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TaxDome is great because it helps with overseeing our team's productivity and maximizes our efficiency during tax prep. We are able to pull reports to see how long each task takes, how long job cards are in certain stages which allows us to re-assess our production strategies. The ease of implementing automation to our workflow is what allows each team member to focus on their tasks without certain jobs falling through the cracks. Our clients always commends on how easy it is to use the platform, from uploadnig to documents, chatting, and highlights the transparency of being able to see where their tax returns are at each stage. Customer support is highly rated as well. Personally, I love being able to send a chat and hearing back from someone within a couple of minutes. Any problems we've had, if the rep couldn't help, they'd escalate - and escalate quickly. Makes us, as a customer, feel priortized . Review collected by and hosted on G2.com.
One of my main concerns about Tax Dome is not being able to merge documents so easily. As the person in charge of document management, converting jpgs to pdfs THEN merging the docs is time consuming. Hope that can get fixed in the future. Review collected by and hosted on G2.com.
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Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate.