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WPMU DEV

By INCSUB

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WPMU DEV Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users rave about WPMU DEV's exceptional customer support, highlighting its helpfulness and quick response times. (55 mentions)
Users rave about the exceptional support from WPMU DEV, highlighting its importance in resolving complex issues effectively. (45 mentions)
Users rave about the exceptional technical support from WPMU DEV, consistently providing fast, knowledgeable assistance. (35 mentions)
Users value the quick response times of WPMU DEV's chat support, ensuring rapid issue resolution. (24 mentions)
Users rave about the 24/7 support of WPMU DEV, consistently providing exceptional assistance whenever needed. (21 mentions)
Users appreciate the ease of use of WPMU DEV, facilitating management and support for multiple sites effortlessly. (16 mentions)
Users find the limited hosting options restricting, especially for non-WordPress sites and advanced plans. (7 mentions)
Users find hosting limitations frustrating, citing restricted installations and high costs as major drawbacks. (6 mentions)
Users find the renewal pricing to be expensive and lacking transparency, particularly for small agencies. (5 mentions)
Users find the learning curve steep for WPMU DEV, necessitating prior knowledge but benefiting from helpful support. (5 mentions)
Users find the limited features to be a hurdle, especially during extensive updates and team collaborations. (5 mentions)
Users find the complex user interface of WPMU DEV challenging for newcomers despite useful support resources. (4 mentions)
Users report plugin issues that can lead to conflicts, although support is quick to help resolve them. (4 mentions)

Top Pros or Advantages of WPMU DEV

1. Customer Support
Users rave about WPMU DEV's exceptional customer support, highlighting its helpfulness and quick response times.
See 55 mentions

See Related User Reviews

Marco Antonio L.
ML

Marco Antonio L.

Small-Business (50 or fewer emp.)

5.0/5

"Support"

What do you like about WPMU DEV?

They absolutelly kill it when it comes to support (all their services/plugins actually). But this review here is about the amazing support. They he

BW

Bonnie W.

Mid-Market (51-1000 emp.)

5.0/5

"Absolutely the best possible support!"

What do you like about WPMU DEV?

WPMUDEV has a very good dashboard to be able to have good control of connected websites and several plug-ins that we appreciate a lot. But the absolut

2. Helpful
Users rave about the exceptional support from WPMU DEV, highlighting its importance in resolving complex issues effectively.
See 45 mentions

See Related User Reviews

Marco Antonio L.
ML

Marco Antonio L.

Small-Business (50 or fewer emp.)

5.0/5

"Support"

What do you like about WPMU DEV?

They absolutelly kill it when it comes to support (all their services/plugins actually). But this review here is about the amazing support. They he

BW

Bonnie W.

Mid-Market (51-1000 emp.)

5.0/5

"Absolutely the best possible support!"

What do you like about WPMU DEV?

WPMUDEV has a very good dashboard to be able to have good control of connected websites and several plug-ins that we appreciate a lot. But the absolut

3. Technical Support
Users rave about the exceptional technical support from WPMU DEV, consistently providing fast, knowledgeable assistance.
See 35 mentions

See Related User Reviews

Marco Antonio L.
ML

Marco Antonio L.

Small-Business (50 or fewer emp.)

5.0/5

"Support"

What do you like about WPMU DEV?

They absolutelly kill it when it comes to support (all their services/plugins actually). But this review here is about the amazing support. They he

BW

Bonnie W.

Mid-Market (51-1000 emp.)

5.0/5

"Absolutely the best possible support!"

What do you like about WPMU DEV?

WPMUDEV has a very good dashboard to be able to have good control of connected websites and several plug-ins that we appreciate a lot. But the absolut

4. Quick Response
Users value the quick response times of WPMU DEV's chat support, ensuring rapid issue resolution.
See 24 mentions

See Related User Reviews

AA

Anibal A.

Small-Business (50 or fewer emp.)

4.5/5

"Fast support!"

What do you like about WPMU DEV?

The turn around time on chat support is very fast and the support tech will work with you until problem is solved.

Quinton H.
QH

Quinton H.

Small-Business (50 or fewer emp.)

5.0/5

"Switching To Them From WPEngine"

What do you like about WPMU DEV?

