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How do I disable Customer Hub? It is a bit intrusive on my Shopify store and is injecting some metrics and fields in my orders that I don’t like.

Hello Klaviyo Community,I've been using Klaviyo for some time now, and I truly appreciate the powerful tools it offers for managing customer journeys and email campaigns. As the platform continues to grow, I wanted to share a suggestion that might enhance the user experience for those of us using more expansive display setups.Specifically, I’ve noticed that when working on an ultrawide gaming monitor, the Klaviyo dashboard doesn’t fully take advantage of the additional screen real estate. Panels often remain fixed in width, and content stretches awkwardly across the display. A more flexible layout system—perhaps with adjustable widgets or multi-column views—could significantly improve usability for users with larger screens.A few discussion starters: Would customizable layouts help you organize analytics or campaigns more efficiently? Could modular panel sizing improve team-specific workflows? Should Klaviyo explore adaptive UI settings based on screen resolution? Thanks again to t

Can someone please help me to set the presentment title for abandoned checkout flow dynamic product title?

Hello, We have another Shopify account which would like to link with Klaviyo, however it failed.And when we login and tried to sync data with Shopify, I get this error: “Something went wrong. Try resubmitting or refreshing the page.” I have tried again for several times today. I’ve refreshed the page, logged out and back into my Klaviyo account, and cannot figure out how to get past this. Any ideas? Thanks so much! Best,teachateau 

I’m receiving a 500 `A server error occurred` when trying to create a simple flow with an A/B test on an email.Here’s the response { "errors": [ { "id": "2e63cd65-34e9-4885-8301-7865b80b9990", "status": 500, "code": "error", "title": "A server error occurred.", "detail": "A server error occurred.", "source": { "pointer": "/data/" } } ]} I obtained my input by creating a flow using the UI editor (to ensure the metrics and templates exist).I used this as starting point to form the data as per the https://developers.klaviyo.com/en/reference/create_flow API spec.It should be noted that whilst some of the properties (e.g. cc_email) say they must be a string, the definition of the existing flow has this property as null.Here’s full API request to the create flows API. { "data": { "type": "flow", "attributes": { "name": "My test flow", "definition": { "triggers": [ { "type": "metric", "id"

I am trying to setup a free download where people sign up using a Klaviyo form to subscribe to a specific email list/segment. The thing that makes it more complicated is that it there is a radio box option to choose from one of two free downloads on the sign up form, and depending on which option they choose, they will be sent a specific email with the download link. I have set up the form and created the custom properties for the radio box options and I was planning on creating two segments which people will be assigned to depending on their choice, but the custom properties isn’t showing in the ‘Properties about someone’ list to do this. If anyone could offer advice on the best way of setting the subscriber segments up to then setup the flow or another easier way that I am able to set all of this up it would be greatly appreciated as I have been going around in circles with this for the past three weeks and not getting anywhere. Thanks in advance!

there no transparency bar in klaviyo anymore.how can i delaete background colour ovarlay?I tried otu coulers, dont like them and just simply wnat it back to how it was before. How can I simply delete the background colour again?   

Hi - we have accidentally deleted a string of emails in a flow after clicking the wrong ‘delete path’ button.Surely there is a way to restore archived/deleted emails built in?It’s an easy mistake to make and I’m surprised if you have to ‘contact a support agent’ to recover something that’s so easily accidentally deleted. Regardless, please let me know if there is a way. Thanks in advance

Hello crew, we just started using the Back In Stock Notification Feature from Klaviyo in Shopify.We saw that the price is shown in the email the customer gets. Is this price the actual price the customer saw when clicking on the Nofiy Me Button or is this price just the “standard” price from the shop. Our prices change from Market to Market and therefore it would be a negative experience if the customer would see a different price in the Back in Stock Email then on the actual product page when they want to buy the product.  

I hope you're doing well.I’m reaching out to kindly request a refund for the recent charge on my Shopify store 0h17u4-t0.myshopify.com. I’ve decided to stop using the app/service and would appreciate it if you could review the charge and let me know if a refund is possible.I understand your terms, but I haven’t actively used the service and canceled it shortly after the billing period started.Please let me know if there’s anything you need from me to proceed with the refund.Thank you in advance for your support!Best regards,Roy van Iersel

Hello,My signup popup is minimized when someone accesses my Shopify home page. Please advise.Thank you.MaryAnn Diorio

Hello, I send newsletters to BtoB and when I do it I receive a lot of automatic mails (out of office, mail no longer use ...)  even tho I set up a no reply mail for when people answer. How can I make automatic mails going to my noreply  mail and not my direct mail ?Thank you in advance !Best 

I would like to invite new and existing customers to sign in/create an account and encourage them to use the Klaviyo Customer Hub. Is there a link I can email to my customers to sign up?

