Gladly

The best service isn’t about what you fix. It’s about what you foresee. Stories like Maria Elias’ at Inktel Contact Center Solutions remind us that the best experiences don’t come from scripts. They come from empathy. Her reminder: “Luxury service isn’t expensive. It’s intentional.” Every brand has the power to turn care into a competitive advantage. It just takes the right blend of people and technology. #CustomerExperience #Gladly #Inktel #CXInnovation

Really excited to share this one. Gladly and AfterShip are officially partnered to make “Where’s my order?” questions a thing of the past. Now, support teams can see real-time tracking updates right inside Gladly. No tab switching, no copy-pasting, no guesswork. Customers get answers faster, and agents can focus on what actually matters: helping people, not hunting for tracking numbers. It’s a small change that makes a huge difference in how customers experience your brand. Big thanks to our friends at AfterShip for teaming up with us on this. #CustomerExperience #Gladly #Aftership #GladlyPartners #CXInnovation

At the heart of every great product is a story. One that connects what we build with what customers actually feel. Meet Nidhi Nair, Senior Manager of Product Marketing at Gladly, who’s redefining what it means to build with empathy. 💚 #CustomerExperience #ProductMarketing #Gladly #CustomerAI

Your inbox is chaos. Your team’s buried. Your customers are tired of waiting. There’s a better way to do support. One that saves time and keeps it human. Read the guide now! #Gladly #AI #CX #CustomerExperience #Automation #CustomerSupport

Going live soon! 👀 Join Liz Miller and Austin Reece as they break down the 3 AI trends that will define customer experience in 2026, and how to stay ahead of them. 🎥 Today | 11am PT / 2pm ET RSVP: https://lnkd.in/gHk83SpB #Gladly #AI #CX #CustomerExperience #AITrends #Webinar

Something exciting is coming soon. 👀   Joseph Ansanelli x Lauren Inman-Semerau A behind-the-scenes look from our latest podcast shoot. #Gladly #RadicallyPersonal #Podcast #CX #AI

Luxury brands have long understood what every industry is now learning: Great service isn’t just about speed. It’s about connection. Our latest partnership with Inktel Contact Center Solutions explores how human empathy and AI-driven insight can work together to create radically personal customer experiences at scale. In this conversation with Inktel Contact Center Solutions' Maria Elias, we dig into what “invisible care” really looks like and why the future of CX belongs to brands that blend technology and humanity. Read the full story on the Gladly Blog: https://lnkd.in/ggz7p4Fs #Inktel #CustomerExperience #CXLeaders #AIinCX #CustomerServiceExcellence #Gladly

It’s hard to see another Forrester report showing CX scores at an all-time low, but it’s not exactly surprising. So many brands are racing to roll out new AI tools, hoping more automation will fix the problem. But what customers really want isn’t just speed. It’s connection. They want to feel remembered, heard, and valued. And that can't be solved by slapping deflection-bots onto a ticket-based system. At Gladly, we’ve learned that customer experience only improves when AI uses lifelong, cross-channel customer data. Loved this @cxtoday piece for reminding us that trust and empathy still sit at the center of great customer experience. https://lnkd.in/g_sFepGN #CustomerExperience #CX #AI #Marketing #Gladly

AI is everywhere. But not every trend deserves your roadmap. Join us as we reveal the 3 AI trends that will shape customer experience in 2026 (and what you can do now to stay ahead). -Wednesday, October 22 at 11am PT | 2pm ET -Liz Miller (Constellation Research, Inc.) and Austin Reece (Gladly) Reserve your spot: https://lnkd.in/gHk83SpB #Gladly #AI #CX #CustomerExperience #AIinCX #AITrends #Webinar

CXToday highlighted a crucial insight in their recent article, emphasizing that most CX challenges stem from how teams utilize technology rather than the tech itself. The standout feature among top-performing service organizations isn't the multitude of tools they possess but the seamless alignment of their people, processes, and platforms towards a unified customer-centric objective. Fragmented tech stacks often lead to sluggish service, diminishing trust, and subsequent revenue losses. Conversely, when data, systems, and AI operate cohesively, service transforms into a catalyst for growth. Gladly's core focus revolves around integrating technology, teams, and AI to enhance the customer experience, prioritizing cohesion over individual tickets. The article sheds light on the critical factors driving the disparity between technology adoption and customer experience outcomes. Read more about this insightful perspective from CXToday here: https://lnkd.in/ehzWKh39