RMA Form

To obtain the Noctua Direct RMA Service only need to complete the following form. A member of our support team will then report back to you shortly and inform you about the further procedure that may vary slightly depending on where you live.

Company

First Name

Last Name

Street (including house number, etc.)

Postal Code

City (, State)

Country

E-Mail

Telephone

Fax

Contact Person

Product

Purchase date (dd.mm.yyyy)

Production batch code

Photo

Invoice

Audio

Description of defect (if possible, please write in English or German)

Please don’t use this form to request mounting kits. The order forms for our mounting kits are linked here.

Should you have any issues submitting this form, please directly contact our support team by email (support@noctua.at). Please make sure to include all requested data (full name and address, product name and date of purchase, etc.) and supply the required invoice in attachment (max. 500kB).

Please note that we feel obliged to respond to every customer inquiry in an appropriate time frame. However, it may occur that your mail server or email provider refuses our reply or accidentally moves it to the spam folder. We use a ticketing system that sends a confirmation receipt when we receive your inquiry. In case you don’t get a receipt within 15 minutes after sending your inquiry or if you don’t get a reply from our support team after 7 working days, please check your spam folders or contact us using a different mail account.