I’d love to have a “Dark Mode” option when I log in to my account. Anyone else feel the same?

I changed my plan, and Klaviyo charged $20 and sent an invoice, but they still suspended my account. They said it would automatically recover, but it didn’t. I’m really frustrated. What can I do?

I am triggering an event "custom_checkout_started" in klaviyo when any user tries to purchase an item in my website. The event contains a property cart_id which is id of cart being processed. Also in the event i pass profile property "cart_ids" which is array of cart id which the user has discarded. If user completes the payment, the user profile will be updated in klaviyo where the cart id will be removed from cart_ids array. And in the flow i want to add a condition in filter to send the email only if payment is not completed(i.e if the cart_id in event is present in cart_ids property of profile). How do i check that condition? just came to know that we cannot the use the event property dynamically. ex. event.properties.cart_id or something like that. is in cart_idsalternately i tried another approach, i created a list and whenever user starts checkout i trigger profile create api and subscription api which adds the user to the created list. i passed property “payment_status” as pend

I am migrating our database and I’ve got multiple csv files prepared of different lists e.g. they have visited our bar, and they have purchased 2 different products from our online store. For this example they would feature on 3 lists, one for each product and one for the bar - if I have a custom property column in the two product csv’s which are both titled ‘Product Purchase’ but each has a different value under it in the different csv’s will both of the values be added to that customers one profile? Or will one overwrite the other because the title of the customer property is the same? I don’t want to add it as a ‘list’ because the data isn’t within one csv, and I don’t know how to compile the data into one csv in the particular format Klaviyo needs it {“x”, “y”] without it being manual and we’ve got thousands of orders we need to port over.  I hope that makes sense!

I recently downgraded to a free plan, as I don't send many emails and currently only have 22 subscribers. I had read that my flows would then be paused, but that I would just have to put them Live again myself. But I can't do that? The box is just greyed out and I can't do anything.Is it really right that you have to pay to keep your flows running?

Hi,I accidentally switched my Klaviyo account to a test account. I want to revert it back to a regular (live) account, but I cannot contact support because I’m on the free plan.Can someone from Klaviyo please help me fix this? My account email: iletisim@urlaatelier.com Thanks.

Hello,We are setting up an order confirmation for our customers through Klaviyo for our Big Commerce store. We are unable to figure out how to include variants in the order confirmation. For example, we need to include size, color or any other applicable variants to the order confirmation. How do we do that?Thanks,Cottage & Bungalow Team

Hey Everyone, I have a weird bug. So my Klaviyo form is working like wonder on the webflow.io domain but for some reason it’s not working properly on my custom domain.I’m using Shopyflow as my API to connect Shopify to Webflow BUT I only setup klaviyo in my Webflow code snippet. So it shouldn’t interact. Weird. On my custom domain, it’s loading for age and nothing is happening :/Here are the screen : Any help would be greatly appreciated ! 

Hi everyone, sorry i’m completely lost… How do I convert a profile from a Zapier app (systeme.io) directly into an email list to trigger an email flow without the lead needing to provide email confirmation?Even if I uncheck the double opt-in on the specific list, it remains permanently enabled. I've been using it for several days and I'm wasting my time. I need your help please. Thanks a lot for your time

I duplicated a product in Shopify (new SKU) and want to move reviews from the original product. I can't group them because it groups unrelated SKUs. Is there a way to reassign reviews manually or another workaround? 

As a small business, all I want to do at the moment is create a live link to tell Meta who my customers are. There would be around 3,000 customers at the moment, increasing 200 or so monthly. I want to ask is this possible on the free version?I did start using Klaviyo for emails a while back, but the cost does not work for me and the lack of support was incredibly frustrating and drove me away so have been using Shopify emails instead. Thanks. 

Hi there,I have a question regarding the Browse Abandonment flow in Klaviyo. Currently, I have a flow with three emails set up to target users who browse products but don’t purchase.What I would like to achieve is this: if a customer places an order after receiving the first email, they should not receive the second or third emails in the flow.Could you please advise: What filters or flow conditions should I use to ensure that once a customer places an order after receiving the first email, they are automatically removed from the flow? Do I need to use any specific trigger filters, conditional splits, or tags to accomplish this? Thanks in advance for your help! Looking forward to your guidance.