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SimplePractice

By SimplePractice

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SimplePractice Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of SimplePractice, appreciating its seamless navigation and all-in-one functionality. (3 mentions)
Users value the centralized system of SimplePractice, finding it efficient for scheduling, billing, and telehealth. (2 mentions)
Users appreciate the easy communication features of SimplePractice, facilitating seamless client interaction and telehealth sessions. (2 mentions)
Users value the robust data security features of SimplePractice, ensuring safe communication and compliance in their practice. (2 mentions)
Users appreciate the user-friendly interface of SimplePractice, enjoying seamless scheduling, billing, and telehealth integration. (2 mentions)
Users appreciate the easy navigation and effective treatment plan creation offered by SimplePractice, enhancing their overall experience. (1 mentions)
Users value the comprehensive features of SimplePractice, enhancing their experience with an all-in-one system and responsive support. (1 mentions)
Users express frustration over limited features in SimplePractice, feeling essential tools are lacking in the base package. (3 mentions)
Users report billing issues with SimplePractice, finding the process cumbersome and the costs unsustainable. (2 mentions)
Users often feel that SimplePractice is too expensive, lacking essential features in the base package. (2 mentions)
Users are frustrated by the extra charges for features that should be standard, complicating workflows unnecessarily. (2 mentions)
Users experience inconvenience due to system uploads and limited customization, complicating workflows and creating extra tasks. (2 mentions)
Users are frustrated with the missing features in SimplePractice, lacking essential tools like a synced appointment calendar and communication portal. (2 mentions)
Users experience occasional app instability due to system uploads, which can disrupt their usual workflow. (1 mentions)

Top Pros or Advantages of SimplePractice

1. Ease of Use
Users love the ease of use of SimplePractice, appreciating its seamless navigation and all-in-one functionality.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you like about SimplePractice?

Ease of use, UX, all-in-one system, responsive support.

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

2. Centralization
Users value the centralized system of SimplePractice, finding it efficient for scheduling, billing, and telehealth.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you like about SimplePractice?

Ease of use, UX, all-in-one system, responsive support.

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

3. Communication
Users appreciate the easy communication features of SimplePractice, facilitating seamless client interaction and telehealth sessions.
See 2 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

4. Data Security
Users value the robust data security features of SimplePractice, ensuring safe communication and compliance in their practice.
See 2 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

5. Features
Users appreciate the user-friendly interface of SimplePractice, enjoying seamless scheduling, billing, and telehealth integration.
See 2 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you like about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation

6. Access
Users appreciate the easy navigation and effective treatment plan creation offered by SimplePractice, enhancing their overall experience.
See 1 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you like about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the

7. Comprehensive Features
Users value the comprehensive features of SimplePractice, enhancing their experience with an all-in-one system and responsive support.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you like about SimplePractice?

Ease of use, UX, all-in-one system, responsive support.

Top Cons or Disadvantages of SimplePractice

1. Limited Features
Users express frustration over limited features in SimplePractice, feeling essential tools are lacking in the base package.
See 3 mentions

See Related User Reviews

ShermeliaCounsels D.
SD

ShermeliaCounsels D.

Small-Business (50 or fewer emp.)

2.0/5

"Short change"

What do you dislike about SimplePractice?

Too expensive and the base package is trash. You don't get the full basics which would be an appointment calendar that syncs and a private portal for

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

2. Billing Issues
Users report billing issues with SimplePractice, finding the process cumbersome and the costs unsustainable.
See 2 mentions

See Related User Reviews

ShermeliaCounsels D.
SD

ShermeliaCounsels D.

Small-Business (50 or fewer emp.)

2.0/5

"Short change"

What do you dislike about SimplePractice?

Too expensive and the base package is trash. You don't get the full basics which would be an appointment calendar that syncs and a private portal for

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

3. Expensive
Users often feel that SimplePractice is too expensive, lacking essential features in the base package.
See 2 mentions

See Related User Reviews

ShermeliaCounsels D.
SD

ShermeliaCounsels D.

Small-Business (50 or fewer emp.)

2.0/5

"Short change"

What do you dislike about SimplePractice?

Too expensive and the base package is trash. You don't get the full basics which would be an appointment calendar that syncs and a private portal for

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

4. Extra Charges
Users are frustrated by the extra charges for features that should be standard, complicating workflows unnecessarily.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

5. Inconvenience
Users experience inconvenience due to system uploads and limited customization, complicating workflows and creating extra tasks.
See 2 mentions

See Related User Reviews

Ashley A.
AA

Ashley A.

Small-Business (50 or fewer emp.)

3.5/5

"Simple but Needs More Insurance and Reporting Features"

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require ext

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. An

6. Missing Features
Users are frustrated with the missing features in SimplePractice, lacking essential tools like a synced appointment calendar and communication portal.
See 2 mentions

See Related User Reviews

ShermeliaCounsels D.
SD

ShermeliaCounsels D.

Small-Business (50 or fewer emp.)

2.0/5

"Short change"

What do you dislike about SimplePractice?

Too expensive and the base package is trash. You don't get the full basics which would be an appointment calendar that syncs and a private portal for

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Expensive but smooth"

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard.

7. App Instability
Users experience occasional app instability due to system uploads, which can disrupt their usual workflow.
See 1 mentions

See Related User Reviews

V. H.
VH

V. H.

Small-Business (50 or fewer emp.)

