CN104333815A - Television shopping method, terminal and system - Google Patents
Television shopping method, terminal and system Download PDFInfo
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- CN104333815A CN104333815A CN201410586640.5A CN201410586640A CN104333815A CN 104333815 A CN104333815 A CN 104333815A CN 201410586640 A CN201410586640 A CN 201410586640A CN 104333815 A CN104333815 A CN 104333815A
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- 238000000034 method Methods 0.000 title claims abstract description 65
- 238000003825 pressing Methods 0.000 claims description 9
- 230000008569 process Effects 0.000 description 29
- 230000006870 function Effects 0.000 description 14
- 238000003032 molecular docking Methods 0.000 description 7
- 230000000694 effects Effects 0.000 description 6
- 238000005516 engineering process Methods 0.000 description 5
- 238000004891 communication Methods 0.000 description 4
- 238000010586 diagram Methods 0.000 description 4
- 230000005540 biological transmission Effects 0.000 description 3
- 239000013065 commercial product Substances 0.000 description 3
- 230000004044 response Effects 0.000 description 3
- 230000008878 coupling Effects 0.000 description 2
- 238000010168 coupling process Methods 0.000 description 2
- 238000005859 coupling reaction Methods 0.000 description 2
- 239000000203 mixture Substances 0.000 description 2
- VYPSYNLAJGMNEJ-UHFFFAOYSA-N Silicium dioxide Chemical compound O=[Si]=O VYPSYNLAJGMNEJ-UHFFFAOYSA-N 0.000 description 1
- 230000006399 behavior Effects 0.000 description 1
- 238000004590 computer program Methods 0.000 description 1
- 230000002950 deficient Effects 0.000 description 1
- 230000006866 deterioration Effects 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 230000013011 mating Effects 0.000 description 1
- 230000003319 supportive effect Effects 0.000 description 1
Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/47—End-user applications
- H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
- H04N21/47815—Electronic shopping
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
- H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
- H04N21/254—Management at additional data server, e.g. shopping server, rights management server
- H04N21/2542—Management at additional data server, e.g. shopping server, rights management server for selling goods, e.g. TV shopping
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/41—Structure of client; Structure of client peripherals
- H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
- H04N21/42204—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor
- H04N21/42206—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor characterized by hardware details
- H04N21/4221—Dedicated function buttons, e.g. for the control of an EPG, subtitles, aspect ratio, picture-in-picture or teletext
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/41—Structure of client; Structure of client peripherals
- H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
- H04N21/42204—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor
- H04N21/42206—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor characterized by hardware details
- H04N21/42221—Transmission circuitry, e.g. infrared [IR] or radio frequency [RF]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/60—Network structure or processes for video distribution between server and client or between remote clients; Control signalling between clients, server and network components; Transmission of management data between server and client, e.g. sending from server to client commands for recording incoming content stream; Communication details between server and client
- H04N21/65—Transmission of management data between client and server
- H04N21/658—Transmission by the client directed to the server
- H04N21/6582—Data stored in the client, e.g. viewing habits, hardware capabilities, credit card number
Landscapes
- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Human Computer Interaction (AREA)
- Databases & Information Systems (AREA)
- Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
An embodiment of the invention provides a television shopping method which includes the steps: transmitting a voice session request to a service port, and establishing a voice session connection between the input control terminal and the service port when a shopping request of a user is received from an input control terminal; forwarding commodity purchasing information interacted by a user and a customer service through the voice session connection built between the input control terminal and the service port and commodity purchasing result information transmitted by the service port according to the commodity purchasing information; synchronously displaying the commodity purchasing information interacted by the user and the customer service through the voice session connection and the commodity purchasing result information on a display interface of a digital television terminal. Shopping efficiency can be improved, telephone bill consumption or input control terminal hardware consumption cannot be generated, and user experience can be improved.
Description
Technical field
The present invention relates to communication technical field, particularly relate to a kind of method of TV shopping, terminal and system.
Background technology
Current, the shopping way that TV shopping, shopping at network etc. are stayed indoors just slowly becomes the main flow consumption pattern of consumer.TV shopping can display of commodity information in program playing process in real time, makes user also can understand merchandise news in time when watching program, therefore compared to shopping at network, the daily life that TV shopping is close to the users more.
Traditional TV shopping scheme is generally, merchandise news and order phone are presented on screen, user dials and orders phone to understand commodity details and the order that places an order, because customer service does not know that current which commodity what take a fancy to be to user, user must illustrate title and the feature of commodity to customer service, could start detailed consulting, expend time in very much, especially, when order phone is toll telephone, the telephone charges of great number can be produced.Prior art provides a kind of shopping scheme, user can use a teleswitch directly by the page browsing commodity of screen display, and check commodity further according to the information on screen, and input personal information buys commodity, in this process, user must according to information repeatedly by remote controller directionkeys and observe picture mark position, this makes shopping process become very painstaking, especially have defective vision or become literate few people, household must accompany and could do shopping, in addition, repeatedly also can bring remote controller hardware deterioration by the behavior of the directionkeys of remote controller, prior art limits consumption user colony, and band gives user bad experience.
Summary of the invention
The embodiment of the present invention provides a kind of method of TV shopping, terminal and system, can improve shopping efficiency, not produce the input control terminal hardware consumptions such as telephone expenses consumption or remote controller, can improve Consumer's Experience.
Concrete, embodiments provide a kind of method of TV shopping, it can comprise:
When receiving the purchase request of user from input control terminal, send voice conversation request to service end and the voice conversation set up between described input control terminal with described service end be connected;
Forward described user and described customer service and be connected by the described voice conversation set up between described input control terminal with described service end the commodity purchasing object information that mutual goods purchase information and described service end send according to described goods purchase information;
On the display interface of digital TV terminal, user described in simultaneous display is connected mutual described goods purchase information and described commodity purchasing object information with described customer service by described voice conversation.
