Turo Reviews & Product Details

What I like best about Turo is the convenience and variety it offers. I can easily find unique and affordable cars that suit our specific needs—whether it’s a sporty ride for a weekend trip or a practical car for everyday use. Plus, the peer-to-peer model often makes the experience more personal and flexible compared to traditional rentals. Review collected by and hosted on G2.com.

None so far I really love Turo it so very inconvenient for me Customer support are very helpful the platform and app is easy to use Review collected by and hosted on G2.com.

The application is easy to use. Everything is smooth until you need to interact with somebody Review collected by and hosted on G2.com.

-The customer service/support at Turo has been an on going nightmare for me.

After an unsafe vehicle was rented to me and broke down mid trip, Turo directed me to put the car on a tow truck and I'll have a replacement within 2 hours maximum. I was left in remote area in AZ with no replacement car and no cares from the support team. I was directed by their team to find a 3rd party rental, get myself home then submit for reimbursement. I paid over double with the 3rd party to get home what I originally paid with Turo.

Here I am a month later still getting zero cares and zero reimbursement from their support team. Their internal teams don't seem to communicate with each other, I'm told my case will be "escalated" and I'll be contacted back but nobody ever calls. My cases are continuously closed out and it's impossible to speak to a manager.

-The cost of my original rental was refunded. Though I paid double that to get home via 3rd party and was promised reimbursement.

-Despite me doing exactly as I was directed with going through 3rd party, submitting my expenses and having a screenshot guarantee from support promising reimbursement, I'm left with nothing.

-Over 5 hours spent on the phone with support, repeating my story over and over, even being hung-up on and support team openly saying "my other colleague lied to".

-I work in customer support myself, I've dealt with escalations on a daily basis and I'm blown away the lack of empathy and ethics Turo has shown.

-Hoping this review will give others some insight into what support is like here and catch the attention of somebody at Turo who can make this situation right for me. Review collected by and hosted on G2.com.

The concept of Turo is great—being able to rent cars directly from individuals can be more convenient and flexible than traditional rental agencies. The platform itself is easy to use, and booking a car is straightforward. Review collected by and hosted on G2.com.

Unfortunately, Turo’s customer support is terrible and does not take customer concerns seriously. I had an untrustworthy host who lied to an officer to avoid a ticket, overcharged me for fuel, and displayed dishonest behavior throughout the rental. I reported these issues to Turo during my trip, expecting them to take action. Instead, they ignored my concerns, allowed the host to continue renting, and later deleted my 1-star review, preventing future renters from seeing my warning. Review collected by and hosted on G2.com.

great and helpful and easy to access if needed Review collected by and hosted on G2.com.

everything is perfect in turo and great. Review collected by and hosted on G2.com.

Extremely efficient way of helping people when a vehicle’s being worked on or needed to leave town with the family. Review collected by and hosted on G2.com.

Pricing at times is too steep for a single day use . Review collected by and hosted on G2.com.

It is a real time marketplace wherein you have the option to select what type of vehicle you would like to rent, what date, time. You also have options to check and identify if the vehicle is not available you will see the red message below base on the date and time selected. It's a software wherein specifically a car rental that you can access either on the app or on the website. Review collected by and hosted on G2.com.

There are at times is buffers but this is rarely happens, as long as you have a strong internet connection, app is up to date. This software has a minimal issues. Review collected by and hosted on G2.com.

I absolutely love using Turo! It's this fantastic car-sharing platform that gives me the ultimate control. I get to browse through a diverse range of vehicles, from sleek sedans to adventurous SUVs and even luxurious sports cars. What really gets me excited is the flexibility Turo offers – I can choose the perfect car for my needs, whether it's a weekend escape or a special event. The booking process is super easy, and the pricing is transparent, making the whole experience hassle-free. Turo has truly changed the way I approach car rentals. Now, every journey feels like an incredible adventure, and I get to connect with friendly car owners who share my love for exploration. It's a game-changer in the world of car rentals! Review collected by and hosted on G2.com.

While Turo offers flexibility, some users dislike the variable condition of rented cars, potential cleanliness or maintenance issues, and less convenient pick-up/drop-off processes. Limited coverage in certain locations is also a concern for some users. Despite these drawbacks, Turo remains popular among those who value its unique approach to car rentals. Review collected by and hosted on G2.com.

I spent many years managing for a major rental brand as apps became our contemporary way of life. Shortly before leaving that company, I started renting my personal car on the platform. The best thing as both a guest and host is that it is how fluid the passive income stream is once you effectively setup your process. Review collected by and hosted on G2.com.

For better and sometimes worse, Turo has made a lot of changes over the last 5 years. My perspective is that the biggest detriment has been their poor communication as they implement changes. This bogs down their customer service and is a overall bad look on the brand. Continously creating value in a system where there are a lot of moving parts is hard. This is precisely why it is critical to overcommunicate changes with teams, hosts, and guests far before they are rolled out. Review collected by and hosted on G2.com.

Turo can is always fair and accomodating Review collected by and hosted on G2.com.

For me I didnt feel any dislike on Turo since we always help our Host and guest to the best that we can. Review collected by and hosted on G2.com.

I like the best abvout Turo is easy to navigate and the features is easy to understand Review collected by and hosted on G2.com.

None, so far its good to use. WIll recommend this to others Review collected by and hosted on G2.com.