Kustomer

The most exciting thing about AI is the sheer opportunity it poses for innovation. It’s already changing our world now, and the potential uses to power better customer experiences are near limitless. At CX Now LA, Kustomer CEO Brad Birnbaum will speak with Arym Diamond of Amazon Web Services (AWS) to dig into how AI is set to sculpt the future of customer experience and what it will take to bring these ideas to reality. You don’t want to miss this one. RSVP now - it’s coming up Wednesday. Snag your spot here: https://okt.to/oif8GI

Thank you to all who attended CX Now NYC on Tuesday - it was incredible gathering so many CX leaders in one space for insightful discussions and swapping stories and strategies. We couldn't have done it without our incredible panelists, including John Navas of Allivet, Cate Marques of Terra Kaffe, Jose Herrera of Horatio, Raphael Van de Graaff of Amazon Web Services (AWS) and Jill Stone of Anthropic. Thank you for sharing your expertise and perspectives! We're gearing up for CX Now LA - October 22nd at Playa Studios. We'd love to see you there. RSVP here: https://okt.to/EeX9uh

"Many systems are easy to use but deliver little functional depth. Kustomer achieves simplicity that does not compromise power." Check out Brian's recap of the CX Now event yesterday and his take on where the industry stands when it comes to AI-powered customer experience: https://lnkd.in/ePY6MHwQ

We believe the next era of CX will be defined by how well humans and AI work together — and at Kustomer, we’re leading that transformation with: visibility, orchestration, and action. When these three things come together, the result is game changing. Today, we’re proud to introduce a new standard in customer experience: our System of Action powered by our AI-Native CX platform. With Kustomer, you can now leverage a fully integrated suite of AI assistants each built to turn intelligence into impact: -AI Agent team assistant -AI workflow assistant -AI search assistant -AI knowledge base assistant At Kustomer, AI isn’t a feature - it’s our foundation. And now, that foundation is becoming even more powerful, intuitive, and visible across every part of the experience. And with Kustomer’s new AI assistants, organizations can accelerate time to value, reduce operational costs, and scale personalized experiences, all while maintaining full visibility and control. Learn more about these new AI assistants here: https://okt.to/LbX4u3

AI-powered customer service has come a long way from simple chatbots answering basic questions. Is your customer experience team taking advantage of it, or stuck with older tech? See what else is possible. Swipe our guide with insights from industry leaders on innovative ways companies are applying AI in customer service: https://lnkd.in/eQKiWxTY

At CX Now LA, we’re spotlighting how Everlane builds lasting customer trust through transparency and innovation during a fireside chat, “Transparency, Trust, and Growth: Everlane’s CX Story.” Join Lisa Yarrow, Senior Manager of CX at Everlane, as she shares how her team approaches CX as both a reflection of the brand and a driver of customer loyalty and growth. Expect practical insights, real examples, and inspiration for CX leaders looking to build stronger customer relationships. CX Now LA takes place on October 22 at Playa Studios. Reserve your spot today and be part of the conversation shaping the future of CX: https://okt.to/5QI6GZ

Build trust internally before launching externally with new AI Agent Evaluations. Caroline and Kevin break it down for us:

Anyone working in customer experience is going to build a thick skin over time! Check out what our CCO had to share on the Best Manager Ever podcast and check out the full episode:

AI is taking on more of the easy stuff — but the work that truly defines great support has never been easy. It’s investigative, cross-functional, systems-aware, and rooted in delivering real outcomes for customers. At CX Now NYC, Ryan Wang from Assembled will be digging into what AI can’t automate — and why that’s exactly where support teams have the most to gain. It’s coming up next week - Tuesday, October 14th at Ascent Lounge. Snag one of the last few spots so you can hear Ryan’s advice for how to build a human-AI partnership to power the best CX teams of tomorrow. RSVP here: https://okt.to/BkipjO

If you’re still ‘testing’ AI in customer experience, you’re falling behind your competition. What was once experimental is now essential, and the next wave of innovation will define how brands earn trust and loyalty in every interaction. At CX Now NYC, we’re bringing together leaders from Amazon Web Services (AWS), Anthropic, and Kustomer for a live discussion on how to harness AI responsibly to create smarter, more human customer experiences. 📍 Ascent Lounge, NYC 📅 October 14 🎤 The Future of AI in Customer Experience panel featuring Jill Stone, Raphael Van de Graaff, and Brad Birnbaum This is one of several conversations happening at CX Now NYC, a day built for CX leaders who want to see where customer experience is headed next. Register here to join us: https://okt.to/ig8V7C