The G2 on The Receptionist

The Receptionist Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend the ease of use of The Receptionist, praising its simple setup and visitor-friendly interface. (26 mentions)

Users find the easy setup of The Receptionist invaluable, allowing quick implementation and improved patient management. (21 mentions)

Users value the great and responsive customer support of The Receptionist, enhancing their overall experience and satisfaction. (11 mentions)

Users appreciate the convenience of The Receptionist, enjoying effortless guest check-ins and simplified tracking. (8 mentions)

Users find the ease of use and helpful features of The Receptionist enhance their overall experience. (7 mentions)

Users praise the implementation ease of The Receptionist, highlighting quick setup and excellent support throughout the process. (7 mentions)

Users find the pricing too high, limiting their ability to expand usage across multiple offices. (4 mentions)

Users experience check-in issues as visitors often struggle with kiosk usage and need additional guidance to navigate. (3 mentions)

Users find the difficult learning curve challenging, needing to watch tutorials for setup and usage guidance. (2 mentions)

Users find the insufficient information input for repeat visitors frustrating and lacking essential integration features. (2 mentions)

Users desire more customization options in The Receptionist, including time settings and messaging flexibility. (2 mentions)

Users express frustration with the limited customization options in The Receptionist, wishing for more flexibility and features. (2 mentions)

Users find location issues problematic, needing separate accounts for each iPad and lacking a scheduling feature for visitors. (2 mentions)

Top Pros or Advantages of The Receptionist

1. Ease of Use

Users commend the ease of use of The Receptionist, praising its simple setup and visitor-friendly interface.

See 26 mentions

See Related User Reviews

Nadine R.

Mid-Market (51-1000 emp.)

5.0/5

"Best way to track visitors of all sorts for security purposes."

What do you like about The Receptionist?

The ease of use for visitors and also the ease of the set-up.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great solution for our company"

What do you like about The Receptionist?

It was very easy to program and easy to visitors to use.

2. Easy Setup

Users find the easy setup of The Receptionist invaluable, allowing quick implementation and improved patient management.

See 21 mentions

See Related User Reviews

Nadine R.

Mid-Market (51-1000 emp.)

5.0/5

"Best way to track visitors of all sorts for security purposes."

What do you like about The Receptionist?

The ease of use for visitors and also the ease of the set-up.

Melissa W.

Small-Business (50 or fewer emp.)

5.0/5

"Such a practically helpful addition to our private practice!"

What do you like about The Receptionist?

The receptionist has made a huge difference for our practice in being able to manage patient flow when our office manager is not in (ie. after 5 PM a

3. Customer Support

Users value the great and responsive customer support of The Receptionist, enhancing their overall experience and satisfaction.

See 11 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great!"

What do you like about The Receptionist?

I love how easy it is to use and how it solves our departments issues with finding coverage for the front window. The implementation was really easy a

Alissa L.

Small-Business (50 or fewer emp.)

5.0/5

"So Happy with Implementation"

What do you like about The Receptionist?

The implementation process was so easy and seamless. We are a small company, that needed a system that was quick to implement and maintain going forw

4. Convenience

Users appreciate the convenience of The Receptionist, enjoying effortless guest check-ins and simplified tracking.

See 8 mentions

See Related User Reviews

Jana J.

Small-Business (50 or fewer emp.)

5.0/5

"We love the ease of The Receptionist."

What do you like about The Receptionist?

Having visitors be able to check in easily and having a badge printed for them.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great!"

What do you like about The Receptionist?

I love how easy it is to use and how it solves our departments issues with finding coverage for the front window. The implementation was really easy a

5. Helpful

Users find the ease of use and helpful features of The Receptionist enhance their overall experience.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Ease of use, Features, and Support"

What do you like about The Receptionist?

The number of features is great. The evacuation list is the most helpful/resourceful feature on the iPad app for me.

Olivia G.

Mid-Market (51-1000 emp.)

5.0/5

"This has helped with the digitalization within our facility."

What do you like about The Receptionist?

Being able to translate into other languages has been helpful!

