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Chan et al., 2021 - Google Patents

Service design and citizen satisfaction with e‐government services: a multidimensional perspective

Chan et al., 2021

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Document ID
13325876674252339750
Author
Chan F
Thong J
Brown S
Venkatesh V
Publication year
Publication venue
Public Administration Review

External Links

Snippet

This research examines the relationship between service design and citizen satisfaction with e‐government services. Based on a multidimensional conceptualization of service, we define three key service perceptions, each comprising different design characteristics, that …
Continue reading at onlinelibrary.wiley.com (PDF) (other versions)

Classifications

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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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    • G06Q30/00—Commerce, e.g. shopping or e-commerce
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