UpKeep Reviews & Product Details

Before switching to UpKeep, we were juggling spreadsheets, emails, and paperwork — now everything is streamlined into one intuitive platform. The preventive maintenance scheduling and asset tracking tools are both powerful and easy to use. We can now stay ahead of equipment failures, track repair history, and make smarter decisions. We know Who did the PM, When it was done, What task that PM has and when is the next PM.

I also want to highlight UpKeep’s customer support team — they’ve been consistently helpful, responsive, and friendly. Whether it’s through live chat, email, or training sessions, their support reps go above and beyond to make sure everything runs smoothly. Review collected by and hosted on G2.com.

Not all the features work at 100%. I have encountered some bugs with exporting WO and updating some WO. However, their customer support team has always been responsive addressing all the issues. They keep me informed of their progress. Review collected by and hosted on G2.com.

Being able to track all locations and assets, develop history on assets to make informed discissions.

The customer service and support are ready to assist and work through any issue that may arise.

Ease of implementation and use, being able to add assets from the App while in the field. Review collected by and hosted on G2.com.

this is not a dislike, but you get out of Upkeep what you put in it. getting users/requestors to put in request instead of stopping people on the floor.

Take ownership in the program and you see dividends, it makes Maintenace and reliability easier and that is what you need for persons to take the ownership. Review collected by and hosted on G2.com.

UpKeep is typically available to answer questions, however they are not as accessible as it used to be. Software changes quite frequently which makes it difficult to keep up with. Review collected by and hosted on G2.com.

I like the software of UpKeep and the options it offers. I do not care for the constant changes they make to it and lack of notification of when these changes are made. The software tends to run slower than it should at times. Review collected by and hosted on G2.com.

UpKeep has been an absolute game-changer for our operations at Mary Immaculate Church & School. Managing two large commercial buildings and multiple residential properties used to feel like juggling blindfolded—but UpKeep brought order, visibility, and peace of mind. The work order system is intuitive and easy for our staff to use, and the mobile app allows our maintenance team to respond quickly, even across multiple buildings. Preventive maintenance scheduling has helped us stay ahead of costly issues, and we’ve been able to track vendors, parts, and recurring tasks with much more clarity. The ability to pull historical data and see asset trends has made our budgeting more strategic and less reactive. Review collected by and hosted on G2.com.

The only downside so far is that the inventory module took a bit of time to fully customize to our needs. A few additional options for bulk editing or viewing data across multiple locations would improve speed during setup—but once configured, it's worked reliably. Review collected by and hosted on G2.com.

User friendly and easy to use. Very useful to people of who lack orgaization and also help in scheduling asset and time in day to day life. Good customer supportwith training resources. Review collected by and hosted on G2.com.

It lack with big operations for big enterprises. System lag and slow down during peak hours. Review collected by and hosted on G2.com.

Upkeep has been great to work with; the ease of use is what I like the most. I am able to manage and have visibility across the entire enterprise which makes work a lot simpler. Review collected by and hosted on G2.com.

I understand the complexity of an application and the growth. Upkeep is a powerful tool that can be used in any business sector. A lot of my organization's pain point with the application came about trying to integrate with other platforms. Review collected by and hosted on G2.com.

This is the most comprehensive Maintenance System I have used, and it comes at a very competitive price. It covers everything, from managing spare parts to providing analytics on costs, withdrawals, and work order compliance. Review collected by and hosted on G2.com.

it cannot be interconnected to NAV system to create a PO Review collected by and hosted on G2.com.

The ease to input and collect data for reports is fantastic. It has been easy to learn and so very user friendly. Makes looking at work orders in the beginning, in progress and completed very easy. I know where to find information and to input data for our many buildings assets. The asset part of the program lets me keep up with all services to maintenance equipment such as heating and cooling units. It gives an outstanding view of the services that were required to the equipment to be used for future use. I can easily pull up any report for weekly and monthly reports. Review collected by and hosted on G2.com.

I haven't found anything at this time to dislike about UpKeep. Review collected by and hosted on G2.com.

Great tool for any business to bring structure and organization to a maintenance section. Review collected by and hosted on G2.com.

The one thing I don't like is the amount of little bugs and glitches from time to time, and when you get used to using it one way, they come up with an upgrade then you have to learn the new way, but that is evolution. Review collected by and hosted on G2.com.

I have introduced Upkeep in 2 different organisations (a Large Hotel and a Municipality) over the last 5 years, and each one of them has retained Upkeep to date. The ease of implementation, the features, and the ease of use for end users make Upkeep the best preventative and reactive maintenance system/app in the market. The system is designed by people who understand maintenance & facilities management, and the maintenance teams I've managed have embraced Upkeep (even the old-school team members who generally hate using phones & apps). I am an advocate of Upkeep and have recommended Upkeep to friends & colleagues who are looking to improve the productivity of their maintenance teams and make preventative and reactive maintenance easy to manage. I've introduced Upkeep in a large hotel, and now in a Premier Tourism Precinct in Australia's Top End. Try it....it will be one of the best decisions you've made in a long time. Review collected by and hosted on G2.com.

The cost per user can get the annual costs of subscription right up there especially if you have multiple Technicians / Maintenance Personnel. However, the ROI in terms of outcomes for the organisation makes it a no brainer. Review collected by and hosted on G2.com.