Verkada Reviews & Product Details

The Verkada camera system has been a great fit for the Morris Thompson Cultural and Visitors Center. With both indoor and outdoor cameras, we get clear, reliable coverage of key areas. It’s easy to use, with cloud access that lets us check footage anytime, from anywhere. The motion alerts are helpful, and sharing clips is simple. Overall, it’s made our space feel safer and more secure and when we need assistance, the customer service is exceptional. Additionally, they reliably work even in our extreme temperatures, still offering video even at temperatures of -50F. Review collected by and hosted on G2.com.

Our downsides would be related to having to rely on internet in an area where internet can be spotty and the costs of the annual license. The cost is not unreasonable, the costs do give access to reliable and helpful service, but as a small non-profit, we look at every dollar spent, and this is worth or while, but we do wince when paying the bill. Review collected by and hosted on G2.com.

We may be a smaller company than other Verkada customers but I feel that there are so many ways to integrate with your system and continually grow with your product line. The service is great when needed and the products that we have had since the beginning of our partnership with Verkada are still going strong. Review collected by and hosted on G2.com.

I’ve had two issues that I can think of off the top of my head. One being that ‘tailgating’ is found even if the users coming thru the door both scan their badge. Two being the “unknown user” when scanning a badge from a wallet. There has to be a way to adjust this. We currently installed a keypad on our turnstile and ever since the keypad was installed, we receive so many “unknown user” errors. Review collected by and hosted on G2.com.

Setting up a new site within my organization is quite straightforward. The process is user-friendly and doesn't require much technical expertise, which makes it accessible for most team members. Overall, I find it easy to get a new site up and running. Review collected by and hosted on G2.com.

I haven't encountered any issues so far. If something does come up, I trust that the customer support team will be able to guide me through it. Their customer service truly stands out as the best! Review collected by and hosted on G2.com.

Verkada has been excellent at listening to our feedback and requests, giving us the opportunity to collaborate with their teams to develop or test new solutions tailored to our specific needs, especially when a product isn't already available in their portfolio. The Command Dashboard has also significantly improved the end user experience, making it much easier and more efficient to review footage and events without the need for a thick client. Review collected by and hosted on G2.com.

So far, I haven't encountered a situation where I couldn't find a solution or at least make progress toward finding a suitable product. Review collected by and hosted on G2.com.

The Command Center is very easy to user and configure. All modules work together in a single pane of glass. Verkada support is 24/7 assistance. The 10 yr hardware warranty is great value. Review collected by and hosted on G2.com.

The licensing costs are very high, for a non-profit organization. Licesnsing makes it hard to budget for implementing Verkada when certain programs can't swallow a yearly license fee going forward. Review collected by and hosted on G2.com.

The full ecosystem of products and functionality work incredibly well together. Still some separation in the admin experience but it’s getting better. They are pushing forward with new products and better functionality and a good pace. The support services and warranty support are second to none. Our internal teams love the ease of use, quality of the product and continue to find more uses to support and improve our manufacturing operations. I would definitely recommend the product and the overall experience with Verkada has been a true partnership. Review collected by and hosted on G2.com.

They are pushing into AI capabilities but so is most of the industry. The progress is there, but slow. Would love to see them expand into detecting more actions and proactive safety alerts, Review collected by and hosted on G2.com.

Very intuitive and easy to navigate. The Chat feature is top notch with quick response at all hours. Review collected by and hosted on G2.com.

At times things break, like time lapse eature. The good thing is that they are quick to repair. Review collected by and hosted on G2.com.

From the sales to the support teams I have had an awesome experience with deployment to operations. I can visualize the limitless possibilities that my organization can use Verkada to add value. Review collected by and hosted on G2.com.

Not much to say here except that I cannot deploy fast enough only because I am one person Review collected by and hosted on G2.com.

It is easy to use for regular users and to set up user permissions. Review collected by and hosted on G2.com.

Doesn't have an IP filter for accessing it Review collected by and hosted on G2.com.

One of the best parts of Verkada is the ease of access to everything in command. Having the tiles under cameras to view previous events is very helpful. Review collected by and hosted on G2.com.

Not having the ability to provide lower scale roles to various people in our organizations. Review collected by and hosted on G2.com.