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Walsh, 1987 - Google Patents

The strategic management of quality: a conceptual synthesis

Walsh, 1987

Document ID
9946204816373511414
Author
Walsh M
Publication year
Publication venue
International Journal of Quality & Reliability Management

External Links

Snippet

Various conceptual models are brought together to provide a comprehensive approach for the strategic management of quality at the business level. A synopsis of these models is given, and these are related to each other. Using strategic planning models, implications are …
Continue reading at www.emerald.com (other versions)

Classifications

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