Rally has become an indispensable orchestration tool for my team at Chegg. It streamlines the end-to-end process of planning, coordinating, and conducting interviews with our learners. The Observer Rooms are particularly impactful, making it effortless for stakeholders to drop in and observe moderated sessions. This not only improves visibility into research but also fosters organizational alignment around the learner’s voice. From a usability standpoint, Rally’s interface is straightforward and intuitive, which reduces onboarding friction. The platform also integrates smoothly into our workflow without requiring heavy lifts or workarounds. What stands out most, though, is Rally’s customer support. This is not a community-driven support model where you’re left to rely on other users for answers. Rally has dedicated, highly responsive staff who troubleshoot common issues and go above and beyond to ensure teams succeed. Our rep has been phenomenal, and the broader Rally community feels like an extension of our own research practice. In short: Rally helps us run better, faster, more visible research, and the service behind it is second to none.

Rally has given us a strong, centralized place to keep all of our user research participant data. It also helps us streamline the stakeholder experience when it comes to things like incentives and recordings. Their support is very responsive.

Rally is a very simple and intuitive platform that has enabled our team to easily manage research participants all in one place. What I like best about Rally is the ability to customize our communications to participants in a seamless manner.