Preferably, described input control terminal is provided with a key shopping button, described purchase request is that described input control terminal detects that described user sends after pressing a described key shopping button, described when receiving the purchase request of user from input control terminal, send voice conversation request to service end and the voice conversation set up between described input control terminal with described service end be connected and comprise:
Receive the described purchase request that described input control terminal sends;
Parse the button value corresponding to described purchase request;
Perform instruction corresponding to described button value, send described voice conversation request to described service end.
Preferably, described receive the purchase request of user from input control terminal before, also comprise:
When receiving the merchandise news of described service end propelling movement, top set display shopping information on described display interface, described merchandise news carries commodity sign, and user ID and described commodity sign are carried in described voice conversation request.
The embodiment of the present invention also provides a kind of method of TV shopping, and it can comprise:
The voice conversation request that receiving digital television terminal sends;
Respond described voice conversation request, set up and be connected with the voice conversation between the input control terminal being connected to described digital TV terminal;
Forwarding user and customer service are connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end;
Commodity purchasing object information is sent to described digital TV terminal according to described goods purchase information.
Preferably, before the voice conversation request that described receiving digital television terminal sends, also comprise:
Push merchandise news to described digital TV terminal, described merchandise news carries commodity sign.
Preferably, user ID and described commodity sign are carried in described voice conversation request, after voice conversation between the input control terminal that described foundation is connected with described digital TV terminal is connected, described forwarding user and customer service also comprise before being connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end:
Obtain described user ID;
According to the user profile record whether preserving described user in described user ID searching user's information database;
Preserve described user profile record if inquire in described User Information Database, then read described user profile record and be supplied to described customer service reference;
Do not preserve described user profile record if inquire in described User Information Database, then create described user profile record at described User Information Database and be supplied to described customer service reference, described user profile record comprises described user ID;
After described forwarding user and customer service are connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end, send commodity purchasing object information to before described digital TV terminal according to described goods purchase information, also comprise:
Add described goods purchase information to described user profile record.
Preferably, after voice conversation between the input control terminal that described foundation is connected with described digital TV terminal is connected, described forwarding user and customer service also comprise before being connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end:
Read described commodity sign;
Go out the relevant information of the commodity corresponding to described commodity sign according to information of goods information data library inquiry and be supplied to described service end customer service reference;
After described forwarding user and customer service are connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end, send commodity purchasing object information to before described digital TV terminal according to described goods purchase information, also comprise:
Upgrade the relevant information of the commodity described in described information of goods information data storehouse corresponding to commodity sign.
Correspondingly, the embodiment of the present invention also provides a kind of digital TV terminal, and it can comprise:
Receiver module, for receiving the purchase request of user from input control terminal;
Sending module, after receiving described purchase request, sends voice conversation request to service end for described receiver module;
Set up module, be connected for the voice conversation set up between described input control terminal with described service end;
Forwarding module, is connected by the described voice conversation set up between described input control terminal with described service end the commodity purchasing object information that mutual goods purchase information and described service end send according to described goods purchase information for forwarding described user and described customer service;
Display module, is connected mutual described goods purchase information and described commodity purchasing object information with described customer service by described voice conversation for user described in simultaneous display on the display interface of digital TV terminal.
Preferably, described input control terminal is provided with a key shopping button, described purchase request is that described input control terminal detects that described user sends after pressing a described key shopping button, and the described sending module of described digital TV terminal comprises:
Receiving element, for receiving the described purchase request that described input control terminal sends;
Resolution unit, for parsing the button value corresponding to described purchase request;
Performance element, for performing instruction corresponding to described button value, sends described voice conversation request to described service end.
Preferably, described receiver module, also for receiving the merchandise news that described service end pushes;
Described display module, after also receiving described merchandise news for shown receiver module, top set display shopping information on described display interface, described merchandise news carries commodity sign, and user ID and described commodity sign are carried in described voice conversation request.
Correspondingly, the embodiment of the present invention also provides a kind of service end, and it can comprise:
Receiver module, for the voice conversation request that receiving digital television terminal sends;
Respond module, for responding described voice conversation request, setting up and being connected with the voice conversation between the input control terminal being connected to described digital TV terminal;
Forwarding module, for forwarding user and customer service is connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end;
Sending module, for sending commodity purchasing object information to described digital TV terminal according to described goods purchase information.
Preferably, described sending module, also for pushing merchandise news to described digital TV terminal, described merchandise news carries commodity sign.
Preferably, user ID and described commodity sign are carried in described voice conversation request, and described service end also comprises:
Acquisition module, for obtaining described user ID;
First enquiry module, for according to the user profile record whether preserving described user in described user ID searching user's information database; Also for inquire in described User Information Database preserve described user profile record time, send read prompting message to the first read module; Also for inquire in described User Information Database do not preserve described user profile record time, send create prompting message to creation module;
First read module, for receive described first enquiry module send described reading prompting message after, read described user profile record and be supplied to described customer service reference;
Creation module, for receive described first enquiry module send described establishment prompting message after, create described user profile record at described User Information Database, described user profile record comprises described user ID;
Add module, for adding described goods purchase information to described user profile record.
Preferably, also comprise:
Second read module, for reading described commodity sign;
Second enquiry module, for going out the relevant information of the commodity corresponding to described commodity sign and being supplied to described service end customer service reference according to information of goods information data library inquiry;
Update module, for upgrading the relevant information of the commodity described in described information of goods information data storehouse corresponding to commodity sign.
The embodiment of the present invention also provides a kind of system, digital TV terminal, service end and input control terminal,
Shown input control terminal, is provided with a key shopping button, for detecting that user sends purchase request to described digital TV terminal after pressing a described key shopping button;
Shown digital TV terminal is aforesaid digital TV terminal;
Shown service end is aforesaid service end.
Implement the embodiment of the present invention, shopping efficiency can be improved, do not produce the input control terminal hardware consumptions such as telephone expenses consumption or remote controller, can Consumer's Experience be improved.
