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Meltwater

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2,860 reviews
  • 2 profiles
  • 12 categories
Average star rating
4.1
#1 in 12 categories
Grid® leader
Serving customers since
2001
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Meltwater Reviews

Review Filters
Profile Name
Star Rating
1416
1076
240
58
70
Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
10/17/2025
Validated Reviewer
Review source: Seller invite
Incentivized Review

Powerful Insights, But Pricey for Small Charities

Meltwater has been instrumental in helping us monitor media coverage and understand how our organization is perceived publicly--something we're just starting here at Pathways. The platform’s audience insights and social media tools have improved how we understand our audiences. With its analytics, we’ve been able to make smarter, data-driven decisions and run more effective campaigns—even with limited resources.
Verified User in Government Administration
UG
Verified User in Government Administration
10/16/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Great Story Tagging and Coverage, but Reporting Feels Clunky

It's easy to tag stories, and it picks up coverage from a wide variety of sources. Customer support and training are excellent.
Verified User in Mental Health Care
UM
Verified User in Mental Health Care
10/16/2025
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Feature-Rich and Customizable, but Complicated and Costly

There are so many features and ways to make Meltwater custom to what I want to do.

About

Contact

HQ Location:
San Francisco, CA

Social

@Meltwater

What is Meltwater?

Meltwater was founded in 2001 as the world’s first online media monitoring company. Today, we are a publicly traded, global leader in media intelligence and social analytics. We help our customers better understand, influence and engage with their stakeholders, and we are fortunate enough to work with over 30,000 corporate customers in more than 120 countries around the world.

Details

Year Founded
2001