[go: up one dir, main page]

Ilag et al., 2022 - Google Patents

Troubleshoot Microsoft Teams Phone System (Calling Plan and Direct Routing) Issues

Ilag et al., 2022

Document ID
2900979569677838114
Author
Ilag B
Sabale A
Publication year
Publication venue
Troubleshooting Microsoft Teams: Enlisting the Right Approach and Tools in Teams for Mapping and Troubleshooting Issues

External Links

Snippet

As a Teams admin, you must configure and troubleshoot Microsoft Teams Phone System problems. After completing this chapter, you will be able to deploy, configure, and maintain Teams Phone System. You will also be able to troubleshoot Teams Direct Routing and call …
Continue reading at link.springer.com (other versions)

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements or protocols for real-time communications
    • H04L65/10—Signalling, control or architecture
    • H04L65/1013—Network architectures, gateways, control or user entities
    • H04L65/1046—Call controllers; Call servers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements or protocols for real-time communications
    • H04L65/10—Signalling, control or architecture
    • H04L65/1003—Signalling or session protocols
    • H04L65/1006—SIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
    • H04M3/4234—Remote access to features of PBX or home telephone systems-teleworking in a PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42144—Administration or customisation of services by service provider
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements or protocols for real-time communications
    • H04L65/10—Signalling, control or architecture
    • H04L65/1066—Session control
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Interconnection arrangements between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements or protocols for real-time communications
    • H04L65/40—Services or applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Interconnection arrangements between switching centres
    • H04M7/12—Interconnection arrangements between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step, decimal and non-decimal, circuit-switched and packet-switched, i.e. gateway arrangements
    • H04M7/1205—Interconnection arrangements between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step, decimal and non-decimal, circuit-switched and packet-switched, i.e. gateway arrangements where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L29/00—Arrangements, apparatus, circuits or systems, not covered by a single one of groups H04L1/00 - H04L27/00 contains provisionally no documents
    • H04L29/02—Communication control; Communication processing contains provisionally no documents
    • H04L29/06—Communication control; Communication processing contains provisionally no documents characterised by a protocol
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network-specific arrangements or communication protocols supporting networked applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/35—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place virtual private networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers; Analogous equipment at exchanges
    • H04M1/253—Telephone sets using digital voice transmission
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATIONS NETWORKS

Similar Documents

Publication Publication Date Title
RU2499359C2 (en) Client controlled dynamic call forwarding
US8346932B1 (en) System for providing integrated voice and data services
US8027335B2 (en) Multimedia access device and system employing the same
US20040199580A1 (en) Method and apparatus for dynamic audio and Web conference scheduling, bridging, synchronization, and management
US9955017B1 (en) Simulated communication
US9154317B2 (en) Method and apparatus for providing bridgeless conferencing services
US10412220B2 (en) Graphical user interface and method for testing and visually representing telephony state
US11909910B2 (en) Routing an inbound call to a virtual meeting
EP3357211B1 (en) Data communications
US8416766B2 (en) Method for implementing distributed voice functions into software applications
US11909789B1 (en) Conference management
US8374106B2 (en) Method and apparatus for group calling in an IP-based communication system
Rosas et al. Videoconference system based on WebRTC with access to the PSTN
Ilag et al. Troubleshooting Microsoft Teams
US10937002B2 (en) Systems and methods for accessing conference calls
Ilag et al. Troubleshoot Microsoft Teams Phone System (Calling Plan and Direct Routing) Issues
US10637992B2 (en) Method and apparatus for group calling in an IP-based communication system
US20230353608A1 (en) Connecting enhanced conference rooms with persistent hybrid virtual collaborative workspaces
US20150029900A1 (en) Method and Apparatus for Providing Bridgeless Conferencing Services
US12348476B2 (en) Message generation based on multichannel context
US12328646B2 (en) Integrated push-to-talk communication
US20250139543A1 (en) Action item generation based on multichannel context
US12401748B1 (en) Call flow modification based on un-anchored agent input
US20240037156A1 (en) Integrating multiple shared documents
Ilag et al. Microsoft Teams Phone (Voice) Configuration and Management