Uniphore

Uniphore had an incredible evening of discussion and collaboration at our Los Angeles Executive Dinner. We brought together leaders from Healthcare, Tech, Insurance, and more to discuss the future of Business AI.   We talked about how the simplicity of consumer AI has set a high bar, but for business, we need much more: scalability and security. That's why our focus is on providing a platform that allows business users to effortlessly harness AI, tapping into enterprise knowledge that is grounded in a business's own proprietary data.   The dinner conversation revealed clear, cross-industry needs that our Business AI Cloud is built to address. - Healthcare Leaders need intelligent automation across workflows — from streamlining prior authorizations with intelligent agents to ensuring every patient interaction is grounded in the latest, internal clinical knowledge. Uniphore customers like AmeriHealth Caritas are providing personalized care, reducing AHT by 60 seconds and reducing agent training time by 20% with Uniphore Customer Service AI. - Tech Executives require a sovereign, secure platform to manage vast, complex datasets, ensuring contextualized, enriched, and governed knowledge is available for building enterprise-tuned SLMs (Small Language Models) for internal productivity and customer service.  - Insurance Innovators are focused on a composable solution that integrates with their existing risk and policy systems, leveraging the warehouse-native fabric to deploy secure agents that accelerate claims processing and personalized policy generation. Uniphore Customer Service AI helps insurance teams get 50-70% faster claims processing, with a 99%+ accuracy in document handling. Our platform spans all the critical layers of AI — data, knowledge, models, and agents — to deliver an AI solution that is unmatched in openness, trust, and scalability.   Thank you to everyone who joined us in Los Angeles!  #BusinessAI

Businesses are drowning in disconnected tools — dozens of apps, none speaking the same language. The Model Context Protocol (MCP) promises to fix that by giving AI a universal way to connect across systems. But as Uniphore CEO and Co-founder Umesh Sachdev points out, the real breakthrough isn’t just in connectivity — it’s composability. “Without a standard for these interactions, developers are left building custom integrations, leading to inefficiencies, vendor lock-in and barriers to scaling." With composability, "instead of rigid, custom-built integrations, businesses can mix and match AI models, tools and agents." With composability, MCP isn’t just middleware. It’s the foundation for modular, governed AI workflows — where enterprises can mix, match and manage their AI tools with precision, providing them the flexibility to adapt and grow their AI strategy. Full story: https://bit.ly/3J57Dov

The Uniphore team is in Miami at the #CXBFSI Exchange. At CX BFSI, meet our team to learn how Uniphore Marketing AI and Customer Service AI help leading financial institutions transform the customer lifecycle, from acquiring new customers to creating exceptional customer experiences, built on the Uniphore Business AI Cloud. Join our Think Tank session to discover how leading BFSI organizations can: - Boost product adoption by 35% in retail banking with AI-driven segmentation and personalized campaigns that reach customers at the right moment. - Resolve issues 45% faster and reduce staffing needs by 25% with AI-powered virtual assistants. - Accelerate claims processing by 50–70% and drive a 20+ point NPS increase by bringing empathy, context, and personalization to every customer interaction. - Increase lead conversions by 3.5× and cut acquisition costs by 27% through AI-led segmentation and real-time engagement that turn interest into action. Meet us in Miami to explore how Uniphore Business AI is redefining the customer lifecycle for #BFSI leaders: https://lnkd.in/dG_4hmbf

John Chambers’ ability to anticipate change and act with conviction continues to set the standard for visionary leadership. In his recent The Wall Street Journal interview with Marc Vartabedian, he shared a clear view of today’s venture landscape, one shaped by both disruption and opportunity. At Uniphore, we share John’s perspective that AI is the defining technology of our time, driving transformation across industries and fundamentally reshaping how businesses operate and succeed. Business AI sits at the top of the sphere of this transformative impact, shaping how we work, how societies function, how economies grow, and how businesses are built. To win in Business AI, it’s not just about predicting the future; it’s about having the conviction to move toward it with purpose. #BusinessAI https://shorturl.at/nDARz

