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The Success League Reviews & Provider Details

The Success League Product Details

The Success League teaches customer success teams the skills they need to be top performers. The Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away.

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The Success League

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Provider Description

The Success League teaches customer success teams the skills they need to be top performers. The Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away.

Overview by

Kristen Hayer, MBA (Top 25 Customer Success Influencer, Writer & Podcaster + Award-Winning CS Executive)

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HL

Holly L.

Customer Success Manager

Mid-Market (51-1000 emp.)

6/26/2025

"Customer Success Training: Practical, Strategic, and Inspiring"

5/5

What do you like best about The Success League?

What I like best about this course is that it goes beyond the basics, pushing me to develop deeper skills and fresh insights. The instructor’s real-life stories, practical examples, and engaging personality make the learning truly impactful. The Business Review and Communication sessions stand out, helping me focus on delivering real value and becoming more strategic with customers. I leave each class feeling motivated and challenged to think differently, listen more closely, and connect on a deeper level. I’ve become a better listener and have started asking leading questions that encourage my customers to open up more. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

In all honesty, I cannot think of any. Thank you. Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

I just finished class 10 out of 15, held weekly. These sessions are highly interactive and cover comprehensive topics. As someone new to Customer Success, they don’t just cover the basics—they push me to develop deeper skills and insights. I especially appreciate the instructor’s real-life stories, practical examples,

There are so many golden nuggets I take away from each class, but the Business Review and Communication session stands out. It focuses on adding real value to customers and making engagements more strategic. I find myself pushing my thinking to explore new ways to deliver genuine value and become a better listener. These courses have also sharpened my communication skills, helping me connect better with customers and encouraging them to open up about their business processes. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

It teaches practical skills, a strategic mindset, and communication techniques essential for delivering real value and building strong and strategic customer relationships. The course encourages critical thinking, active listening, and more effective customer engagement. This course challenges you to think about new and customized ways of adding real value to your customers. Review collected by and hosted on G2.com.

KL

Kiana L.

Partner Success Team Lead

Mid-Market (51-1000 emp.)

5/21/2025

"Put learnings into practice right away!"

4.5/5

What do you like best about The Success League?

The Leading as a Director Course Success League helped me level up as a manager and customer success professional to fine-tune the skills I use every day. I immediately was able to put learnings into practice and better my decision-making. I frequently find myself referencing class materials and plan to continue to do so. The small group size helped us to learn from the material but also to bounce ideas off of one another, which multiplied our learning.

When I had to miss a live session Kristen was great about scheduling a 1:1 meeting with me. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

We sometimes had to rush through the ending of the classes to stay on time. Review collected by and hosted on G2.com.

TJ

Tess Gibson J.

Vice President of Account Management

Small-Business (50 or fewer emp.)

12/10/2024

"Empowering Non-Sales Teams to Drive Account Growth Through Relationships and Strategy"

4.5/5

What do you like best about The Success League?

I truly appreciated the thoughtful care and attention Kristen dedicated to tailoring the program to my team’s unique needs. The sessions struck an excellent balance between reinforcing familiar tactics we already knew and introducing fresh, practical strategies for us to implement. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

At times, the lessons felt a bit fast-paced, but that was only because there were so many valuable conversations and insights to cover—an hour seemed to fly by! Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

Be sure to set aside time with your team to reflect on each lesson and apply it to specific challenges or growth areas that are most relevant to your needs. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

The Success League provided invaluable support in helping my team, many of whom come from non-sales backgrounds, become more confident in positioning add-on sales to existing customers. Kristen's thoughtful and personalized approach encouraged us to lean into the strong relationships we’ve built with our clients. She guided us to view expansions and renewals through a more holistic lens, emphasizing the importance of understanding client needs and aligning solutions with their goals.

Through this program, our team gained practical strategies and a mindset shift, enabling us to approach account growth with confidence and authenticity. We now feel better equipped to leverage customer success and relationship management to drive meaningful expansions and account value. Review collected by and hosted on G2.com.

AL

Avis L.

Partner Success Manager

Small-Business (50 or fewer emp.)

2/4/2025

"Very informative and personal training"

4.5/5

What do you like best about The Success League?

How personal the trainings were - instructor lead w/ great conversations between group. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

The expectation of a test at the end and understanding what the test would be like was little lacking. Review collected by and hosted on G2.com.

TC

Ty C.

D

Enterprise (> 1000 emp.)

8/25/2022

"Roadmap to building a Customer Success team"

5/5

What do you like best about The Success League?

The team at Success League share best practices the interactive class allows you to hear from others on the same journey. For someone new to the industry it was a good way to start building your network. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

Any issues you have during the class are quickly resolved by Russell and his team. They work hard to make sure you have a good experience. Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

Russell always encourages engagement in and outside of the class. He can answer questions, share resources, and connect you with other CS professionals. Listen Success League podcasts that lean into CS topics and feature industry leaders. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Passion for people and products is a start, but the Success League team gives you the tools and insights to set your team up for sustainable success. The CS Leader program helps me map out a foundational team structure from which I can build a high-performing team. Review collected by and hosted on G2.com.

AE

Alex E.

Brand Partnerships Manager

Small-Business (50 or fewer emp.)

