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Supanun et al., 2019 - Google Patents

How service quality, guest trust and guest satisfaction affect a five-star hotel's reputation in Thailand

Supanun et al., 2019

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Document ID
14761697069959228138
Author
Supanun K
Sornsaruht A
Publication year
Publication venue
African Journal of Hospitality, Tourism and Leisure

External Links

Snippet

Thailand has climbed in the global tourism ranking to the 10th spot, and is now expected to greet up to 40 million foreign guests in 2019. Given this significance, the authors undertook a study to investigate the opinions of 542 five-star rated hotel guests across six provinces …
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