The Uniphore team is in Chicago at the Snowflake World Tour — come by our booth to learn how Uniphore Business AI Cloud and Snowflake work together through composable architecture to eliminate data silos, so businesses can activate data and AI and launch audience segments faster.   With Uniphore's composable architecture, brands like Autodesk and Atlassian are already seeing impact with Uniphore Marketing AI — including a 65% decrease in audience creation time and 71% higher conversion — powered by governed, zero-copy activation and composable architecture.   You’ll meet: Ricardo Flores Janelle Nash Judie Beshansky Amy Touchstone Devin E. Brodie Camille Mendoza We can’t wait to see you! #SnowflakeWorldTour

I had a great conversation with Avanish Sahai on The Platform Journey pod about building AI platforms that scale. We covered Uniphore’s journey from early AI applications to becoming a full-stack Business AI and Data platform. A key turning point: when major customers demanded openness to build their own AI agents, it forced us to rethink everything from architecture to go-to-market.  We talked about what makes a true platform, why ecosystem strategy is non-negotiable, and how we measure adoption to ensure our customers’ success. Grateful to share lessons from the journey. Worth a listen for anyone navigating platform transformation. Avianish, you are a pro! asmbly.link/8vxejSX #BusinessAI

The Uniphore team is in Atlanta at the Databricks Data + AI World Tour — stop by our booth to learn how Uniphore Marketing AI and Databricks partner to help brands like HP and Skechers launch faster campaigns and automate AI-driven workflows with composable architecture, powered by our Business AI Cloud.   In HP's case, that meant going from standing up a new campaign in 2 weeks to just a couple of hours — and processing 400 million records in seconds.   Meet our experts at the booth to learn more: Leonard Boyd Ricardo Flores Janelle Nash Devin E. Brodie Joey Castillo We can’t wait to see you there!

The Uniphore team is heading to Atlanta for the Databricks Data + AI World Tour — and we can’t wait to meet you there. Together with Databricks, Uniphore Marketing AI helps brands like Skechers and HP drive real business outcomes, powered by our Business AI Cloud. - Query 400 million records in seconds - Gain 65% increase in conversions - Gain 324% increase in click-through rates Stop by our booth in the exhibit hall to see how our hybrid-composable data fabric powers AI-driven customer experiences with instant, secure, zero-copy access to data — wherever it lives. Meet us in Atlanta at the Databricks Data + AI World Tour.

Last week in New York at the Capital Grille, Uniphore gathered an incredible group of business leaders for an exclusive dinner to discuss how to turn business data into business outcomes. The conversation centered on how businesses can move beyond AI hype to deliver measurable business impact — from: • Accelerating enterprise readiness for AI with zero-copy architectures • Leveraging domain-specific SLMs grounded in each business’ unique reality • Orchestrating agentic business processes at scale A big thank you those who joined the conversation. Discover how Uniphore helps leading brands: • Become AI-ready with zero-copy architecture that preserves data sovereignty by querying and preparing data where it resides • Build and fine-tune their own SLMs while also offering tools for model orchestration, fine-tuning, and governance • Use pre-built and enterprise-grade AI agents for fast adoption as well as a flexible agent-building framework for IT-driven customization Visit us here to learn more: https://bit.ly/426kHjO

This week, Uniphore joined the Leaders in AI Summit hosted by the Institute for AI Transformation in New York City to discuss how businesses can turn data into outcomes.   Two themes shaped the conversation:   The persistence of data silos — across both sources and formats. The need for stronger data governance and compliance in AI adoption.   Uniphore’s Business AI Cloud was designed with these challenges in mind. It provides a sovereign foundation for Business AI: - Zero-copy architecture means data stays where it is, ensuring compliance with regulatory, privacy, compliance and internal governance. - The Knowledge layer transforms structured and unstructured data into enterprise-grade knowledge through optimized RAG pipelines, knowledge graphs, and entity extraction. - SLMs deliver more accurate, contextual, and personalized answers while keeping costs low. To ensure they remain consistent and avoid drift, continuous fine-tuning is required. With techniques like RAFT, Uniphore enables this in a cost-effective way, helping enterprises maintain high performance without breaking the bank.   With sovereignty at the center, businesses can adopt AI confidently.   Learn more about Uniphore's Business AI Cloud here: https://lnkd.in/ekW-rKS9