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Campbell et al., 2017 - Google Patents

Struggling to get it right: Performance measurement challenges and strategies for addressing them among funders of human services

Campbell et al., 2017

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Document ID
12073892952993466407
Author
Campbell D
Lambright K
Publication year
Publication venue
Nonprofit Management and Leadership

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Snippet

This article examines the challenges public and nonprofit human service funders face in the performance measurement process and the strategies they use to address these challenges. We use survey and interview data to compare funders' experiences across a …
Continue reading at orb.binghamton.edu (PDF) (other versions)

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