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Antony, 2004 - Google Patents

Six Sigma in the UK service organisations: results from a pilot survey

Antony, 2004

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Document ID
10567384298163927722
Author
Antony J
Publication year
Publication venue
Managerial auditing journal

External Links

Snippet

Six Sigma is now increasingly applied to a variety of processes ranging from manufacturing to service and variegated transactional processes. Six Sigma has been proved to be a rigorous pursuit of the reduction of process variation and defect rate in all critical business …
Continue reading at www.researchgate.net (PDF) (other versions)

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