Teli et al., 2018 - Google Patents
Automobile Dealer Quality Cost: A ReviewTeli et al., 2018
View PDF- Document ID
- 6592276085042691349
- Author
- Teli S
- Murumkar A
- Publication year
- Publication venue
- National Conference on Recent Trends in Engineering & Technology (NCRTET-18)
External Links
Snippet
In automobile industry, dealerships play an important role in the initial and on-going relationship between the purchaser and vehicle manufacturer. Service quality provided by dealers is essential for profit and reputation of automobile manufacturers. For example …
- 238000000034 method 0 description 24
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