6. Implementation Ease

Users praise the implementation ease of The Receptionist, highlighting quick setup and excellent support throughout the process.

See 7 mentions

See Related User Reviews

Alissa L.

Small-Business (50 or fewer emp.)

5.0/5

"So Happy with Implementation"

What do you like about The Receptionist?

The implementation process was so easy and seamless. We are a small company, that needed a system that was quick to implement and maintain going forw

Kassi S.

Mid-Market (51-1000 emp.)

5.0/5

"Extremely cost effective and user friendly software"

What do you like about The Receptionist?

The implementation team was amazing about answering my numerous questions, and were even able to modifiy our account to create the perfect compliant s

Top Cons or Disadvantages of The Receptionist

1. Expensive

Users find the pricing too high, limiting their ability to expand usage across multiple offices.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Lots of Features - Great Support"

What do you dislike about The Receptionist?

The cost of SSO is way more than it should be

Brett H.

Small-Business (50 or fewer emp.)

5.0/5

"Very easy setup and does everything we need it to. Highly recommend."

What do you dislike about The Receptionist?

The price is a little high for us as we'd like to roll out to other offices, but can't afford it right now.

2. Check-in Issues

Users experience check-in issues as visitors often struggle with kiosk usage and need additional guidance to navigate.

See 3 mentions

See Related User Reviews

Olivia G.

Mid-Market (51-1000 emp.)

5.0/5

"This has helped with the digitalization within our facility."

What do you dislike about The Receptionist?

Downside is visitors coming into the facility not understanding they need to check in with the receptionist now. Need to post more visuals

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Great solution for our company"

What do you dislike about The Receptionist?

Not everyone is familiar with the concept of checking in via kiosk, so it does take some time to teach visitors what to do.

3. Difficult Learning

Users find the difficult learning curve challenging, needing to watch tutorials for setup and usage guidance.

See 2 mentions

See Related User Reviews

Randy J.

Mid-Market (51-1000 emp.)

5.0/5

"Great for Food Distribution"

What do you dislike about The Receptionist?

As a facility manager I am not too tech savvy so so items are hard to create but the customer service is great.

Darin B.

Mid-Market (51-1000 emp.)

5.0/5

"Sign in sheets are a thing of the past"

What do you dislike about The Receptionist?

Initial setup. Having to watch videos to figure out how to use/setup program.

4. Insufficient Information

Users find the insufficient information input for repeat visitors frustrating and lacking essential integration features.

See 2 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"The simple check-in process is great"

What do you dislike about The Receptionist?

It does not include built-in support for blocking visitors on government-prohibited lists, nor any functionality to integrate with such official watch

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Happy new customer"

What do you dislike about The Receptionist?

I dont like that the visitors have to enter all of their information every time they visit.

5. Lack of Customization

Users desire more customization options in The Receptionist, including time settings and messaging flexibility.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great!"

What do you dislike about The Receptionist?

There are some features that I would like to see be added, first the one minute timer is short for responding, I would like to see some customization

Nadine R.

Mid-Market (51-1000 emp.)

5.0/5

"Best way to track visitors of all sorts for security purposes."

What do you dislike about The Receptionist?

I would like to be able to modify the first screen.

6. Limited Customization

Users express frustration with the limited customization options in The Receptionist, wishing for more flexibility and features.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great!"

What do you dislike about The Receptionist?

There are some features that I would like to see be added, first the one minute timer is short for responding, I would like to see some customization

Verified User

Enterprise (> 1000 emp.)

3.0/5

"Limited options, system issues"

What do you dislike about The Receptionist?

The devices do not always communicate and often become disconnected from the network and/or Bluetooth stops working occasionally. There are limitation

7. Location Issues

Users find location issues problematic, needing separate accounts for each iPad and lacking a scheduling feature for visitors.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"The Receptionist is very user friendly and the staff have been so knowledgeable."

What do you dislike about The Receptionist?

The only downfall we experience at this time is that we need a new account for each iPad. We would ideally like to have more than 1 iPad for each loca

Gabriel L.

