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Teli et al., 2018 - Google Patents

Automobile Dealer Quality Cost: A Review

Teli et al., 2018

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Document ID
6592276085042691349
Author
Teli S
Murumkar A
Publication year
Publication venue
National Conference on Recent Trends in Engineering & Technology (NCRTET-18)

External Links

Snippet

In automobile industry, dealerships play an important role in the initial and on-going relationship between the purchaser and vehicle manufacturer. Service quality provided by dealers is essential for profit and reputation of automobile manufacturers. For example …
Continue reading at fms-kursk.ru (PDF) (other versions)

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