8/16/2022

"Great Experience!"

4.5/5

What do you like best about The Success League?

The class is engaging, and the instructors are friendly. It can also be great for networking with others in the class. And the courses are not at all painful to sit through! Review collected by and hosted on G2.com.

What do you dislike about The Success League?

A full hour can be a lot if you already have a jam-packed work schedule. Also, each class is only offered about once a month or every few weeks, so if you have to reschedule a session for any reason it can push out your completion of the course by months. Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

This is a great course to learn not only the basics but dive deeper into every aspect of Customer Success. Save the templates and resources after each course as these are very helpful to the CSM process. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Teaching the ins and outs of Customer Success and how to strengthen your relationships with existing and new clients. It's helping to sharpen my skills and think about things in a different way. Review collected by and hosted on G2.com.

EW

Erin W.

Co-Founder

Small-Business (50 or fewer emp.)

8/10/2022

"Excellent, personalized coaching- INCREDIBLY EFFECTIVE!"

5/5

What do you like best about The Success League?

I just finished 12 weeks of 1:1 coaching with Russell and found it to be a life-changing process for myself and my business. Russell is incredibly personable, gives invaluable insight, and is an inspiring leader in his own right. He helped me navigate the development of our client success metrics (including helping me figure out what the metrics should be!), listened to my ramblings about being a team leader/owner, and always made meaningful connections between the different conversations we'd have to help me better understand myself in my role. While I love being a leader, in theory, the day-to-day can be difficult to navigate. Russell consistently came with a smile on his face, without judgment, and listened intently to offer poignant insight on whatever topic I brought to the table. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

I truly have 0 dislikes of the services I received. Each interaction was meaningful, made sense to me as a new "user", and felt worth my time and money. Nothing to complain about in the least. Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

We are a young company that didn't necessarily set out to grow a team of people looking to us to lead them. Now I'm in a position where I need to be a strong leader, need to be respected but personable, and need to retain a team of people around me that can help our business succeed. I found The Success League through a Google search and thought they might help me specifically with understanding how to build out a customer success team, but my experience has been much more all-encompassing to the business. Review collected by and hosted on G2.com.

CE

Verified User in E-Learning

Mid-Market (51-1000 emp.)

8/15/2022

"Customer Success Certification Program"

5/5

What do you like best about The Success League?

The Success League was a great way to learn new skills as a CSM in digestible webinars. During these webinars, participants were able to ask questions and reflect on real-life scenarios which made them easy to translate into their day-to-day interactions. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

The Success League uses an easy-to-navigate platform. There was nothing I disliked about the experience. The only downside was I wish the certification was longer because I enjoyed it so much! Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

The Success League is definitely worth the time! Both the trainers I interacted with were amazing and very knowledgeable. Whitney and Russell were very supportive and able to answer any questions. It was a great experience! Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

The Success League helps support customer-facing teams and individuals such as myself in acquiring skills that will benefit not only professional growth within the field but personal growth. The webinars and supplemental materials provided help form a solid foundation for knowledge that will be useful for a new CSM or even an experienced CSM in expanding partnerships and relationships. Each webinar focuses on specific skills or information that can lead to higher customer success rates. Review collected by and hosted on G2.com.

OC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/14/2022

"The Success League"

4/5

What do you like best about The Success League?

Flexibility in course scheduling; course takeaways available immediately; opportunities to network and learn from other participants Review collected by and hosted on G2.com.

What do you dislike about The Success League?

Sometimes the content is a bit too elementary Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

Everyone will find value, but some more than others. If you have any CSM experience, it is a considerable time commitment not necessarily commensurate with the few nuggets you will take away Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

Customer Success Manager Certification - provides the tools I need to be successful in my role Review collected by and hosted on G2.com.

JA

Jessica A.

C

Small-Business (50 or fewer emp.)

3/15/2022

"Excellent CSM training course!"

5/5

Describe the project or task The Success League helped with:

I took The Success League's CSM Leadership training course in early 2022. The course had 16 one-hour sessions, held online over Zoom, with about a dozen participants per session. There was an optional test for certification at the end of the course. Review collected by and hosted on G2.com.

What do you like best about The Success League?

What I liked best was the depth of experience of the trainer, Whitney. She clearly knew the subject matter well, and had many years of experience at various companies as a customer success leader. I also found the slide presentation to be well-organized with just the right amount of information. The course materials were interesting and easy to follow. Review collected by and hosted on G2.com.

What do you dislike about The Success League?

Nothing -- the whole course was excellent from top to bottom! Review collected by and hosted on G2.com.

Recommendations to others considering The Success League:

If you're looking for a top-notch professional training program for Customer Success, look no further! Review collected by and hosted on G2.com.

What problems is The Success League solving and how is that benefiting you?

I wanted to take this course because I was transitioning from a related profession (Client Services) into Customer Success. I knew how to handle customer relations in general, but I didn't know the CS field as well as I felt I needed to in order to move into this area. I wanted to learn the industry standards, the vocabulary, and the metrics for success, so I could interview better and find the right organizational fit for my next role. This course really helped me do that, and I successfully landed a CS director-level role right after finishing this course. I am certain that this course put me on the path to landing my dream job! Review collected by and hosted on G2.com.