Their responsiveness and accountability. The team moves quickly, whether it’s following up on a detection, explaining findings, or supporting remediation, and leadership stays directly involved. Communication feels genuine and partnership-focused rather than transactional.
The value for money is also exceptional. ThreatSpike provides the kind of depth and technical expertise you’d expect from a high-end security firm, but with the flexibility and personal touch of a smaller, dedicated team. The reports are detailed yet readable, and their analysts consistently go above and beyond to ensure we understand what’s happening and why. Review collected by and hosted on G2.com.
Honestly, not much. The only small thing we’d like to see is even more dashboarding and automation options in the portal, mostly for internal reporting convenience. But that’s minor compared to the quality and speed of their service. When you can reach a real person who knows your environment within minutes, a few UI tweaks feel secondary. Review collected by and hosted on G2.com.
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This reviewer was offered a nominal incentive as thanks for completing this review.
Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review.