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Bartolini et al., 2013 - Google Patents

Synthetic incident generation in the reenactment of IT support organization behavior

Bartolini et al., 2013

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Document ID
3196676844987437388
Author
Bartolini C
Stefanelli C
Tortonesi M
Publication year
Publication venue
2013 IFIP/IEEE International Symposium on Integrated Network Management (IM 2013)

External Links

Snippet

In IT service management, IT support organizations are the entities in charge of restoring normal service operation after a disruption. Building accurate models of IT support organizations is useful for several purposes, such as optimal workforce allocation and what …
Continue reading at opendl.ifip-tc6.org (PDF) (other versions)

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