PowerBI for PureCloud

26 reviews

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud.

Email to Fax Handler for PureConnect

4 reviews

Even though faxing is a dated technology, many industries still rely on it day-to-day. But today no one wants to have to print something, then fax it, then wait for the confirmation. And because of that, many online services like HelloFax, myFax, and RingCentral Fax have become more and more popul

WFM Adapter for Genesys Cloud

2 reviews

WFM Adapter for Genesys Cloud by Aria Solutions allows accurate WFM data feeds into your WFM system to help you accurately forecast workload and ensure real-time agent adherence.

Avtex Implementation Services

1 review

As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is truly a breadth and depth company with capabilities in contact center, unified communications, CRM, portals and collaboration, notification, infrastructure solutions and application development.

Avtex Consulting

1 review

Avtex is a platform that provides professional services and customer experience consulting encompassing a full 360 suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management.

Interaction Bots

1 review

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requires the attention of an actual person. Avtex has developed different features that you can use separately or together to create a unique chatbot experience.

Calabrio WFM Connector

1 review

The Calabrio WFM Connector for PureConnect from Avtex provides a Windows Service that consumes real time and historical statistical data from PureConnect and provides it to the Calabrio WFM premise or cloud platform. The service uses the IceLib SDK to pull data from Pure

SWIFT Marketo Adapter

0 reviews

The SWIFT Marketo Adapter connects the Genesys CX platform with Marketo. Users can leverage Marketo marketing attributes to provide an enhanced customer experience through intelligent routing. Agents can better service clients and prospects by having marketing customer profiles and marketing campaign information at their fingertips.

Change Status Handler for PureConnect

0 reviews

Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user receives a call, their status will change to what is configured, and change back once the call completes. The status is set when the user makes or receives a call and is reset when they disconnect the call. Configure users for automatic status changes through Role or Workgroup membership.