[go: up one dir, main page]

Introducing G2.ai, the future of software buying.Try now
Product Avatar Image

Coveo Solutions Inc

Show rating breakdown
144 reviews
  • 7 profiles
  • 13 categories
Average star rating
4.3
Serving customers since
2005
Profile Filters

All Products & Services

Product Avatar Image
Coveo

144 reviews

Coveo's Unified Indexing Platform consolidates information silos securely across enterprise, social and cloud-based systems

Product Avatar Image
AI Recommendations

0 reviews

Coveo's AI-powered recommendation system enhances digital experiences by delivering personalized and relevant content across various platforms, including commerce, service, and workplace applications. By leveraging advanced machine learning models, Coveo analyzes user behavior and context to provide tailored product and content recommendations, thereby improving user engagement and satisfaction.

Product Avatar Image
Coveo

0 reviews

Coveo's Semantic Search leverages advanced AI and machine learning to deliver highly relevant search results by understanding the intent and context behind user queries. By moving beyond traditional keyword-based searches, it interprets the meaning of queries to provide precise and personalized information, enhancing user experience across various platforms.

Product Avatar Image
Unified Personalization

0 reviews

Coveo's Unified Personalization is an AI-driven platform designed to deliver highly relevant and individualized digital experiences across various customer touchpoints. By integrating data from multiple sources, it enables businesses to provide personalized content, product recommendations, and search results tailored to each user's preferences and behaviors.

Product Avatar Image
In Product Experience

0 reviews

Coveo In-Product Experience (IPX) is a lightweight, feature-rich search interface that seamlessly integrates into websites and SaaS applications, providing users with direct access to relevant content without leaving their current workflow.

Product Avatar Image
Agentic AI

0 reviews

Agentic AI, developed by Coveo, is an advanced artificial intelligence solution designed to enhance enterprise applications by enabling autonomous decision-making and personalized user experiences. By integrating Agentic AI, organizations can transform their digital interactions, ensuring that every customer and employee engagement is contextually relevant and tailored to individual needs.

Product Avatar Image
Generative Answering

0 reviews

Coveo's Relevance Generative Answering (RGA) is an advanced AI solution that integrates Large Language Models (LLMs) with Coveo's secure unified indexing capabilities to deliver accurate, real-time answers to complex user queries directly within search interfaces. Designed for enterprise environments, RGA ensures that generated responses are relevant, secure, and traceable, enhancing both customer and employee digital experiences.

Profile Name

Star Rating

89
47
6
0
2

Coveo Solutions Inc Reviews

Review Filters
Profile Name
Star Rating
89
47
6
0
2
Verified User in Research
UR
Verified User in Research
08/12/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

I'm using this since 2019 for knowledge Article search

Search abilities in Salesforce experience sites
Harshit S.
HS
Harshit S.
Salesforce Developer | 5x Salesforce Certified | 2x Copado Certified | Content Creator
08/12/2025
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

We had a great experience working with Coveo team for our case assist functionality

The team is very supportive and they guided us throughout the process. The product has been easy to integrate with Salesforce and perfectly blend with our existing functionality
Cora-Lynne L.
CL
Cora-Lynne L.
Senior Manager at Forcepoint
08/07/2025
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Huge business benefits in increased Self Service Success rates and reduced Time to Resolve

We have implemented CRGA in our customer hub, Salesforce insight panel and some of our products. We see increased case deflection and ability to self service for our customers and decreased time to resolve and increased first contact fix for our Techs. We see under 7% of customers who search first them move on to open a ticket. Because of this we implemented case assist and added CGRA to case assist to meet customers who were not searching and possibly help them find an answer faster then opening a case. This has been very successful and we look forward to future continued partnership and success with Coveo. Additionally I love how easily the dashboards you can create with in the interface help you measure success and show ROI. You can also gather so much data to help you understand your customer, their needs, pain points and effort spent on self service.

About

Contact

HQ Location:
Quebec City, Canada

Social

@coveo

What is Coveo Solutions Inc?

Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.

Details

Year Founded
2005