Watermelon Reviews & Product Details

Watermelon has a great interface that is easy to learn. I was not part of the birth of our AI agent and the implementation and integration. After a month I started to manage our AI agent as she works 24/7, wich is amazing. Watermelon has several helpfull articles, Chad, there own AI agent is very helpfull and the support team via the e-mail is great. Especially Bram, big shout out for you as you helped us a lot. And not to forget Fleur, thank you too. Our agent works very hard and already helped a lot of potential customers wich save us time in the end. Review collected by and hosted on G2.com.

I think AI is great and what AI can do is amazing. I think we want to quick now as AI and Watermelon is still developing. Sometimes our agent is slow before she comes with an answer. When she crawles new information on the website, it takes time. And how more I work with the agent, how more I wish for some extra insights to review all the chats. It would be great if 'old conversations', could be visible in the interface instead of a csv. Sub tags would also be awesome for the future. But I also know, the tags just rolled out on the 14th of August. So in this case we are all developing. Review collected by and hosted on G2.com.

We were pleasantly surprised when we received the demo of Watermelon's AI chatbot. This prompted us to almost immediately shut down our own (non-generative) chatbot and continue with Watermelon. After a few simple steps, our AI assistant, "Anouk," was live on our website. Our company, Rijles Zonder Stress (Stressless Driving Lessons), is a franchise with driving schools throughout the Netherlands. We recruit students and (prospective) driving instructors to help us grow. Anouk helps our students and (prospective) driving instructors by answering a wide variety of questions. She was quite good at this from the start, but with continued training, she has only improved. This has resulted in many new registrations from students and (prospective) driving instructors, as well as many new insights that we have used to improve the information on our website. This is also good for our SEO (GEO/AEO) results. We also receive many questions that wouldn't normally reach us (because calling or registering is too big a step), but people are willing to ask chatbot Anouk these questions. In some cases, this even leads to actual registrations. AI chat has become a priority (something we didn't anticipate at the beginning of this year). Review collected by and hosted on G2.com.

While there's always room for improvement in anything, new features, a better user experience, and so on, I can't really think of anything I'm dissatisfied with. Besides website integration, we also want to use our AI chatbot Anouk, for WhatsApp, Facebook, and Instagram. And hopefully, in the future, for answering emails and possibly phone calls as well. Review collected by and hosted on G2.com.

That we can make it as we want. A name, a face. The dashboard also works intuitively and the bot is easy to train. Furthermore, the contact is very pleasant and you are well guided. Review collected by and hosted on G2.com.

It took some puzzling to get him to say the right things, and he didn't always follow the previously mentioned instructions very well, but we've already been helped further in this and it's getting better. Furthermore, we received feedback from users about the thumbs being the wrong way around. Dislike/like would normally be the other way around, which might cause people to accidentally press the wrong one. Review collected by and hosted on G2.com.

This AI chatbot is really useful to help visitors to find the right information. This reduces calls to our teams, which saves valuable time. Setup was pretty straightforward but in case of any issues, Customer Support is always available to help out. Review collected by and hosted on G2.com.

It takes some time to properly train the chatbot. This requires several people and some trial and error. However, this is a good investment since the chatbot saves time (= money) in the long run. Review collected by and hosted on G2.com.

The most helpful aspect of Watermelon's chatbot is that it provides us with a first-line starting point to handle repetitive questions. With the new AI functionality, implementing the chatbot has become significantly easier, and Watermelon's support responds very quickly whenever we have questions. Review collected by and hosted on G2.com.

The drawbacks of Watermelon were mainly related to the previous implementation method. It worked, but it took a long time to set up, and you had to maintain a separate overview to clearly see how the different pieces of information were connected. With the new AI functionality, that's no longer necessary. Review collected by and hosted on G2.com.

It's user friendly. When I began everything was easy explained which made it easy to use. After trying out different programs what I like about Watermelon as well is that you can upload documents, and site maps it reads the correct information when you're training it. Customer Support is ready to help you and to give tips to train the Agent better. The implementation on the website is easy. Review collected by and hosted on G2.com.

Some instructions you have to rewrite a few times before the agent really understands it. Review collected by and hosted on G2.com.

Watermelon is an impressive tool that excels in ease of use and functionality. From the very first moment, it is clear that the developers have paid a lot of attention to an intuitive interface, allowing even beginners to get started effortlessly.

Watermelon is highly recommended for anyone looking for an efficient and user-friendly AI Customer Service solution. Thanks to the intuitive interface, powerful functionalities, and stable performance, this tool is a valuable addition to any workplace. Review collected by and hosted on G2.com.

Thanks to the onboarding of Watermelon, it is easy to understand what you need to do. As a result, there are few areas for improvement. Review collected by and hosted on G2.com.

The WaterMelon chatbot – a valuable addition to the customer service of MBO Webshop

Since the implementation of the WaterMelon chatbot on the ICT platform of MBO Webshop, support for parents and students has greatly improved. The chatbot is clear, user-friendly, and provides reliable answers to frequently asked questions about digital learning materials and books.

What makes this chatbot particularly effective is that it independently handles a large portion of standard questions. As a result, the support team of MBO Webshop is noticeably relieved. The staff can now better focus on more complex and substantive inquiries, which further enhances the quality of support.

In short, the WaterMelon chatbot is a smart and efficient solution that contributes to better service, faster responses, and a pleasant user experience. Review collected by and hosted on G2.com.

Service expensive, but top investment for large firms. Review collected by and hosted on G2.com.

We were able to implement Watermelon's chatbot incredibly quickly — and without needing any in-house IT knowledge! Setting it up was surprisingly simple and intuitive. We now train our chatbot daily, and we can already see it improving. The answers it provides are clear and genuinely helpful to our customers.

Thanks to the chatbot, we’re now available 24/7, which is a huge plus for our customer focus. It allows us to respond more quickly and assist customers at any time of the day.

We also plan to use it internally as a knowledge base for our team, ensuring that information is always directly accessible.

We're very satisfied with both Watermelon’s service and the ease of use of the platform. In short: simple, fast, and super effective.

TAF Customer Service Review collected by and hosted on G2.com.

I really can’t think of anything right now. Review collected by and hosted on G2.com.

Quick response of customer support, very kind people and a lot of cool features to make the agent even better and more personal. Review collected by and hosted on G2.com.

I don't have any points that I dislike about Watermelon. Review collected by and hosted on G2.com.