It has given is more flexibility with our QA, Excellent support for their clinets. Has helped our business deliver more on our operations. Ease and simplicity in usage.

Ease of use Ease of integration Ease of implementation

I appreciate that there are so many options available when reviewing a call. As a handler, this makes it very clear for me to see what I am doing well and also highlights the areas where I need to improve. I also value being able to view the team averages, as this helps me understand where I am performing better and where I need to focus more to stay aligned with the rest of the department. it is also easy to use and was easily implemented as a new starter and integrate in our team and company. I use the platform monthly to see how i am performing. I dont feel like i have any issues whereby i have to contact the customer support services, as the platform is easy to use.