AWS for Telecom

Generative AI for telecom

With enterprise-grade security and privacy, a choice of leading foundation models, a data-first approach, and the most performant, low-cost infrastructure, Telcos trust AWS to deliver everything they need to accelerate generative AI powered innovation.

Unlock the potential of generative AI in telecom

Explore how generative AI transforms telecom, boosting efficiency across network operations, sales, engineering, and marketing. See how AWS can drive innovation, enhance productivity, and create personalized customer experiences.

Unlocking telecom’s potential with generative AI

Accelerating generative AI innovation with telecom specific large language models

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Developing generative AI large language models for the telecom sector

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Taking a long-term innovation outlook on generative AI

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Scaling generative AI for telecom operators through collaboration

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Resources

Generative AI in Telecom: Part 1

Discover how generative AI is evolving the telecom inudstry in part 1 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation. Download guide

Generative AI in Telecom: Part 2

Discover how generative AI is evolving the telecom industry in part 2 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation. Download guide

Realizing the potential of generative AI for Telcos

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This eBook highlights our collaborative solutions, showcasing the versatility of combining Anthropic's FMs with AWS capabilities to unlock the value of generative AI at telcos. Download the whitepaper

Unlocking value with foundation models

This eBook highlights our collaborative solutions, showcasing the versatility of combining Anthropic's FMs with AWS capabilities to unlock the value of generative AI at telcos. Download the eBook

Customer testimonials

How Cox Communications improved complex resolution issues for their customers using Amazon Bedrock

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Liberty Latin America drive better customer insight and experience using generative AI.

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Deutsche Telekom enhance customer service with AWS generative AI

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How Salesforce and AWS can help telcos drive down costs and enhance their operations with generative AI.

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Where generative AI can add value to Telcos

Elevating customer experience

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Transforming contact centers by reducing call average handle times and increasing first call resolution ratesImprove agent productivity and satisfactionUsing conversational insights to identity business opportunity

Accelerate network deployment

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Provide coding assistance saving engineers timeAutomate testing tasks

Simplifying network operations

Real-time detection of issues including faults and SLA breachesHelp to diagnose problems and make recommendationsTake action to resolve network issues

Improve business operations

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Rapidly analyze disparate applications and data sources to automatically discover and remediate revenue leakages

Generate sales content

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Help sales teams to automate manual work to seize opportunities faster

Resources

Watch and read our telecom specific webinar, reports and blogs looking at the potential of generative AI for telcos.

Generative AI in the telco industry: Three waves of adoption

Anticipated growth is in adoption of generative AI is substantial. In fact, our own survey of telco leaders, facilitated with Altman Solon, found that adoption of generative AI use cases will grow from the current 19% adoption to 48% within the next two years. Read here

How generative AI will transform the telco industry – and where it won't

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Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS discusses generative AI’s potential for telcos. Read here

A pragmatic approach to generative AI

Early engagements with telecoms and AWS Partners have demonstrated how generative AI can reduce revenue leakage and customer churn, improve cross-selling attach rates, decrease customer support resolution times, and streamline network operations while reducing troubleshooting time. Read the whitepaper

Generative AI for Telcos: taking customer experience and productivity to the next level

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In this blog post Chris Featherston, Data and AI/ML telecom lead, AWS discusses generative AI - the top new technology that CEOs believe will significantly impact their industry over the next three years Read here

Unlocking the potential of generative AI for telcos and CSPs

AWS experts and Michael Carroll, Editor of Mobile World Live discuss unlocking generative AI for telcos in this webinar. Watch here

Generative AI for Telecom

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In this blog post Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS, discusses how generative AI now and in the future will impact telcos. Read here