Front users

Hi, is it possible to have Claude read all of Front’s transcripts and extract insights? Grain (our call recording software) has an MCP integration https://grain.com/release-note/06-18-2025 that is wildly helpful for marketing teams to understand patterns.  One use case is, “What are people reaching out most about in the last 30 days in Front. Extract exact quotes and replies that our team said. Then group by themes”. We’ll then set up webinars for these topics. There’s just so much raw data in Front that it’s hard to make sense of it manually for marketers, so an integration would really help! 

Hi I’ve been struggling to have our contact list up to date and it would really help me to have the ability to mass delete auto-created contacts. Perhaps you can integrate this feature or at least allow front support to have an internal way to achieve this.

Is there a way to print preview documents when printing in Front? Every time I try to print a document it shows “This app doesn’t support print preview”. 

How do I unassign multiple emails in one go.  In the old site I would use CTRL & SELECT the relevant emails, then click UNASSIGN.  However this option is no longer displayed.Emails 1 and 3 selected, but there is no option to unassign.  Is this something I need to add in the settings? 

So far I see only one discussion on desktop vs browser, so I am here to ask if there is a resource to give a full comparison on the differences between the two. I notice the training course deals with the web browser and I am curious how the behavior differs when creating tags. in the browser there are toggles to show in conversation and allow all inboxes. alternatively the desktop only gives an option to specify teammates that can use the tags. allowing all does not seem to be achievable efficiently. so where can i read on the distinction between applications? 

Hi everyone,We recently rolled out Front to manage our customer support inbox, and it’s been great for collaboration — especially with assignments and shared drafts. However, one thing we’re still figuring out is how to balance teamwide visibility with clear accountability.For example, if multiple teammates jump into a thread to help, sometimes the “owner” of the conversation gets blurred. On the other hand, if we stick strictly to assignments, we lose some of the fluid teamwork that makes Front powerful.I’m curious: How do you structure ownership rules for conversations? Do you let teammates “jump in” freely, or do you enforce strict ownership until a conversation is resolved? Are there any workflows (tags, rules, or analytics dashboards) you’ve set up in Front to help track individual accountability while still encouraging collaboration? Would love to hear how other teams have struck this balance!—Do you want me to also draft a reply post that you can use to comment on someone el

Hey all, Patrick from Front’s Support team here! I wanted to share a video demonstrating a workflow that our support team leverages to optimize and semi-automate customer interactions using some of our Front AI features:Topics: Automatically detect and label the topic of the customer inquiry, ensuring that each message is categorized and prioritized accurately. Copilot suggested replies: Suggests a complete reply that not only provides the full answer but also includes links to relevant help documentation, making responses both thorough and resourceful. AI Compose: Adjusts the tone of the email to match the desired style, ensuring a more personalized and empathetic interaction.This AI-powered workflow significantly reduces the time our support team spends on answering common questions, allowing us to dedicate more time to complex inquiries. The best part is customers get faster responses from us all around, leading to higher CSAT. Check it out: Let me know if you have questions or want

Hi, I am new to front and wanted to learn from others that have a small group of 2-5 sales reps and how they are currently using front and what type of automations are helpful to ensure a smooth customer experience while ensuring the app is being used proficiently?

Hi, I am setting up a new support portal, and started an Enterprise Trial so that we would have access to application requests so that we can hit our custom API. After setting up an app request, testing it successfully (“Test Successful”), and the status is “Ready,” it is NOT surfacing when selecting the “Select app request” action in a new macro/rule workflow. See the screenshots below.This is the app request, showing “Ready” status: And when creating a new macro, it keeps telling me to setup a new application request, because it cannot find the ones I have created:Is there something wrong with my account setup? Why can’t I use the app requests in rules/macros?