TicketSpice Reviews & Product Details

I love the flexibility that TicketSpice gives you for campaigns. You have complete control over promos and campaigns. E.g. if you want a promo that only gives you a discount on a specific ticket level, you can customize it. Even down to date and time it starts and ends. My second, but nearly equal favorite thing about TicketSpice is that they don't charge out the ass for fees. Just a dollar a ticket. That is So Reasonable especially compared to Eventbrite or other platforms. Thirdly, if I ever run into something I'm having trouble figuring out, the customer service representatives are on top of it and so helpful. I use TicketSpice for all of our events. I really like having the landing page for it, too. We probably have about four or so events a year. Oh, yeah, and the analytics are really helpful, too! Review collected by and hosted on G2.com.

Some things (more complicated tasks like ad campaigns and the ways to get to specific datasets) can be a little tricky to figure out at first, but they give great help when you ask for it, so it's never much of a struggle. Review collected by and hosted on G2.com.

We’ve found TicketSpice to be very user-friendly and efficient, especially when it comes to building event pages. The “Create a Page” section is straightforward, easy to navigate, and makes the setup process quick and stress-free. I appreciate that I can have a professional-looking ticket page up and running in very little time, without needing advanced technical skills or extra support. Review collected by and hosted on G2.com.

While TicketSpice is a great overall platform, there are a few areas that could be improved—particularly within the reserved seating functions. We host many events in banquet halls and auditoriums, and it would be helpful to have more flexibility in managing seat assignments. For example, the ability to move a guest to a different seat without having to issue a full refund and reprocess their purchase would save considerable time. Additionally, a more streamlined and user-friendly floor map interface would make seat selection easier for both event organizers and guests. Review collected by and hosted on G2.com.

I’ve been so impressed with TicketSpice’s support—it truly feels like they’ve been with me every step of the way. Their Help Center articles and video tutorials made learning the platform simple and straightforward. When I needed technical support, the response was immediate—no waiting days for an answer. I was able to connect with a live support person who personally walked me through my launch, double-checked everything was set up correctly, and even sent screenshots to help me quickly resolve an issue in real time.

After hours, their AI chatbot was a great resource, answering many of my questions right away. And when something needed a human touch, a support agent reached out first thing the next morning and resolved it quickly.

In my 20 years as a website administrator working with countless support teams, I can confidently say TicketSpice stands out as #1. Their level of responsiveness, expertise, and genuine care makes them the best support team I’ve ever worked with. Review collected by and hosted on G2.com.

I can honestly say I love everything about TicketSpice - there really aren’t any downsides. Review collected by and hosted on G2.com.

TicketSpice always takes my needs and suggestions into consideration. They are always looking for ways to improve. The platform continues to get better and better. Review collected by and hosted on G2.com.

I would like the ability to copy an event template (I create) to my client's account. This would save me alot of time. Review collected by and hosted on G2.com.

I can trust that TicketSpice will help me right away if I have a question or need anything! It is so hard to find good customer service these days especially with software platforms but TicketSpice never disappoints! I’ve even needed help on the weekend while working from home and they were there for me. TicketSpice is the best! Review collected by and hosted on G2.com.

I honestly haven’t found anything I don’t like yet. If I ever have a question it’s because of my user error. Review collected by and hosted on G2.com.

We don’t do much for online tickets sales, but we have one event in particular every fall that we use ticket spice for. Because we don’t use this platform very often I end up having to ask lots of questions. They are always right there to walk me through step-by-step. Their website is extremely easy to use and set up for our business and to update when I do have questions. They’re always there to answer them right away. I wouldn’t hesitate recommending them to any business owners that I know. Review collected by and hosted on G2.com.

I wish I could sell tickets without having a fee, but everybody has to make money right? I can’t think of anything I don’t like about tickets spice. Review collected by and hosted on G2.com.

TicketSpice has been the most user-friendly and customizable ticketing platform we’ve found. As an 18-day festival with a complex array of passes, configurations, and add-ons, we truly appreciate how simple and intuitive the system is to use—for both our team and our attendees.

The pricing is reasonable and transparent, with no hidden fees or unexpected holds on funds—something that sets TicketSpice apart in an industry full of fine print. Other companies make promises, but TicketSpice actually delivers. Review collected by and hosted on G2.com.

If I had to name one drawback, it’s that you don’t get a dedicated customer service representative. Each time we reach out for support, we typically have to re-explain the specifics of our event. That said, the support team is consistently responsive, friendly, and helpful—so while it can be a bit repetitive, it’s a small trade-off for the overall value and reliability TicketSpice provides. Review collected by and hosted on G2.com.

When we set up our first event, we had questions to make sure we were setting things up they way we wanted them. We spoke to AJ on the chat. He was so helpful! Not only did he understand what we were trying to do, he sent a video of himself walking us through the process! It wasn't a stock video either. Just a quick screen recording that he talked us through step by step. We were kind of blown away by that. This is our 3rd ticketing platform we've used and so far I believe we will be long time clients! Review collected by and hosted on G2.com.

We have not disliked anything so far. Seriously. Review collected by and hosted on G2.com.

As we're transitioning from this platform for administrative reason, I've come to find your payment plan options is something that'll be missed. Review collected by and hosted on G2.com.

Unfortunately the way our process is handled taking large scale reservation bookings isn't something that is financially viable for most platforms Review collected by and hosted on G2.com.

That I can get it to work for my customers - mainly, that they can check out for multiple events at once. Ticketspice helped me get this setup correct the first year. We tricked it into thinking our whole 5-day festival was one event with each concert as a different ticket-level. Once they showed me how to do that, the setup is quick and easy. I've been able to do it mostly myself since then, just checking in an updated features. Anytime I need help, their customer support is quick and responsive, even if they don't have a solution to my issue. They also did a great job making the ticketing page look and feel like us. Review collected by and hosted on G2.com.

The reporting.There are some really goofy things like the fact that the dasboard shows an inaccurate number most of the time (or did last year when we were actively using). Also, because of the way we setup our ticket levels and some of the actions, it is virtually impossible to get an accurate account of income by ticket type/level. Some of that seems to have been solved with the new price points option which we can use rather than actions. Review collected by and hosted on G2.com.