When an agent misses a verification step, the customer feels it — but QA often doesn’t. Manual reviews can’t keep up with the pace of modern CX. That’s where 100% QA automation comes in. Every conversation is scored. Every gap is caught. Every agent gets the feedback they deserve. Smarter QA. Stronger compliance. Better CX. #HumanPlusAI #AutoQA #CXTransformation
Level AI
Software Development
Mountain View, California 90,525 followers
Our mission is to revolutionize the customer experience through the power of advanced AI technologies.
About us
Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
- Website
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https://thelevel.ai/
External link for Level AI
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Mountain View, California
- Type
- Privately Held
- Founded
- 2018
Products
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Level AI
Call Center Software
Next-level AI for customer intelligence and service automation. AI that empowers your service and business teams to deliver exceptional customer experience. Learn more at https://thelevel.ai
Locations
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444 Castro St
Suite 305
Mountain View, California 94041, US
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New Delhi, Delhi 110055, IN
Employees at Level AI
Updates
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Level AI reposted this
Your tech stack doesn’t drive ROI. Your delivery team does. At Level AI, we don’t just deploy software; we operationalize transformation. Our Customer Delivery team owns the end-to-end journey: 🛠 Implementation 🧭 Solutions architecture 📦 Onboarding 🔧 Technical account management 💡 Expert consulting 🛎 Technical support But the real value? We help customers change how they work, not just the tools they use. From day one, our team aligns AI capabilities to business outcomes. That means faster time-to-value, adoption that sticks, and systems that scale with your growth. If your AI vendor shows up with software but not a roadmap for behavior change, you’re not getting transformation, you’re getting shelfware. Change management. Enablement. Results. That’s the real product we deliver. CX leaders: What’s one thing your best delivery partner did that made the difference?
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Level AI reposted this
Love this concept and outlines nicely how Level AI is already pushing a next gen platorm to the market. Level doesnt just give you some blank framework and expect you to fill in the gaps... orchestration is done for you leveraging small language models for big data tasks and agentic reasoning on already enriched data to give deep detailed answers that are fully inspectable. Not only do they provide the tool, but they own the model upkeep on the backend so you can focus on providing the best CX vs. spending time retesting, fixing drift, latency tuning, and trying to keep pace with all the market evolution. In a world where big players like Open Ai are dissolving moats around workflow architecture companies.... companies that own the orchestration + their own proprietary fine tuned model suite providing an end to end purpose built platform are going to be able to hold their own and find a lasting role in this quickly evolving market moving forward.
Language Models, AI Agents, Agentic Applications, Development Frameworks & Data-Centric Productivity Tools
SLMs excel at retrieval-augmented generation (RAG), tool orchestration, and dynamic decision-making. Agentic Workflows necessitates the orchestration of multiple AI Agents and Language Models to create a solution. Recent research, including NVIDIA’s forward-looking analysis, shows that small language models (SLMs, typically 1–12B parameters) aren’t just viable — they’re often superior for these tasks. From robust function calling and structured decoding to programmatic tool use and selection, SLMs performs well where precision and efficiency matter most. The study found that 80–90% of agentic tasks fall into the “SLM is good enough” category. The change in paradigm, from AI Agents to Agentic Workflows, where multiple AI Agents are orchestrated together with other elements, moves us away from relying on a single, resource-hungry behemoth model toward intelligent orchestration of multiple, specialised models.
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Level AI reposted this
Can AI accurately detect mental health risks before humans do? Mental health providers face a critical challenge: identifying when patients are at risk before it's too late. Humans alone cannot instantly review every patient interaction or easily notice important warning signs. One organization uses an AI-driven solution to listen closely to patient conversations, automatically identifying language signaling suicidal thoughts. When AI detects these critical moments, it alerts caregivers, enabling actions that may save someone's life. Integrating artificial intelligence into mental health workflows can create quicker, smarter, and more dependable crisis responses compared to manual methods. With Level AI's help, mental health professionals can concentrate their time and efforts precisely where they are needed most. We want your opinion: Do you think AI can effectively assist in mental health crises?
