Unthread Reviews & Product Details

When you're constantly interacting with enterprise customers, SLAs start to hold significant value. Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what’s important in the product roadmap. Review collected by and hosted on G2.com.

Our community channel is in Discord so it’d be great to see a Discord integration in the future. Review collected by and hosted on G2.com.

Workflow automations. Unthread is more than a ticketing solution. The product touches to every aspect of operational communication for teams from Seed startups to public companies.

I love how they offer native integrations with much of our tech stack, and for tools like GCP, they offer you to build custom workflows through built-in actions and custom code. It's the perfect balance of giving you control while making it seamless to run automations for all our operational needs.

All this with a team of 4 is pretty impressive. Review collected by and hosted on G2.com.

They seem to deliver every feature request within weeks, if not days. There’s hardly anything to complain about with this team — it’s a pleasure working with them. Review collected by and hosted on G2.com.

We offer our customers a dedicated Slack channel as a way to interact with the team, ask questions, and submit support requests. Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket.

Now Unthread gives the entire team visibility into the status of specific support requests and helps us meet our support SLAs. Initial installation was a breeze and it has a lot of configuration options which makes it easy to customize to our specific organization. The dashboarding and reporting features give us insights into common trends across our support function which we analyze as a team on a quarterly basis. Unthread is a core part of our daily operations and will stay that way for the foresable future. Review collected by and hosted on G2.com.

No real complaints. The Unthread team has always been very responsive to our feedback and the few issues that have surfaced have always been resolved quickly.

Overall, a great team to work with! Review collected by and hosted on G2.com.

We started using Unthread to help manage our Slack support, and the tool excels at handling the basics exceptionally well. It automatically organizes conversations and ensures that no threads are forgotten, helping us stay on top of all our support inquiries. This has drastically reduced the chances of dropping the ball on important follow-ups or customer replies.

What sets Unthread apart is its affordability, making it a perfect option for startups that need a reliable solution without breaking the bank. For the price, the value it offers is really great, enabling even small teams to maintain high levels of customer support efficiency.

If you're looking for a straightforward, effective tool to manage Slack conversations and ensure you never miss a beat, Unthread is definitely worth considering. Review collected by and hosted on G2.com.

Unthread has a few features on their roadmap that is not currently available but for their price compared to compeitiors, I think the value they bring for how affordable they are is really great. Review collected by and hosted on G2.com.

Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high. On top of that, it lets us report on Slack conversations so we have an understanding of effort needed to support our customers. Review collected by and hosted on G2.com.

The dark mode is a bit odd in the web UI. I do wish they had some more integrations, but none of the ones I want are mission critical. Review collected by and hosted on G2.com.

As a Technical Support Manager, I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and save us tons of time. Plus, the development team impresses us by anticipating the features we need before we even ask for them. Review collected by and hosted on G2.com.

While some features are still in beta, I’m confident these solutions will grow even more powerful with time. Review collected by and hosted on G2.com.

The tool is very intuitive to use, we were able to onboard most of the company to the tool relatively easily. We have a lot of Slack channels with our customers where we support them, and most of our colleagues prefer doing this over Unthread than on Slack directly.

Their team is also very responsive and receptive to feedback. Bugs get fixed quickly, and we've had many feature requests delivered to us that helped with scaling our customer support motion. Review collected by and hosted on G2.com.

Honestly I do not have much that I dislike about Unthread. It's a young company with a small team, and I hope they will grow to something much bigger, and they are positioned well to bring AI into customer support. Review collected by and hosted on G2.com.

We allow direct access from customers into our product teams. It keeps feedback loops tight and clock speed high. As customers scaled experimentation like crazy, we were worried our model wouldn't scale.

A perfectly timed cold email from Unthread lead to us jumping on it. Unthread now makes it easy for me and my ~75+ colleagues who hang out in customer Slack's to track threads we owe a response on, see what needs attention and get a birds eye view on what is happening. Review collected by and hosted on G2.com.

The Unthread team is super-responsive. It makes it harder to work with other SAAS vendors after getting used to this. Review collected by and hosted on G2.com.

very easy to use, anyone can learn to work easily. Review collected by and hosted on G2.com.

complexity in data map which can be better, Review collected by and hosted on G2.com.

Unthread allows us to make sure nothing falls through the cracks when it comes to support via Slack. We have multiple team members handling support requests and comms every day, so this been a valuable tool for us to ensure ownership and timely SLAs. Review collected by and hosted on G2.com.

The Unthread team has been fast and responsive despite being a small team. Each update seems to address feedback we may have had and improves our experience! Review collected by and hosted on G2.com.