Accompanying drawing explanation
In order to be illustrated more clearly in the technical scheme of the embodiment of the present invention, be briefly described to the accompanying drawing used required in embodiment below, apparently, accompanying drawing in the following describes is some embodiments of the embodiment of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
Fig. 1 is an embodiment schematic flow sheet of the method for a kind of TV shopping of the present invention;
Fig. 2 is an embodiment schematic flow sheet of the method for another kind of TV shopping of the present invention;
A kind of structural representation of digital TV terminal of Fig. 3 a for providing in first embodiment of the invention;
A kind of structural representation of digital TV terminal of Fig. 3 b for providing in second embodiment of the invention;
A kind of structural representation of service end of Fig. 4 a for providing in first embodiment of the invention;
A kind of structural representation of service end of Fig. 4 b for providing in second embodiment of the invention;
A kind of structural representation of service end of Fig. 4 c for providing in third embodiment of the invention;
Fig. 5 is an example structure schematic diagram of a kind of system of the present invention;
Fig. 6 is another example structure schematic diagram of a kind of system of the present invention;
Fig. 7 is the first embodiment schematic flow sheet of the system of the embodiment of the present invention;
Fig. 8 is the second embodiment schematic flow sheet of the system of the embodiment of the present invention;
Fig. 9 is the 3rd embodiment schematic flow sheet of the system of the embodiment of the present invention;
Figure 10 is the 4th embodiment schematic flow sheet of the system of the embodiment of the present invention;
Figure 11 is digital TV terminal display interface exemplary plot in the embodiment of the present invention;
Figure 12 is input control terminal exemplary plot in the embodiment of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, be clearly and completely described the technical scheme in the embodiment of the present invention, obviously, described embodiment is the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
The embodiment of the present invention provides a kind of method of TV shopping, it can comprise: when receiving the purchase request of user from input control terminal, send voice conversation request to service end and the voice conversation set up between described input control terminal with described service end be connected; Forward described user and described customer service and be connected by the described voice conversation set up between described input control terminal with described service end the commodity purchasing object information that mutual goods purchase information and described service end send according to described goods purchase information; On the display interface of digital TV terminal, user described in simultaneous display is connected mutual described goods purchase information and described commodity purchasing object information with described customer service by described voice conversation.The embodiment of the present invention can improve shopping efficiency, does not produce telephone expenses consumption or input control terminal hardware consumption, can improve Consumer's Experience.
Below in conjunction with the drawings and the specific embodiments, the technical scheme of the embodiment of the present invention is described in detail.
As shown in Figure 1, an embodiment of the method for a kind of TV shopping provided by the invention can comprise the following steps:
Step S110, when receiving the purchase request of user from input control terminal, send voice conversation request to service end and the voice conversation set up between input control terminal with service end be connected.
Step S111, forwards user and customer service and is connected by the voice conversation set up between input control terminal with service end the commodity purchasing object information that mutual goods purchase information and service end send according to goods purchase information.
Step S112, on the display interface of digital TV terminal, simultaneous display user is connected mutual goods purchase information and commodity purchasing object information with customer service by voice conversation.
The embodiment of the present invention proposes a kind of scheme of TV shopping, user directly can use one to have voice transmitting-receiving function and be provided with the input control terminal of key shopping button (" shopping " button as shown in figure 12 on remote controller), by the cooperation of digital TV terminal, carry out one-touch shopping.The subject of implementation of the embodiment of the present invention is the Intelligent television terminals such as digital TV terminal, such as digital TV integrated machine.The input control terminal mentioned in the embodiment of the present invention can for the mobile terminal such as remote controller, mobile phone or other there is wireless connecting function, can be used for the equipment of control figure television terminal.
Concrete, on the one hand, can establish a connection between digital TV terminal and input control terminal, digital TV terminal receives the content of operation of user from input control terminal, the input control terminal adopted due to the embodiment of the present invention has voice transmitting-receiving function, when input control terminal gets the sound of user and after being converted into the first voice signal, digital TV terminal can also receive the first voice signal from input control terminal, sends to service end.On the other hand, digital TV terminal can connect with service end, receives the various information that service end pushes, and supports that the customer service of manipulation service end sets up voice contact with the user of manipulation input control terminal.
Further alternatively, TV shopping APP is configured with in the digital TV terminal of the embodiment of the present invention, digital TV terminal receive input control terminal signal, to perform according to signal and corresponding send the operations such as voice conversation request, all can have been come by TV shopping APP in digital TV terminal.TV shopping APP may be configured with multiple functional interface, and such as signal language display interface, input control terminal monitor interface, commodity sign interface, user ID interface etc.
First, TV shopping APP can be configured with information display interface, for receive service end push merchandise news time, on digital TV terminal display interface top set display shopping information, the interface structure please with reference to shown in form 1:
Form 1
Wherein, shopping information can be the merchandise news that service end pushes, can see in table 1, TV shopping APP can preset the display position of shopping information on display interface, can in the lump with reference to Figure 11, when calling interface the SmartShopping.showTips (_ x of docking, _ y, _ width, _ height, _ text, _ background) after, digital TV terminal top set display can comprise trade name, commodity picture and other relevant shopping informations above display interface.The display number of times of displaying time, same merchandise news also together can also be included in the parameter area of information display interface by information display interface, and the embodiment of the present invention is not restricted this.
Further alternatively, the TV shopping APP in the embodiment of the present invention on digital TV terminal can be configured with input control terminal mating interface, for arranging the button value triggering one-touch shopping, the interface structure please with reference to shown in form 2:
| Definition | SmartShopping.keyCodeListener(_keyCode) |
| Effect | The button value triggering one-touch shopping is set |
| Parameter | _ keyCode, Integer type, button value |
Form 2
Wherein, TV shopping APP and input control terminal, to being connected to two modes, are respectively key assignments corresponding to specified button on user-defined press key key assignments and binding input control terminal, the key assignments of " shopping " button of such as input control terminal shown in Figure 12.The project plan comparison of user-defined press key key assignments is suitable for the digital TV terminal not possessing customization input control terminal, the input control terminal button value that general employing is general, and the API that can provide by calling TV shopping APP that arranges of key assignments is arranged.On binding input control terminal, corresponding to specified button, key assignments can directly define in configuration file, the API that also can provide by calling TV shopping APP is arranged, wherein, the definition mode directly defining the button value for binding in configuration file can as shown in Table 3:
| //system/csc/smartApp/conf.json |
| { |
| HotKeyType: " " // button value |
| } |
Form 3
In follow-up application, when TV shopping APP listen to input control terminal have issued signal time, can according to and input control terminal docking concept, Automatic inquirying goes out the button value whether having and match with this signal.
