First and foremost, Emma Sullivan is one of the most helpful and supportive account executives I've ever worked with! As it was my 1st time using the platform, I have MANY questions and Emma was extremely quick to respond to my emails, helped answer all of my questions, AND even scheduled 2 phone calls with me to walk me through the process of creating an order and ensuring that it was done correctly. I have found the platform very easy to use and there are great features, one of which saved me a lot of time! There is a tab called Redeem and I was able to create a collection form to gather our employees sizes & addresses directly on the platform, versus using a 3rd party platform like Google Forms, which is what I would have otherwise used. Truly, it was overall an incredible and easy experience, and our team and I are very excited to get our swag soon! We've been working with Swagup for some time, and will continue to do so as they are great partners!

The user interface is really nice in SwagUp - you can tell they've put some thought into how to quickly and easily navigate the app. There are still a slightly overwhelming amount of areas in the app that require you to click around until you find what you're looking for, but overall it's pretty easy to use.

Hands on customer service experience is top notch. It is great to connect with people rather than just a robot chat. The team is also helpful through changing needs and many questions.