I have long appreciated WP Engine as the premier hosting for clients. However, they're pricing structures is difficult when working with clients at sc

5. 24/7 Support
Users rave about the 24/7 support of WPMU DEV, consistently providing exceptional assistance whenever needed.
See 21 mentions

See Related User Reviews

Marco Antonio L.
ML

Marco Antonio L.

Small-Business (50 or fewer emp.)

5.0/5

"Support"

What do you like about WPMU DEV?

They absolutelly kill it when it comes to support (all their services/plugins actually). But this review here is about the amazing support. They he

BW

Bonnie W.

Mid-Market (51-1000 emp.)

5.0/5

"Absolutely the best possible support!"

What do you like about WPMU DEV?

WPMUDEV has a very good dashboard to be able to have good control of connected websites and several plug-ins that we appreciate a lot. But the absolut

6. Ease of Use
Users appreciate the ease of use of WPMU DEV, facilitating management and support for multiple sites effortlessly.
See 16 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Fabulous support"

What do you like about WPMU DEV?

Fabulous support. Good solid products and User communication. Easy to use

Axel Friedrichson J.
AJ

Axel Friedrichson J.

Small-Business (50 or fewer emp.)

5.0/5

"Support that simplify your day"

What do you like about WPMU DEV?

When you run a small business, the need for easy-to-use product with stable and quick support is big! Every time I contact WMPU DEV their support te

Top Cons or Disadvantages of WPMU DEV

1. Limited Hosting Options
Users find the limited hosting options restricting, especially for non-WordPress sites and advanced plans.
See 7 mentions

See Related User Reviews

TC

Tisagh C.

Small-Business (50 or fewer emp.)

5.0/5

"The One Stop Shop for WordPress site management"

What do you dislike about WPMU DEV?

I wish that there was the ability to manage non-WordPress sites to some extent.

Justin T.
JT

Justin T.

Small-Business (50 or fewer emp.)

4.5/5

"One Stop Shop!!"

What do you dislike about WPMU DEV?

Slight learning curve coming from other cookie cutter hosting companies. Kind of missing Softaculous, CPanel, etc

2. Hosting Limitations
Users find hosting limitations frustrating, citing restricted installations and high costs as major drawbacks.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great suppor, good product."

What do you dislike about WPMU DEV?

Hosting is quite expensive and the discout/ free credits for agencys is to low.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good product but great support"

What do you dislike about WPMU DEV?

Honestly there isn't too much I dislike about WPMUDEV, there is the occasional plugin issue and I would like to have the option of shared hosting for

3. Expensive
Users find the renewal pricing to be expensive and lacking transparency, particularly for small agencies.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great suppor, good product."

What do you dislike about WPMU DEV?

Hosting is quite expensive and the discout/ free credits for agencys is to low.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"My experience today was great!"

What do you dislike about WPMU DEV?

I dislike the price increases, it makes it difficult for small agencies.

4. Learning Curve
Users find the learning curve steep for WPMU DEV, necessitating prior knowledge but benefiting from helpful support.
See 5 mentions

See Related User Reviews

IB

Ivan B.

Small-Business (50 or fewer emp.)

5.0/5

"Great suite of products with a great support"

What do you dislike about WPMU DEV?

It requires some pre-knowledge about how websites work in order to configure properly, but there is a fast support option that is very helpful

Quinton H.
QH

Quinton H.

Small-Business (50 or fewer emp.)

5.0/5

"Switching To Them From WPEngine"

What do you dislike about WPMU DEV?

I can never find what I need inside of technical support documents and end up using the chat more than I like. I think that will change as I finish le

5. Limited Features
Users find the limited features to be a hurdle, especially during extensive updates and team collaborations.
See 5 mentions

See Related User Reviews

Melanie K.
MK

Melanie K.

Small-Business (50 or fewer emp.)

5.0/5

"Above and Beyond Support Staff"

What do you dislike about WPMU DEV?

Their staging sites are painfully slow, I guess because they limit server resources. Not bad if you're doing occasional monthly updates, but not great

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great Service!"

What do you dislike about WPMU DEV?

Billing features/functionality could be a bit more robust.

