Address
:
[go:
up one dir
,
main page
]
Remove Scripts
Show Referer
Rotate13
Base64
Strip Meta
Strip Title
Subscribe
Sign in
Home
Archive
About
The next leap forward for Fin
Complex, nuanced customer service AI with Fin 3
Oct 17
•
Paul Adams
3
The rise of the Customer Agent
The next phase of Intercom's vision is taking shape
Oct 17
1
Fin Sunday Edition #5
A week of change in design and AI with the team behind Fin
Oct 12
A tale of two Agent Builders
What two competing solutions to the same design problem tell about the future of designing AI interfaces.
Oct 10
•
Emmet Connolly
43
9
Pioneer 2025 was all about people
Recapping our annual AI event, the launch of Fin 3, and more
Oct 10
Most Popular
View all
Intercom's 3-point framework for AI-driven design
Oct 7
•
Thom Rimmer
and
Emmet Connolly
65
5
A tale of two Agent Builders
Oct 10
•
Emmet Connolly
43
9
Marketing in an AI World
Jul 1
•
Paul Adams
4
1
Five hard truths about building AI products
Sep 26
•
Molly Mahar
5
Sunday Edition
View all
Fin Sunday Edition #5
A week of change in design and AI with the team behind Fin
Oct 12
Fin Sunday Edition #4
Reflecting on big week in AI with the team behind Fin
Oct 5
2
Fin Sunday Edition #3
Pints, Perplexity, and why splitting the G is not a thing — the weekly recap from the team behind Fin
Sep 28
3
Fin Sunday Edition #2
Our weekly recap of what got the team behind Fin talking this week
Sep 21
2
Subscribe to get the latest Fin Ideas
Subscribe
Podcasts
View all
Podcast: The State of AI in 2025
Reasoning, regulation, and rethinking scale
Sep 9
•
Emmet Connolly
1
Podcast: Be careful you don’t build a MiniDisc
Paul and Des discuss how we're embraced rapid change at Intercom.
Jun 18
•
Des Traynor
and
Paul Adams
1
This site requires JavaScript to run correctly. Please
turn on JavaScript
or unblock scripts