Further alternatively, the TV shopping APP in the embodiment of the present invention on digital TV terminal can be configured with commodity sign recognition interface, for the commodity sign (exclusive identification code) that recognition value is corresponding, please with reference to form 4:
| Definition | SmartShopping.GoodsID(_id) |
| Effect | Commodity sign (exclusive identification code) in recognition value information |
| Parameter | _ id, String type, commodity sign |
Form 4
Wherein, push when this commodity sign is service end propelling movement merchandise news, commodity sign corresponds to the merchandise news in information of goods information data storehouse.
Further alternatively, the TV shopping APP in the embodiment of the present invention on digital TV terminal can be configured with user ID and arrange port, for arranging user ID (exclusive identification code), and can in the lump with reference to interface message given by form 5:
| Definition | SmartShopping.setUserID(_id) |
| Effect | User ID (exclusive identification code) is set |
| Parameter | _ id, String type, user ID (exclusive identification code) |
Form 5
Wherein, user ID has uniqueness, can be the information of digital TV terminal or user, as in the MAC Address of digital-television terminal equipment mark (as sequence number), the card number (as CA card) of user, digital-television terminal equipment one or more, can also be self-defining mark, gathering the acquisition scheme be used for as the information of user ID can as shown in Table 6:
| //system/csc/smartApp/conf.json |
| { |
| GetUserType: the approach of " " // collection terminal user profile |
| } |
Form 6
Wherein, the information type getUserType collected can as shown in Table 7:
Form 7
Further alternatively, TV shopping APP in the embodiment of the present invention on digital TV terminal can be configured with service end craft port, for service end interaction data, concrete, please with reference to form 8, the chained address of service end in the parameter of TV shopping APP, should be comprised:
| //system/csc/smartApp/conf.json |
| { |
| ServerAddr: " " // service end chained address |
| } |
Form 8
According to the address that form 8 is recorded, TV shopping APP can send voice conversation request to service end, can also receive merchandise news and the commodity purchasing object information of service end propelling movement.
Further alternatively, TV shopping APP can also be configured with wireless device connectivity port, for connecting with the mode of wireless connections and external equipment, as connected by Bluetooth technology and input control terminal.In embodiments of the present invention, the input control terminal adopted is a kind of input control terminal with wireless signal transmission-receiving function, set up technology that wireless connections adopt between itself and Correspondent Node and can be not limited only to bluetooth, infrared etc., the embodiment of the present invention is not restricted this.
In concrete enforcement, by the port of above-mentioned setting, digital TV terminal can receive the merchandise news that service end pushes, and is presented on display interface by merchandise news top set, makes user notice merchandise news.When user becomes interested to commodity, checking merchandise news by pressing input control terminal button, simultaneously with the customer service direct dialogue of service end, allowing the detailed information of customer service explanation or the shopping that places an order.
Further alternatively, when receiving the purchase request of user from input control terminal, send voice conversation request to service end and the concrete enforcement that the voice conversation set up between input control terminal with service end is connected can be: the purchase request receiving input control terminal transmission; Parse the button value corresponding to purchase request; Perform instruction corresponding to button value, concurrent sending voice session request is to service end.
In concrete enforcement, voice conversation request can carry user ID and commodity sign, user profile can also be comprised, wherein, user profile mentioned by the embodiment of the present invention can comprise the name of user, sex, phone, ship-to, purchase order information record, articles storage record, goods browse record, suggestion feedback and other necessary information, for the customer service reference of service end.
Further alternatively, in the process that voice conversation is mutual, when user is unsatisfied with the commodity that oneself is seeked advice from, customer service can rule of thumb recommend other commodity to client, thus, the embodiment of the present invention can also comprise: receive the commercial product recommending information that service end pushes, Recommendations information is that user is recommended in customer service; Display of commodity recommendation information on display interface.
Further alternatively, voice conversation reciprocal process is specifically as follows: digital TV terminal receives the first voice signal by input control terminal, this the first voice signal is the sound of the user that input control terminal gets, input control terminal is by this first voice signal of wireless transmission, after digital TV terminal receives the first voice signal, the first voice signal can be forwarded to service end, play to customer service by service end; Secondly, digital TV terminal can receive the second voice signal from service end, and this second voice signal is the sound of the customer service response user that service end gets, and after digital TV terminal receives the second voice signal, can play the second voice signal to user.
What the embodiment of the present invention provided provides a kind of one-touch shopping scheme for user, user is by after input control terminal control figure television terminal, voice conversation can be carried out with the customer service of service end, accepted the commodity explanation service of customer service with showing synchronizing information by digital TV terminal, and directly allow customer service place an order in service end, and confirm purchase situation by the commodity purchasing object information that service end pushes.The method of the embodiment of the present invention is compared to prior art, workable, user is not needed repeatedly to manipulate input control terminal or Please ring for assistance, therefore it is practical, the restriction of input equipment form can not be subject in operating process, reduce the complexity of user operation, all kinds of consumer group can be applicable to.The method of the embodiment of the present invention improves the shopping efficiency of user, and can not bring the puzzlement such as telephone expenses consumption or input control terminal hardware consumption to user, improves Consumer's Experience.