Small-Business (50 or fewer emp.)

5.0/5

"User friendly"

What do you dislike about The Receptionist?

The only downside we noticed is the fact that we can't put a schedule in. For example, if i'm away from 1pm to 4pm on a given day, there's no way the

G2 reviews are authentic and verified.

Here's how.

Jeremy M.

Safety Health Environment and Quality Manager

Mid-Market (51-1000 emp.)

10/24/2025

"Effortless Setup and User-Friendly Experience"

4.5/5

What do you like best about The Receptionist?

Ease of setup and use. An easy process to implement for the business. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

Some additional customization would be nice on placement of logos, and consistent backgrounds. The button screen background has only light/dark options which may not match the home/welcome screen. Review collected by and hosted on G2.com.

What problems is The Receptionist solving and how is that benefiting you?

It replaced the paper logbook, allowing us to not only require visitors to review safety protocols, but also allows us to remotely see who has been in the building and who is still in the building at any time. Perfect for safety drills when contractors or visitors are in the building. Review collected by and hosted on G2.com.

Sandra M.

Administrative Assistant

Mid-Market (51-1000 emp.)

6/17/2025

"Greatest Team"

5/5

What do you like best about The Receptionist?

I wanted to share my appreciation for the receptionist program. It's been incredibly helpful to access real-time information about visitor arrivals and departures. Having this visibility enhances our ability to manage office traffic efficiently and ensures a welcoming environment for our guests.

Additionally, the program's feature of storing company information for future reference has been invaluable. It allows us to quickly retrieve details as needed, streamlining our administrative processes.

Overall, this program has significantly improved our front desk operations, and I look forward to continuing its use. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

One aspect I will miss is the direct contact I previously had with my representatives. While the program offers many features, I appreciate the personal interaction that facilitated more tailored support. Despite this, I have confidence in the team's ability to provide efficient assistance, and I look forward to continuing to utilize the program's capabilities. Review collected by and hosted on G2.com.

What problems is The Receptionist solving and how is that benefiting you?

It has been instrumental in streamlining our visitor management process, providing real-time insights into guest arrivals and departures. In the event of an emergency, the ability to quickly access a comprehensive list of individuals currently on-site is invaluable.

Additionally, the program's feature of storing company information for future reference has been incredibly helpful. It allows us to efficiently manage and retrieve important details as needed.

Overall, The Receptionist has significantly enhanced our operational efficiency, and I highly recommend it to companies of all sizes. Review collected by and hosted on G2.com.

Caree M.

Office Manager

Mid-Market (51-1000 emp.)

6/23/2025

"A Very Satisfied Customer"

5/5

What do you like best about The Receptionist?

Setting up The Receptionist was very easy and intuitive. I have never set up a product that was that easy and without one headache.

I also have used the Customer Service and found them to be so helpful and informative.

We use it for every visitor that enters our facility, and they have also found it easy to use. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

I haven't found one dislike about The Receptionist hardware or software. Review collected by and hosted on G2.com.

What problems is The Receptionist solving and how is that benefiting you?

We need to have our visitors sign waivers as they enter our facility and this makes it so easy for them to sign. I am able to email them the waivers for their records. It also helps us keep track of who is entering and when they enter. I also like that it notifies the person they are here to visit so it eliminates a step for me. Review collected by and hosted on G2.com.

Samuel S.

Social Skills Groups Coordinator

Small-Business (50 or fewer emp.)

9/3/2025

"Love it!"

5/5

What do you like best about The Receptionist?

I like how simple it is and straightforward. The onboarding process was easy, fast and simple and even those who are not technologically inclined can easily set it up and begin working with it right away. The Customer support was super helpful as well! Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

Nothing. I couldn't find what to write here... Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace

Mid-Market (51-1000 emp.)

6/17/2025

"Fast, efficient, The Receptionist is the hit of our facility!"

5/5

What do you like best about The Receptionist?

