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Filter Activity Logs

Updated

Your workspace Activity Log tracks changes to your people and objects. You might use this to identify who recently performed a specific event or viewed a specific page and troubleshoot issues.

 The Activity Log shows activities processed within the last 30 days.

In the Activity Log, you can track which activities people and objectsAn object is a non-person entity that you can associate with one or more people—like a company, account, or online course. have performed. This can help you ensure you’re receiving certain events, troubleshoot people across a similar activity, and more.

This is the workspace-wide activity log; you can also find activity logs for each of your customers within their profile page.

Filter activities

To find specific activities:

  1. Decide whether you want to filter by Identified or Anonymous users.
  2. Filter by Activity Type. Some examples include Failed Event, Person Deleted, Bounced Email, or Skipped Update.
  3. Decide a date range. We don’t show activities older than 30 days.

Click to view the payload of the activity. Or click the person or object to go to the profile page for more info.

Activity Log timestamps
Activity Log timestamps

Timestamp vs Processed At

The Activity Log has two types of dates: Timestamp and Processed At.

the activity log contains a timestamp and a processed at timestamp
the activity log contains a timestamp and a processed at timestamp
  • Timestamp represents the date and time listed on an event. If you don’t set a timestamp, we use the date-time when we receive the event.
  • Processed at is the date and time when we process an event. Anonymous events are not processed, and therefore do not have a “processed at” time.

If there is a significant difference between the two, it could be for one of these reasons:

  • An anonymous event was merged to a profile. Anonymous events are not processed until they’re associated with a person, so an anonymous event may be timestamped well before you identify a person and the event is associated with the person.
  • You may have manually set a timestamp on an event. This typically happens when you backdate an event, or want to log the exact date-time that an event occurred and you don’t immediately send the event to Customer.io.
  • Customer.io experienced a processing delay.
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