The embodiment of the present invention provides a kind of method of TV shopping, and it can comprise: the voice conversation request that receiving digital television terminal sends; Respond described voice conversation request, set up and be connected with the voice conversation between the input control terminal being connected to described digital TV terminal; Forwarding user and customer service are connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end; Commodity purchasing object information is sent to described digital TV terminal according to described goods purchase information.The embodiment of the present invention can improve shopping efficiency, makes do not produce telephone expenses consumption in the TV shopping process of user or reduce input control terminal hardware consumption, can improve Consumer's Experience.
Below in conjunction with the drawings and the specific embodiments, the technical scheme of the embodiment of the present invention is described in detail.
As shown in Figure 2, an embodiment of the method for a kind of TV shopping provided by the invention can comprise the following steps:
Step S210, the voice conversation request that receiving digital television terminal sends.
Step S211, voice responsive session request, sets up and is connected with the voice conversation between the input control terminal being connected to digital TV terminal.
Step S212, forwards user and customer service is connected mutual goods purchase information by the voice conversation set up between input control terminal with service end.
Step S213, sends commodity purchasing object information to digital TV terminal according to goods purchase information.
The subject of implementation of the embodiment of the present invention is service end, service end is mainly used in setting up voice conversation with the input control terminal being connected to digital TV terminal and is connected, to support that the voice of user and customer service are linked up, and in the process that voice conversation is mutual, synchronously by merchandise news and user information revealing to customer service reference.
Further alternatively, before implementation step S210, the service end of the embodiment of the present invention also should push merchandise news to digital TV terminal, and wherein, merchandise news carries commodity sign, and this commodity sign corresponds to merchandise news in information of goods information data storehouse.
In order to implement the method for TV shopping, the service end of the embodiment of the present invention can also be docked with digital TV terminal.In order to the fail safe of docking and convenience, service end and digital TV terminal can carry out network communication mainly through HTTPS agreement, and, when the digital TV terminal as client initiates request, adopt following form to carry out establishment of connection:
https: //ip:port? userID=100001 & goodsID=123456789 & isCall=true, wherein each Parameter analysis of electrochemical is as shown in Table 9:
| Parameter | Effect |
| ip | The IP address of service end |
| port | The port numbers of service end |
| userID | User ID |
| goodsID | Commodity sign |
| isCall | Connect the need of setting up voice; True: need, false: do not need |
Form 9
The service end of the embodiment of the present invention can also be docked with information of goods information data storehouse.The goodsID (commodity ID) that service end uses digital TV terminal to upload docks with information of goods information data storehouse, and request method can be:
https: //ip:port? goodsID=123456 & UUID=abc111, wherein each Parameter analysis of electrochemical is as shown in Table 10:
| Parameter | Effect |
| ip | The IP address in information of goods information data storehouse |
| port | The port numbers in information of goods information data storehouse |
| goodsID | Commodity sign |
| UUID | The identifier that service end is docked with information of goods information data storehouse |
Form 10
Adopt the mode of JSON to return merchandise news, form can shown in form 11:
Form 11
When service end establishes voice conversation connection, service end also can obtain commodity sign simultaneously, and by above-mentioned docking concept, the relevant information inquiring commodity in information of goods information data storehouse is supplied to customer service reference.
The service end of the embodiment of the present invention can also be docked with User Information Database.The userID (user ID) that service end uses digital TV terminal to upload docks with User Information Database, can request method be: https: //ip:port? userID=100001 & UUID=abc111, wherein each Parameter analysis of electrochemical is as shown in Table 12:
| Parameter | Effect |
| ip | The IP address in information of goods information data storehouse |
| port | The port numbers in information of goods information data storehouse |
| userID | User ID |
| UUID | The identifier that service end is docked with User Information Database |
Form 12
Adopt the mode of JSON to return user profile, form can shown in form 12:
Form 13
In service end voice responsive session request, service end also can obtain user ID simultaneously from voice conversation request, and by above-mentioned docking concept, the relevant information (such as, comprising the user profile record of the information such as address name, phone, order, ship-to, goods browse record, history suggestion feedback) inquiring user in User Information Database is supplied to customer service reference.Concrete, the concrete enforcement obtaining the relevant information of user according to user ID can comprise: obtain user ID; According to the user profile record whether preserving user in user ID searching user's information database; If inquire in User Information Database and preserve user profile record, then read user profile record and be supplied to customer service reference; Do not preserve user profile record if inquire in User Information Database, then in User Information Database, create user profile record, user profile record comprises user ID.
Further alternatively, customer service according to the requirement of user after service end places an order, service end can receive goods purchase information, so the commodity data that also will upgrade according to goods purchase information in User Information Database of service end, and adds goods purchase information to user profile record.
In the method for the embodiment of the present invention, service end supports the one-touch shopping scheme that digital TV terminal provides, by the voice conversation request of responding digital television terminal, linking between foundation and the input control terminal being connected to digital TV terminal, realize supporting that voice communication is carried out in the user of manipulation input control terminal customer service that is direct and service end, thus make user synchronously accept the commodity explanation service of customer service by digital TV terminal, and directly allow customer service place an order in service end, and confirm purchase situation by the commodity purchasing object information that service end pushes.The method of the embodiment of the present invention is compared to prior art, workable, does not need user repeatedly to manipulate input control terminal or Please ring for assistance, therefore practical, can not be subject to the restriction of input equipment form, can be applicable to all kinds of consumer group in operating process.The method of the embodiment of the present invention improves the shopping efficiency of user, and can not bring the puzzlement such as telephone expenses consumption or input control terminal hardware consumption to user, improves Consumer's Experience.
Correspondingly, the embodiment of the present invention also provides a kind of digital TV terminal for implementing the method for TV shopping, and it can comprise: receiver module, for receiving the purchase request of user from input control terminal; Sending module, after receiving described purchase request, sends voice conversation request to service end for described receiver module; Set up module, be connected for the voice conversation set up between described input control terminal with described service end; Forwarding module, is connected by the described voice conversation set up between described input control terminal with described service end the commodity purchasing object information that mutual goods purchase information and described service end send according to described goods purchase information for forwarding described user and described customer service; Described display module, is also connected mutual described goods purchase information and described commodity purchasing object information with described customer service by described voice conversation for user described in simultaneous display on the display interface of digital TV terminal.The digital TV terminal of the embodiment of the present invention can improve shopping efficiency, improves Consumer's Experience.
