Antony, 2004 - Google Patents
Six Sigma in the UK service organisations: results from a pilot surveyAntony, 2004
View PDF- Document ID
- 10567384298163927722
- Author
- Antony J
- Publication year
- Publication venue
- Managerial auditing journal
External Links
Snippet
Six Sigma is now increasingly applied to a variety of processes ranging from manufacturing to service and variegated transactional processes. Six Sigma has been proved to be a rigorous pursuit of the reduction of process variation and defect rate in all critical business …
- 238000003324 Six Sigma (6σ) 0 title abstract description 48
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