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Iijima et al., 2015 - Google Patents

High customer service quality in the beauty service design

Iijima et al., 2015

Document ID
12402993446711201626
Author
Iijima M
Azuma K
Publication year
Publication venue
International Journal of Services Technology and Management

External Links

Snippet

Most of the Japanese cosmetics market is operated according to the'small profits and quick returns' type of system. Customer service is often unsatisfactory. The cosmetics shop studied in this case offered high-quality products and services to regional and return customers. In …
Continue reading at www.inderscienceonline.com (other versions)

Classifications

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