Below in conjunction with the drawings and the specific embodiments, the technical scheme of device in the embodiment of the present invention is described in detail.
Fig. 3 a is the structure composition schematic diagram of the terminal of the embodiment of the present invention.The device of this embodiment can be used for performing the way shown in Fig. 1, concrete, the device of this embodiment comprises: receiver module 31, sending module 32, set up module 33, forwarding module 34 and display module 35, the sending module 32 of the present embodiment may further include again receiving element 321, resolution unit 322 and performance element 323, wherein:
Receiver module 31, for receiving the purchase request of user from input control terminal;
Sending module 32, after receiving purchase request, sends voice conversation request to service end for receiver module 31;
Set up module 33, be connected for the voice conversation set up between input control terminal with service end;
Forwarding module 34, is connected by the voice conversation set up between input control terminal with service end the commodity purchasing object information that mutual goods purchase information and service end send according to goods purchase information for forwarding user and customer service;
Display module 35, is connected mutual goods purchase information and commodity purchasing object information with customer service by voice conversation for simultaneous display user on the display interface of digital TV terminal.
The digital TV terminal provided of the embodiment of the present invention can support that user directly can use a kind of input control terminal with voice transmitting-receiving function, by the cooperation of digital TV terminal, carries out one-touch shopping.The digital TV terminal that the embodiment of the present invention provides can be the Intelligent television terminals such as digital TV integrated machine.Input control terminal mentioned by the embodiment of the present invention is that one has voice transmitting-receiving function and is provided with the input control terminal of key shopping button (" shopping " button as shown in figure 12 on remote controller), by the cooperation of digital TV terminal, carry out one-touch shopping, be specifically as follows the mobile terminal such as remote controller, mobile phone or other have wireless connecting function, can be used for the equipment of control figure television terminal.
Concrete, on the one hand, can establish a connection between digital TV terminal and input control terminal, digital TV terminal receives the content of operation of user from input control terminal, the input control terminal adopted due to the embodiment of the present invention has voice transmitting-receiving function, when input control terminal gets the sound of user and after being converted into the first voice signal, digital TV terminal can also receive the first voice signal from input control terminal, sends to service end.On the other hand, digital TV terminal can connect with service end, receives the various information that service end pushes, and supports that the customer service of manipulation service end sets up voice contact with the user of manipulation input control terminal.
Further alternatively, TV shopping APP is configured with in the digital TV terminal of the embodiment of the present invention, digital TV terminal receive input control terminal signal, to perform according to signal and corresponding send the operations such as voice conversation request, all can have been come by TV shopping APP in digital TV terminal.TV shopping APP may be configured with multiple functional interface, and such as signal language display interface, input control terminal monitor interface, commodity sign interface, user ID interface etc.Concrete implementation can refer to aforesaid scheme, does not repeat at this.
Further alternatively, TV shopping APP can also be configured with wireless device connectivity port, for connecting with the mode of wireless connections and external equipment, as connected by Bluetooth technology and input control terminal.In embodiments of the present invention, the input control terminal adopted is a kind of input control terminal with wireless signal transmission-receiving function, set up technology that wireless connections adopt between itself and Correspondent Node and can be not limited only to bluetooth, infrared etc., the embodiment of the present invention is not restricted this.
In concrete enforcement, by the port of above-mentioned setting, digital TV terminal can receive the merchandise news that service end pushes, and is presented on display interface by merchandise news top set, makes user notice merchandise news.When user becomes interested to commodity, checking merchandise news by pressing input control terminal button, simultaneously with the customer service direct dialogue of service end, allowing the detailed information of customer service explanation or the shopping that places an order.
Further alternatively, please with reference to Fig. 3 b, when the receiver module 31 of digital TV terminal receives the purchase request of user from input control terminal, sending module 32 send voice conversation request to service end and the concrete enforcement that the voice conversation set up between input control terminal with service end is connected can be:
Receiving element 321, for receiving the purchase request that input control terminal sends;
Resolution unit 322, for parsing the button value corresponding to purchase request;
Performance element 323, for performing instruction corresponding to button value, sends voice conversation request to service end.
Further alternatively, in the digital TV terminal that the embodiment of the present invention provides,
Receiver module 31, also for receiving the merchandise news that service end pushes;
Display module 32, also for top set display of commodity information on display interface.
Further alternatively, in the digital TV terminal that the embodiment of the present invention provides,
Receiver module 31, also for receiving the commercial product recommending information that service end pushes, Recommendations information is that user is recommended in customer service;
Display module 32, also for display of commodity recommendation information on display interface.
In concrete enforcement, voice conversation request can carry user ID and commodity sign, user profile can also be comprised, wherein, user profile mentioned by the embodiment of the present invention can comprise the name of user, sex, phone, ship-to, purchase order information record, articles storage record, goods browse record, suggestion feedback and other necessary information, for the customer service reference of service end.
Further alternatively, in the process that voice conversation is mutual, when user is unsatisfied with the commodity that oneself is seeked advice from, customer service can rule of thumb recommend other commodity to client, thus, the embodiment of the present invention can also comprise: receive the commercial product recommending information that service end pushes, Recommendations information is that user is recommended in customer service; Display of commodity recommendation information on display interface.
Further alternatively, voice conversation reciprocal process is specifically as follows: digital TV terminal receives the first voice signal by input control terminal, this the first voice signal is the sound of the user that input control terminal gets, input control terminal is by this first voice signal of wireless transmission, after digital TV terminal receives the first voice signal, the first voice signal can be forwarded to service end, play to customer service by service end; Secondly, digital TV terminal can receive the second voice signal from service end, and this second voice signal is the sound of the customer service response user that service end gets, and after digital TV terminal receives the second voice signal, can play the second voice signal to user.