6. Complex User Interface
Users find the complex user interface of WPMU DEV challenging for newcomers despite useful support resources.
See 4 mentions

See Related User Reviews

IB

Ivan B.

Small-Business (50 or fewer emp.)

5.0/5

"Great suite of products with a great support"

What do you dislike about WPMU DEV?

It requires some pre-knowledge about how websites work in order to configure properly, but there is a fast support option that is very helpful

Justin T.
JT

Justin T.

Small-Business (50 or fewer emp.)

4.5/5

"One Stop Shop!!"

What do you dislike about WPMU DEV?

Slight learning curve coming from other cookie cutter hosting companies. Kind of missing Softaculous, CPanel, etc

7. Plugin Issues
Users report plugin issues that can lead to conflicts, although support is quick to help resolve them.
See 4 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Good product but great support"

What do you dislike about WPMU DEV?

Honestly there isn't too much I dislike about WPMUDEV, there is the occasional plugin issue and I would like to have the option of shared hosting for

Frank M.
FM

Frank M.

Small-Business (50 or fewer emp.)

5.0/5

"User Review"

What do you dislike about WPMU DEV?

There is no shortfalls. The plugins might have shortfalls, but the technicians attend to them in a timely manner

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WPMU DEV Reviews (859)

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Reviews

WPMU DEV Reviews (859)

View 1 Video Reviews
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859 reviews
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G2 reviews are authentic and verified.
Verified User in Graphic Design
AG
Small-Business (50 or fewer emp.)
"Migrated Here and Haven't Looked Back"
What do you like best about WPMU DEV?

I migrated the sites I manage to WPMU DEV over the course of a few months, and it has been absolutely fantastic. Migrations for each site were quick and painless, and whenever an issue arose the support team was quick with a fix. The suite of plugins available and The Hub feature have become core parts of my builds now. It's all streamlined and organized in a way to keep things as easy as possible for a dev or team to succeed. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

My biggest gripe is I cannot purchase .ca domains through WPMU DEV. Review collected by and hosted on G2.com.

Michelle R.
MR
Executive Director
Small-Business (50 or fewer emp.)
"Trying to get my site to load faster, but I broke it."
What do you like best about WPMU DEV?

WPMU DEV is easy to use. I love how you can see what you should upload as far as plugins, and then the next steps are easily laid out. I already wear a lot of hats, I don't need to also become a full stack developer to get a few performance improvements on my nonprofit website.

I had an issue today with my website not working correctly on my mobile site - and i went to the chat and was helped quickly. Jamil was friendly and gave easy to follow instructions. My problem was resolved in less than 5 minutes. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

I haven't experienced any downsides, maybe one confusion point that I will ask about is that I used Smush Pro and it said it was converting images from .png and .jpg to the quicker loading formats. But when I go to my media library I don't see the new formats anywhere, just repeat versions of the same photo. Review collected by and hosted on G2.com.

JC
Director
Small-Business (50 or fewer emp.)
"Lack of Transparency in Membership Pricing"
What do you like best about WPMU DEV?

Support both live chat and support ticket so far! Out of so many hosting and/or WordPress related services provider, WPMU is the best. They not just solve issue/support needed under their watch, but other than WPMU plugins or hosting, they are more than happy to assist you.

(Special to Francisco for last support) Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

I have been a member of this platform for over five years and have seen its business model shift from multisite services to a focus on support and hosting.

I decided to terminate my agency-level membership due to concerns about its renewal pricing policy. The renewal price is significantly higher than the advertised price for new users, yet this difference is not clearly disclosed on their website. This could mislead new users into believing the initial rate applies to yearly renewals when, in reality, it is a one-time offer for first-time subscribers.

I believe transparency is crucial in pricing, and it would be more ethical for the company to clearly state renewal rates upfront. Review collected by and hosted on G2.com.

Response from Mercedes Caldwell of WPMU DEV

Hi Jay,

We appreciate your honest and detailed review! Thanks for taking the time leaving it. Reading that our support team helped you and the way you described your experience is really nice. When it comes to coming across someone you think is inexperienced, our goal is to have a tech-savvy support specialists, so if you ever feel that way, please let us know so we can assess your issue.

