to standardize workflows and is easy to use/learn. The platform is great for supporting customers and internal staff. Review collected by and hosted on G2.com.

The only downside I have seen is ensuring the platform is properly integrated with external systems/databases. This can be easily done if you have the proper administrators or consultants. Review collected by and hosted on G2.com.

Global Search, Ticketing Tool, KB Learn. Transfering tickets from 1 team to another finding there Managers and whom to assign checking previous tickets and assigning to correct team accordingly. Review collected by and hosted on G2.com.

Sometimes it lags while opening a large KB. overall it is best for ITSM also connected to Avaya, we can pull reports. best in it's segment i guess. user friendly software or ticketing tool. Review collected by and hosted on G2.com.

I have been using Service Now software from 2017 to 2022. Excellent software for any issue resolution related to your software and asset. Every time I got the perfect and quick solution to my raised ticket. The concerned team resolves the issues by calling them without any tickets presented; that is an excellent service they provide to the user. Review collected by and hosted on G2.com.

I have used Service Now software for five years and am delighted with the service and software, so I do not have any dislikes. Review collected by and hosted on G2.com.

I would like to share my experience with ServiceNow, 2 years working on this software it's very familiar with reporting end users' incidents & requesting reports and also asset management it's safe for all our organization databases for asset information my experience is very good with this software. Review collected by and hosted on G2.com.

I have no issue with this software. when you are implementing for a user place that time facing some issue's startup time other wise is ok. Review collected by and hosted on G2.com.

Centralized Asset Management: ServiceNow SAM offers a centralized platform to manage software assets across an organization.

ServiceNow Asset Management streamlines asset-related processes, enhances visibility, and improves decision-making regarding asset investments, costs, and compliance Review collected by and hosted on G2.com.

Cost: ServiceNow is a commercial software platform, and its pricing structure can be relatively expensive for some organizations.

It often requires expertise in scripting and development, which may not be readily available to all users Review collected by and hosted on G2.com.