The digital TV terminal that the embodiment of the present invention provides is a kind of one-touch shopping scheme for user provides, user is by after input control terminal control figure television terminal, voice conversation can be carried out with the customer service of service end, accepted the commodity explanation service of customer service with showing synchronizing information by digital TV terminal, and directly allow customer service place an order in service end, and confirm purchase situation by the commodity purchasing object information that service end pushes.The digital TV terminal of the embodiment of the present invention is compared to prior art, workable, user is not needed repeatedly to manipulate input control terminal or Please ring for assistance, therefore it is practical, the restriction of input equipment form can not be subject in operating process, reduce the complexity of user operation, all kinds of consumer group can be applicable to.The digital TV terminal of the embodiment of the present invention improves the shopping efficiency of user, and can not bring the puzzlement such as telephone expenses consumption or input control terminal hardware consumption to user, improves Consumer's Experience.
Correspondingly, the embodiment of the present invention also provides a kind of service end for implementing the method for TV shopping, and it can comprise: receiver module, for the voice conversation request that receiving digital television terminal sends; Respond module, for responding described voice conversation request, setting up and being connected with the voice conversation between the input control terminal being connected to described digital TV terminal; Forwarding module, for forwarding user and customer service is connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end; Sending module, for sending commodity purchasing object information to described digital TV terminal according to described goods purchase information.The embodiment of the present invention provides service end can improve shopping efficiency, does not produce telephone expenses consumption or input control terminal hardware consumption, can improve Consumer's Experience.
Below in conjunction with the drawings and the specific embodiments, the technical scheme of device in the embodiment of the present invention is described in detail.
Fig. 4 a is the structure composition schematic diagram of the terminal of the embodiment of the present invention.The device of this embodiment can be used for performing the way shown in Fig. 1, concrete, the device of this embodiment comprises: receiver module 41, respond module 42, forwarding module 43 and sending module 44, acquisition module 45, first enquiry module 46, first read module 47, creation module 48 can also be comprised, add module 49, second read module 410, second enquiry module 411 and update module 412, wherein:
Receiver module 41, for the voice conversation request that receiving digital television terminal sends;
Respond module 42, for voice responsive session request, sets up and is connected with the voice conversation between the input control terminal being connected to digital TV terminal;
Forwarding module 43, for forwarding user and customer service is connected mutual goods purchase information by the voice conversation set up between input control terminal with service end;
Sending module 44, for sending commodity purchasing object information to digital TV terminal according to goods purchase information.
Sending module 44, also for pushing merchandise news to digital TV terminal, merchandise news carries commodity sign.
The service end that the embodiment of the present invention provides is mainly used in setting up voice conversation with the input control terminal being connected to digital TV terminal and is connected, to support that the voice of user and customer service are linked up, and in the process that voice conversation is mutual, synchronously by merchandise news and user information revealing to customer service reference.
Further alternatively, in order to implement the method for TV shopping, the service end of the embodiment of the present invention can also be docked with digital TV terminal, information of goods information data storehouse, User Information Database.Docking concept, as foregoing teachings, does not repeat at this.
Further alternatively, please with reference to Fig. 4 b, the service end of the embodiment of the present invention also comprises:
Acquisition module 45, for obtaining user ID from voice conversation request;
First enquiry module 46, for according to the user profile record whether preserving user in user ID searching user's information database; Also for inquire in User Information Database preserve user profile record time, send read prompting message to the first read module 47; Also for inquire in User Information Database do not preserve user profile record time, send create prompting message to creation module;
First read module 47, after receiving reading prompting message that the first enquiry module 46 sends, reads user profile record and is also supplied to customer service reference;
Creation module 48, after receiving establishment prompting message that the first enquiry module 46 sends, create user profile record at User Information Database, user profile record comprises user ID.
Further alternatively, the service end of the embodiment of the present invention can also comprise:
Add module 49, for adding goods purchase information to user profile record.
Further alternatively, please with reference to Fig. 4 c, the service end of the embodiment of the present invention can also comprise:
Second read module 410, for reading commodity sign;
Second enquiry module 411, for going out the relevant information of the commodity corresponding to commodity sign and being supplied to service end customer service reference according to information of goods information data library inquiry;
Update module 412, for upgrading the relevant information of the commodity in information of goods information data storehouse corresponding to commodity sign.
In service end voice responsive session request, service end also can obtain user ID simultaneously from voice conversation request, and by above-mentioned docking concept, the relevant information (such as, comprising the user profile record of the information such as address name, phone, order, ship-to, goods browse record, history suggestion feedback) inquiring user in User Information Database is supplied to customer service reference.Concrete, the concrete enforcement obtaining the relevant information of user according to user ID can comprise: obtain user ID; According to the user profile record whether preserving user in user ID searching user's information database; If inquire in User Information Database and preserve user profile record, then read user profile record and be supplied to customer service reference; Do not preserve user profile record if inquire in User Information Database, then in User Information Database, create user profile record, user profile record comprises user ID.
Further alternatively, customer service according to the requirement of user after service end places an order, service end can receive goods purchase information, so the commodity data that also will upgrade according to goods purchase information in User Information Database of service end, and adds goods purchase information to user profile record.
The service end that the embodiment of the present invention provides supports the one-touch shopping scheme that digital TV terminal provides, by the voice conversation request of responding digital television terminal, linking between foundation and the input control terminal being connected to digital TV terminal, realize supporting that voice communication is carried out in the user of manipulation input control terminal customer service that is direct and service end, thus make user synchronously accept the commodity explanation service of customer service by digital TV terminal, and directly allow customer service place an order in service end, and confirm purchase situation by the commodity purchasing object information that service end pushes.The service end that the embodiment of the present invention provides is compared to prior art, workable, do not need user repeatedly to manipulate input control terminal or Please ring for assistance, thus practical, the restriction of input equipment form can not be subject in operating process, all kinds of consumer group can be applicable to.The service end that the embodiment of the present invention provides improves the shopping efficiency of user, and can not bring the puzzlement such as telephone expenses consumption or input control terminal hardware consumption to user, improves Consumer's Experience.