It's great to know we're boosting your WordPress business! 🤝

Jerry J.
JJ
Principal
Small-Business (50 or fewer emp.)
"Pay-it-forward customer service rocks!"
What do you like best about WPMU DEV?

Proactive, solution-oriented, friendly.

Machines can all be within a fraction of each other's performance, but it is the people that make a place shine. I have websites older than WPMU and have hosted everywhere from solar-powered boutiques to AWS instances. Everything else being equal, service always makes the difference.

But at WPMU it is not equal. I subscribed to their plug-in suite and even though I had my sites spread out through several hosts, it made my life much more manageable. Sucess there led me to investigate their hosting services. I am in the process of moving 10 sites (4 client, 6 mine) ranging from real estate, home rental, and teaching sites, to ecommerce. Their support in archival mail migration (they have an app for that) and overnight site relocation (via FTP) makes a scary road very well lit. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Switching from a solar-powered service to non weighs on me, but not enough to stay at a problematic service. Review collected by and hosted on G2.com.

Erkan G.
EG
Sales Manager
Small-Business (50 or fewer emp.)
"Perfect support"
What do you like best about WPMU DEV?

Easy to access support online. Huge thanks Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Can be better design on the admin side but its OK Review collected by and hosted on G2.com.

Andre Van Der M.
AM
Global Executive Director
Small-Business (50 or fewer emp.)
"Great service for Wordpress Agencies"
What do you like best about WPMU DEV?

Full house service capabilities so that we don't need to employ those extra staff to handle technical queries. They are great at technical support for Wordpress. We like that we can hand off a lot of services to WPMUDEV. Wish they would charge Australian dollars instead of USD, because the exchange rate is horrendous. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Lately WPMUDEV has started charging for additional services which were included in the past. While I understand the commercial reasons for this, it is a bit cheeky for those that have been longtime investors in their platform and services.

New email service offerings on the hosting plans are not up to other company offers. For example, they only offer 100MB accounts and IMAP which cannot compete with other hosting companies email services provided with hosting. Review collected by and hosted on G2.com.

Temi C.
TC
Managing Consultant
Small-Business (50 or fewer emp.)
"Quick troubleshooting diagnoses unpicked a costly and frustrating site error"
What do you like best about WPMU DEV?

Swift and never shy of rolling up their sleeves and getting stuck in. Ever ready to solve problems and share ownership of the issue with you. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Having to say what I dislike about them - that's a time waste trying to dream up something that just doesn't exist Review collected by and hosted on G2.com.

Response from Aleksandar Stojnovic of WPMU DEV

Hi Temi,

Thank you for sharing that tremendous feedback! I'll be sure to pass your praise to Arjay Lazar! :)

Have a great week,

Cheers, Alex

Pete B.
PB
Director
Small-Business (50 or fewer emp.)
"A Reliable Partner"
What do you like best about WPMU DEV?

The Live Chat support is fantastic. They usually go above and beyond to assist in more complex matters. The only support I have experience that has rivaled this was with WP Engine's Enterprise plans, but WPMU DEV is a considerably cheaper alternative with a more rounded and always expanding service offering. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Communication could be improved by the sales team. Review collected by and hosted on G2.com.

Melissa S.
MS
website developer
Internet
Small-Business (50 or fewer emp.)
"Quality support team"
What do you like best about WPMU DEV?

I rely on the entire collection of WPMUDev's products and services for my freelance work. It's worth the cost in every way. The best part is the excellent and easily accessible support, which has saved me time and headache more than once - with a special mention for Fida, who helped me with a down site tonight. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

I only wish I could link to my bank's credit card payment system for customer invoicing which has lower fees, rather than using Stripe. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Small-Business (50 or fewer emp.)
"Good product but great support"
What do you like best about WPMU DEV?

24/7 support team that helps with almost anything you need. Leroy from the support team went above and beyond to help resolve my issues and I have had a similar experience with so many of their support team. Review collected by and hosted on G2.com.

What do you dislike about WPMU DEV?

Honestly there isn't too much I dislike about WPMUDEV, there is the occasional plugin issue and I would like to have the option of shared hosting for certain things. Review collected by and hosted on G2.com.