SuprSend was quick to integrate — the setup was quick, docs were clear, and the whole platform felt really intuitive. What really stood out was having all channels, email, SMS, Slack, and in-app inbox, centralized in one place. The in-app inbox SDK integrated seamlessly with our frontend and gave us full control over the UI. We also appreciated how complete the solution is — with well-documented APIs, multi-channel delivery, template management, user preferences, all built-in.. Compared to other tools we evaluated in the space, SuprSend was the most flexible and easy to use.

We started implementing notifications a few weeks ago and asides a few difficulties encountered on the front side, everything has gone very smoothly : the provided documentation is very detailed and well structured, constructing templates and workflows can be done very easily thanks to a great admin interface and overall we were able to go live very quickly after a few weeks of development on our side, integrating our first use cases without any major issues to report. What we liked the most about our experience with Suprsend was the prompt responses we got from the support. We had in multiple occasions some difficulties when integrating the notification centre & notification preferences page due to a difference between our stack and the examples provided in the documentation, and we were given a very prompt and helpful responses by the support team. They were also keen on asking us about how things were going on our side, noticing we had started to send some events on the production environment, showing a great sense of customer service and an eagerness to get feedbacks to make their product better.

We migrated to SuprSend from a different notification provider primarily because of its richer feature set and ability to eliminate engineering bottlenecks when spinning up new notifications. Previously, every new notification type required developer intervention, slowing down our ability to iterate and scale. SuprSend changed that by offering a more flexible, low-code workflow builder that empowers our product teams to manage notifications independently. Their multi-tenancy support has been a major improvement for us, allowing better control over notifications across different organizations, while their log visibility and error tracking have made debugging and workflow execution much smoother. The migration was surprisingly quick and easy, with clear documentation and excellent support from their team throughout the process. We’re excited to continue scaling our notification offerings with SuprSend.