ContactPoint 360
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ContactPoint 360 is pioneering the next phase of BPO customer experience and contact center support solutions. We serve some of the most recognizable brands in the world by providing delightful customer service experience to their valued customers and through our elegant SAAS solutions, all designed to improve CX, enhance communications options, ensure quality, and remain compliant. Onshore, nearshore, in the office or work from home, you will find us leading the way with innovative solutions focusing on people, process, and technology.
ContactPoint 360 takes a new hybrid approach to CX by offering full-service omnichannel contact center solutions, digital transformation experts, and full-stack developers all working together to assist our clients to connect with their customers via all points on the customer journey compass. ContactPoint 360 is a global BPO with locations in Canada, The United States, Colombia, India, the Philippines, the United Kingdom, and Greece. Our ability to aggregate such a wide array of talent, technology, and expertise across the world within one agile organization is what adds the 360 to ContactPoint!
ContactPoint 360 Reviews
MANHAL A.
Senior Project Engineer at Wipro LimitedBusiness Process Management Experts
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Want CX that pays dividends? 📈Let’s talk.
ContactPoint360 is a leading global BPO and call center outsourcing services provider, helping Fortune 500 enterprises to achieve data-driven results. The company specializes across range of solutions, including customer support, technical support, help desk, telemarketing, back office, and other 50+ services. Additionally, ContactPoint360 holds expertise for multiple industries, and have prominent clients across Healthcare, Energy, Home Warranty, Logistics, Utilities, and 6+ sectors. Powered by AI, automation, and omnichannel communication, and supported by a team of 4000+ experts, fluent in 30+ languages, ContactPoint360 has a global presence in 10+ countries, driving exceptional customer experience (CX) for nearly two decades. With over 14+ years of experience, ContactPoint360 has achieved outstanding CX benchmarks, including 91% first-call resolution, 98% CSAT, 95% NPS, less than 2% cancellation, and 100% accuracy rate. Moreover, the company do offers in-house software solutions to automate QA, HR, workforce optimization and third-party verification operations. As such, ContactPoint360 is one-stop solution for end-to-end, enterprise-grade CX services.