The software's user interface is excellent and caters to both dispatchers and administrators who configure it. It is highly robust and can present a vast amount of information at dispatchers' fingertips. The customer service is of top-notch quality, and we have a dedicated support team for our center. I can rely on the same group of people to answer whenever I call for help with an issue. We run this software on 5 consoles that operate 24/7 in a 9-1-1 dispatch center. It was effortless to integrate it into our system, and updates seem to be an easy process.

With the CentralSquare Enterprise Suite, you are able to set up multiple personal preferences to make it work for your agency. This ranges from CAD, Mobile, and RMS. The software provides several areas that are efficient to help speed up workflow and processes. The CAD, Mobile and RMS systems are user friendly and easy to navigate with options to help meet the different operating styles of work groups. This is a 24/7 operation for us, so the software is constantly in use.

CentralSquare is the third CAD/RMS software that I have used and it is by far my favorite. CentralSquare software has been a valuable asset for our team, offering a wide range of features that meet our needs. I find that it is extremely user friendly. Navigating through the platform is intuitive, making it easy for both new and experienced users to get up and running quickly. The customizability of CentralSquare is another key advantage. We are constantly finding new ways to use the software to streamline our workflow. Custom modules and custom forms have made things so much easier for our staff. This flexibility has significantly enhanced our efficiency, as we can adjust settings and features without needing extensive technical support. When it comes to training, because CentralSquare is so intuitive, training new hires is so much easier than former systems. You can tell the platform was designed with ease of training in mind; new team members can quickly familiarize themselves with the system, reducing downtime. One of the most critical features for us has been the ability to share information effortlessly. CentralSquare makes collaboration seamless, enabling our team to share data across departments quickly and securely. This has improved communication and decision-making across the board. I have also been impressed with the customer support. All of the support team members are helpful and patient. They have been such great partners and I enjoy working with them. In summary, CentralSquare is a comprehensive, user-friendly, and customizable platform that has significantly enhanced our operations.