Recommendations to others considering Spaulding Ridge:
Meet with them, and I think you'll be impressed. I was looking for a partner to support our enterprise systems that I could form a relationship with and use to help us over the long term. I really value what we have with Spaulding Ridge. Review collected by and hosted on G2.com.
What problems is Spaulding Ridge solving and how is that benefiting you?
Spaulding has helped us to implement Docusign CLM and a fully transparent Sales Contract Process. Previously, sales contracts were done exclusively through email. We partnered with Spaulding to implement CLM on our Account Documents and then followed with an implementation on our Opportunity documents.
salespeople can click a button on the SFDC account or opportunity and create the contract template they need based on how the account and/or opportunity is configured.
The side effect is that it's helped our Sales data quality. Our contracts team is able to see what each other is doing, cover for each other using the CLM Tasks, and route items to our Attorneys who also use CLM. The visibility of the status of a contract is viewable in our Sales Pipeline reporting. It's allowed a new level of accountability and more efficiency in our business rhythm by not having to hunt for where the contract is. We use Spaulding Managed Services to support our ongoing improvements and any issues that happen with CLM. That's been very successful for us as we look to use more of the CLM system to continue to improve our processes.
Spaulding has helped us implement improvements to our Certinia SCPQ estimation process to support the rollout of Intelligent Staffing in our Resource Management team. We had developed our way of creating projects and doing staffing that diverged from how Certinia intended us to use the system. Spaulding did rounds of discovery with us, and we all came to the conclusion that we would benefit significantly by using what we were paying for. They helped to plan and migrate us to the use of Resource Requests and then we rolled out Intelligent Staffing. We had about 300 people impacted by the changes, so we utilized Spaulding's change management services and successfully moved with people feeling informed and minimal surprises. The whole internal team that we brought with us on the project learned a lot, and we are back to managing, supporting, using, and improving the system. We also have a great roadmap and backlog for where we want to go with this overall estimation and resource process.
Spaulding has helped us move our HR and Accounting departments to utilize Docusign for the sending of letters regarding utilization, bonus, compensation, employment and then the automated storage of those in our HRIS system with the employee record. We had been doing most of this manually or via word merge and email. Now, once the data is approved, HR uploads the data to Docusign and the letters are approved by managers or HR, then sent to the employee for signature. That signed document is then move to the right place. Such a small project with a massive impact from a compliance and data quality standpoint. Review collected by and hosted on G2.com.