5.0/5

"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. An

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SimplePractice Reviews (122)

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Reviews

SimplePractice Reviews (122)

View 1 Video Reviews
4.1
122 reviews
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Ashley A.
AA
Practice Manager
Small-Business (50 or fewer emp.)
"Simple but Needs More Insurance and Reporting Features"
What do you like best about SimplePractice?

SimplePractice is easy to use and keeps everything in one place—scheduling, notes, billing, and telehealth. It saves me a ton of time. Implementation was fast and easy. SimplePractice makes scheduling, documentation, and billing seamless in one platform. The client portal is user-friendly, and telehealth integration works smoothly, which helps reduce administrative stress and improves the client experience. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

The reporting and customization features can feel limited, and some insurance-related workflows like claim rejections or secondary billing require extra steps that could be streamlined. I also dislike the fact that when claims are sent to deductible, the contractual write off is not automatic, this creates a great deal of extra work. Review collected by and hosted on G2.com.

Caprice R.
CR
President/Owner of my business
Small-Business (50 or fewer emp.)
"Simple Practice for behavioral health"
What do you like best about SimplePractice?

The system is super easy to set up. It is pretty straight forward on how to do things. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

The reporting for a practice is not great. Review collected by and hosted on G2.com.

V. H.
VH
Associate Marriage And Family Therapist #126509
Small-Business (50 or fewer emp.)
"I am an Associate Marriage and Family therapist. Simple practice is efficient and easy to use."
What do you like best about SimplePractice?

The availble formatting for notes like "Wiley" makes treatment plan creation a much easier experience than it has been for me in the past. I enjoy the layout of Simple practice, it is very easy to navigate. Clients are able to contact you via messaging and you are able to conduct HIPPA approved virtual telehealth sessions. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Simple practice undergoes many system uploads. At times these can interfere with how I am used to using it. That being said, the upgrades are good. And I am pleased with the final product. Sometimes there are system interruptions, which can be a hassell. But those are very rare. Review collected by and hosted on G2.com.

ShermeliaCounsels D.
SD
Licensed Professional Counselor Associate & Receptionist
Small-Business (50 or fewer emp.)
"Short change"
What do you like best about SimplePractice?

It has an updated operating system that feels modern. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Too expensive and the base package is trash. You don't get the full basics which would be an appointment calendar that syncs and a private portal for communication and billing for direct payments. Review collected by and hosted on G2.com.

Stephanie O.
SO
Group Fitness Instructor
Small-Business (50 or fewer emp.)
"Has "Simple" in the name for a reason"
What do you like best about SimplePractice?

Very easy to udnerstand and use. I was able to quickly implement the program without any additional support, but support was offered continually throughout the process. I use it daily and take advanatge of the EHR and professional website. This is my first EHR as a private practice, but it much more user friendly than other EHR's I've used at other agencies. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I'll complain about the cost beacuse the economy is currently rough for small business owners- not necessarily Simple Practice's fault. For a signle user and self-pay only it is reasonable, but if I ever grow it will require more financial investiment that I don't have (but hope to!). Review collected by and hosted on G2.com.

AS
Small-Business (50 or fewer emp.)
"Amazing! Everything you need in one place."
What do you like best about SimplePractice?

I love that SimplePractice has everything in one platform. It saves me a lot of time. I don't have to worry about clients getting appointment reminders. I also love that the system can load preview notes. I save a lot of time writing my notes. I love being able to create my own documents. I love that I can add homework to my clients using the portal. I love that I have also gotten referrals with the Monarch directory. Their customer support was also beneficial and solved my issue extremely fast. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I wished that when I was sending documents I could unmark the documents all at once, instead of having to unmarked one by one. I wish creating a document could be easier and I had the option to add the signature feature to any documents that I wanted. I wished telehealth could have more features. Review collected by and hosted on G2.com.

Constance W.
CW
Hairstylist
Small-Business (50 or fewer emp.)
"FANTASTIC PLATFORM!"
What do you like best about SimplePractice?

I love that I am able to utilize SimplePractice as a provisionally licensed LPC-A with a private practice. Everything from booking abilities, professional website, reports, case management, and accounting are provided for through this platform, and easy to use. I truly only use SimplePractice to manage my practice. I am forever grateful! Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I just wish I was able to get help with Track Your Hours without having to create a separate email/profile. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"Intuitive and relatively easy to use"
What do you like best about SimplePractice?

One of the best things is the ease of communication with clients. I really like that I can very easily send appointment reminders, new client paperwork, and other things quickly with one or two steps.

Billing, calendar, and client management is all integrated in one product. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

I don't like that I would have to pay for the highest level of features to upload my Google calendar. That seems ridiculous to me. I am a solo practitioner and I also work on one of the online therapy platforms. I really need that functionality but don't want to have to pay so much extra for it. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"Expensive but smooth"
What do you like best about SimplePractice?

Ease of use, UX, all-in-one system, responsive support. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Nickel and diming for features that should be standard. Review collected by and hosted on G2.com.

Jennifer B.
JB
Small-Business (50 or fewer emp.)
"Efficient & User Friendly"
What do you like best about SimplePractice?

SimplePractice is easy to use, and effective for all of my small private practice needs, including invoicing, billing and creating a professional website. Review collected by and hosted on G2.com.

What do you dislike about SimplePractice?

Overall, I don't feel that there are any downsides to using SimplePractice. There is a credit card fee associated with collecting payments, however, this is common for most electronic payment systems. Review collected by and hosted on G2.com.