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“AI is everyday luxury.” ✨ For Notions' Emma Auscher, luxury in CX isn’t about extravagance — it’s about simplicity, speed, and giving people their time back. In this AICX Innovators episode, she reveals how Notion’s global CX team is redefining what great service feels like: 🌍 Serving every user equally 🤝 Balancing AI efficiency with human empathy 💡 Moving from reactive to proactive CX Because the best experiences don’t feel like “using AI.” They just feel… effortless. Read the blog here: https://lnkd.in/dcrpjNnf OR Listen to the podcast: https://lnkd.in/dZuzMcRD #HumanPlusAI #AICXInnovators #CustomerExperience #OneAI
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Most contact centers are still juggling point tools — one for QA, another for VoC, another for coaching. The result? Disconnected insights and delayed action. Level AI brings it all together. A single AI brain that listens, learns, and acts across your entire CX journey — from detecting customer sentiment to scoring every interaction, guiding agents in real time, and feeding those insights back into your automation loop. It’s not just AI for automation. It’s AI for understanding, quality, and continuous improvement — so every conversation becomes a chance to deliver a better experience. #OneAI #HumanPlusAI #CXInnovation #EndToEndExperience
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Why settle for 1% QA visibility when you can review 100% of interactions in real time? With Level AI’s AutoQA + iCSAT, every call is scored, every insight is surfaced — automatically. Smarter audits. Faster coaching. Better CX. #AutoQA #ContactCenterQuality #OneAI
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Enterprise customers want one integrated platform handling CRM, interactions, and AI, not three separate systems, says Paul Jarman, Founder and ex-CEO at NiCE The companies best positioned to deliver this are CRMs that have the market cap and megaphone for acquisitions, but building omnichannel voice infrastructure from scratch requires deploying thousands of developers for 3-4 years. Most CRMs don't have the stomach for that level of investment when they can simply acquire the capabilities instead. Expect consolidation through M&As, not innovation. Full episode: https://lnkd.in/g5qzFrF5 #CustomerExperience #AIStrategy #ProductManagement #TechLeadership #FutureOfAI #DigitalTransformation #CXLeadership #ServiceStrategy #GenerativeAI #TechRO
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Level AI reposted this
What an exciting event, meeting some of the tranformative business and tech leaders in the #cx space and learn first hand on how they wade through the challenges and create more opportunities!!! Not a tiring and vendor pitch heavy #tradeshow, not a #conference even where everyone speaks at you, it is truly a meeting with the like minded to learn from one another!!! It was one of my greatest learning opportunities to listen to everything from use cases, adoption to apprehensions in #genai #agenticai #cx from these great leaders thru moderating a large and engaging #knowledgebrodge on this topic! Thank you Dr. Shireesh Mishra Tanya Ianozzi Jesse Martinez Vanessa Hardy-Bowen and many other leaders who shared their wisdom and made the session truly valuable! And, thanks Ana T. for all the insightful discussions beyond #cx !! Thanks Consero #conserocx Christine Johnson Keely McGowan for such a wonderful, cozy space to discuss all things #cx. And, for giving an opportunity to represent the exciting #agentic #genai #cx platform we are passionatly building here at Level AI And , always a great opportunity to meet with my amazing coworkers Gregory Links Azemina (Mina) Lucevic you guys 🤘 #conserocx #levelai #ccaas #cx #cctr #agenticai #genai
#ConseroCX: Spotlighting our final KnowledgeBridge session, "Journey to GenAI and Agentic AI: Moving the Needle in Customer Experience"— Moderated by Gayathri Krishnamurthy of Level AI.
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Don’t miss Level AI’s Gayathri Krishnamurthy at the Consero Forum, unpacking how GenAI + Agentic AI are transforming customer experience. From autonomous AI co-pilots to human-AI synergy in live conversations — this is where CX evolves. #GenAI #AgenticAI #HumanPlusAI #CXRevolution
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