Atera has helped redefined our helpdesk functions. Key points for our team, Integrating our helpdesk tickets to devices and people, then being able to remote access those devices direct from the ticket. Both the passive and active monitoring of devices gives key insights in to issues and where upgrades are needed. Patch management for OS and applications has improved over the last 12 months to give decent / usable data to see what's happening. The scripting of certain tasks and being able to automate them on certain alerts has saved a lot of time and resources. Along with running ad-hoc scripts for fixes and force shutdowns / restarts remotely have saved us a few trips to different sites. The screen layout is easy to work with and is the first thing I log in to everyday. Support is quick and helpful, plus while getting started and rolling out to the business was straight forward.

I really love it for streamlining and simplifying our IT operations. Reliable with remote access making it easy for troubleshooting remote computer working with employees situated at different locations. Remarkable for workflows management. Decent for our IT asset management. Modern and clean interface makes it exemplary easy to use. Impressive for unattended with access of my servers to ensure services are available 24/7.Impeccable for remote monitoring and patch management.

The ease of use, the UI, and how it works, as well as the agent that gets installed on each endpoint. It's a great system that I love using. I love the way patching works as well, and the webinar I joined and watched gave me a lot of insight about the way everything works within that.