When guest's login, The Receptionist will text the company personnel they are visiting and let them know they have arrived. Game changer, as our front desk associate does not have to continually reach out. Also, the Receptionist takes care of collecting all of the data our aerospace manufacturing facility requires to be compliant. No more messy binders and people signing in and being able to see who has already been at our organization. Privacy perfected! Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

When you have a large number of guests show up at once, and they have to wait to sign in. (That can be resolved by

signing them in ahead of time, but we want our vendors and customers to get used to the system and know that we take them checking in seriously, so for the first several times, we will have them sign in). Review collected by and hosted on G2.com.

What problems is The Receptionist solving and how is that benefiting you?

Remaining ITAR compliant by collecting the correct documentation for anyone visiting our facility.

Contacting in-house personnel when their appointments arrive.

Notifying me, as the Administrator, who is in our facility.

The Receptionist lets our aerospace customers know that we take security seriously.

We do not have to continually pull data sheets from the binder, pick up pens off the floor and neaten the check-in area. Review collected by and hosted on G2.com.

Gabriel L.

Executive Assistant

Small-Business (50 or fewer emp.)

3/24/2025

"User friendly"

5/5

What do you like best about The Receptionist?

The simplicity of the setup. The platform is user friendly and easy to understand. The number of options to get notified is appropriate for our company, as we don't have our phones on us at all times. Email and Teams notifications are a huge plus. The app is not in french (we are based in Quebec, Canada), but it allows us to customize any message we want, which is perfect. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

The only downside we noticed is the fact that we can't put a schedule in. For example, if i'm away from 1pm to 4pm on a given day, there's no way the visitor can know. You still get the notification, but you're not on site. A custom message saying ''i'm away, please refer to X'' would be a good add on. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

5/20/2025

"Smooth & Easy to use!"

5/5

What do you like best about The Receptionist?

The user dashboard. The layout is simple for contact and user creations. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

Currently, the app is only available on iOS. It would be great if there was an android version that would allow us to scan patient pre check in QR codes. The other thing is the iOS app is designed to scan QR codes with with front facing camera. It would be great if the admin had the option to choose between the front or rear facing camera. Review collected by and hosted on G2.com.

What problems is The Receptionist solving and how is that benefiting you?

Our EHR systems lacked a robust and user-friendly check-in process, which prompted us to search for a more intuitive solution—and that’s when we discovered The Receptionist.

The visitor experience has been seamless, with no major outages or patient complaints since implementation. Our front office team especially appreciates the software’s simplicity. The interface is easy to navigate, and the visitor log clearly displays timestamps and other key details.

We also find the notes feature particularly helpful, as it allows us to add visit-specific information for each patient directly within the check-in tab. Review collected by and hosted on G2.com.

Hutton N.

Office Manager

Small-Business (50 or fewer emp.)

7/8/2025

"So much detail in a check in system!"

5/5

What do you like best about The Receptionist?

I love that this product offers so much data to be collected for businesses. Our school looks forward to using this product. The staff is very helpful in teaching how to use the product as well. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

I don't know of anything at this time I dislike, our business is looking forward to this product. Review collected by and hosted on G2.com.

Kimberly S.

Human Resources Generalist and Executive Administrator

Mid-Market (51-1000 emp.)

9/20/2024

"Human Resources Generalist and Executive Administrative Assistant"

5/5

What do you like best about The Receptionist?

This is a huge timesaver for me, and is very user friendly for all. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

So far, there isn't anything to dislike. It has been working perfectly. Review collected by and hosted on G2.com.

Response from Michael Ashford of The Receptionist

edit

Thank you for the wonderful review, Kimberly! I love hearing that our system is a time-saver for you!

Randy J.

Facility manager of Colorado

Mid-Market (51-1000 emp.)

8/15/2025

"Great for Food Distribution"

5/5

What do you like best about The Receptionist?

We enjoy the safety documents that we can add to the system. Make complaints very simple. Review collected by and hosted on G2.com.

What do you dislike about The Receptionist?

As a facility manager I am not too tech savvy so so items are hard to create but the customer service is great. Review collected by and hosted on G2.com.