As shown in Figure 5, the embodiment of the present invention additionally provides a kind of system, for realizing the scheme of TV shopping, can comprise input control terminal 51, digital TV terminal 52 and service end 53, wherein, input control terminal 51 is manipulated by user, service end 53 is manipulated by customer service, input control terminal 51 is for obtaining the operation of user, send corresponding purchase request to digital TV terminal 52, and by first transmitting voice signal of user to digital TV terminal 52, digital TV terminal 52 is the digital TV terminal that earlier figures 3a and any one of Fig. 3 b describe, for providing the running environment of TV shopping APP, collect user profile, read and displaying merchandise information, service end 53 is earlier figures 4a, the service end described any one of Fig. 4 b and Fig. 4 c, for displaying merchandise information, user profile is to customer service reference, receive the first voice signal simultaneously and play to customer service, and obtain the second voice signal and send to digital TV terminal to play.
The digital TV terminal provided of the embodiment of the present invention can support that user directly can use a kind of input control terminal with voice transmitting-receiving function, by the cooperation of digital TV terminal, carries out one-touch shopping.The digital TV terminal that the embodiment of the present invention provides can be the Intelligent television terminals such as digital TV integrated machine.Input control terminal mentioned by the embodiment of the present invention be a kind of there is voice transmitting-receiving function and be provided with one key shopping button input control terminal (" shopping " button as shown in figure 12 on remote controller), by the cooperation of digital TV terminal, carry out one-touch shopping, be specifically as follows the mobile terminal such as remote controller, mobile phone or other have wireless connecting function, can be used for the equipment of control figure television terminal.
Further, please with reference to Fig. 6, service end also connects with User Information Database and information of goods information data storehouse, obtain merchandise news by information of goods information data storehouse and upgrade information of goods information data storehouse, obtain user profile by User Information Database and upgrade User Information Database.Wherein, information of goods information data storehouse is used for store commodity information, and the function that places an order of Service supportive end, and User Information Database is used for storing subscriber information, and supports that third party upgrades user profile.
Concrete, please with reference to the flow chart shown in Fig. 7, the subject of implementation of this flow chart is the user of manipulation input control terminal, and concrete, the flow process of this embodiment can comprise:
Step S711, user browses commodity;
Step S712, whether user is interested in commodity; Wherein, if user is interested in commodity, then continue to perform step S713; If user loses interest in commodity, then terminate this flow process;
Step S713, clicks " shopping " key on input control terminal;
Step S714, converses with customer service voices;
Step S715, tells that customer service determines to buy;
Step S716, sees and buys commodity purchasing object information.
Embodiment shown in Fig. 7 embodies the idiographic flow of one-touch shopping, fully illustrates user and namely can link up whole shopping process by voice by means of only pressing " shopping " button.
Please with reference to the flow chart shown in Fig. 8, the subject of implementation of this flow chart is the service end 53 of arbitrary description in Fig. 4 a, Fig. 4 b and Fig. 4 c, and concrete, the flow process of this embodiment can comprise:
Step S811, service end receives user ID;
Step S812, the user profile record that reading database comparison is preserved;
Whether step S813, be present in the user profile record that user ID is corresponding; Wherein, if exist, then continue to perform step S814; If do not exist, then continue to perform step S815;
Step S814, reads user profile record;
Step S815, creates the user profile record comprising user ID;
Step S816, display user's information record is to customer service.
The service end that illustrates embodiment illustrated in fig. 8 provides corresponding user profile record to the flow process of customer service according to user ID, embodies the automation services of service end in one-touch shopping process.
Please with reference to the flow chart shown in Fig. 9, the subject of implementation of this flow chart is the digital TV terminal 52 of arbitrary description in Fig. 3 a and Fig. 3 b, concrete, and the flow process of this embodiment can comprise:
Step S911, listens to press key message;
Step S912, reads the configuration of configuration file key assignments;
Whether step S913, exist the key assignments configuration corresponding to this press key message; Wherein, if exist this corresponding to case message key assignments configuration, then continue perform step S914; Configure with the key assignments corresponding to this press key message if do not exist, then continue to perform step S916;
Whether step S914, mate with grouping key; Wherein, if mate with grouping key, then continue to perform step S915; If do not mate with grouping key, then process ends;
Step S915, executable operations;
Step S916, reads api interface and arranges key assignments;
Whether step S917, exist the key assignments of coupling; Wherein, if there is the key assignments of coupling, then continue to perform step S914; If do not mate with grouping key, then process ends.
Embodiment illustrated in fig. 9ly embody the processing procedure that digital TV terminal 52 processes the press key message that input control terminal 51 is sent, embody the opposite joining relation of digital TV terminal 52 and input control terminal 51.
Please with reference to the flow chart shown in Figure 10, the subject of implementation of this flow chart is each device in purchase system, and this embodiment embodies the scheme supporting the one-touch shopping of user, and concrete, the flow process of this embodiment can comprise:
Step S1011, input control terminal 51 sends purchase request to digital TV terminal;
Step S1012, digital TV terminal 52 sends voice conversation request, sets up voice conversation be connected with service end;
Step S1013, service end 53 sends voice conversation response, sets up voice conversation be connected with digital TV terminal;
Step S1014, service end 53 is connected to customer service;
Step S1015, service end 53 is connected to input control terminal;
Step S1016, input control terminal 51 sends the sound of user;
Step S1017, digital TV terminal 52 forwards the sound of user;
Step S1018, service end 53 plays the sound of user;
Step S1019, service end 53 sends the sound of customer service;
Step S10110, digital TV terminal 52 forwards and plays the sound of customer service;
Step S10111, service end 53 generates commodity purchasing object information according to goods purchase information;
Step S10112, service end 53 feeds back commodity purchasing object information;
Step S10113, digital TV terminal 52 display of commodity is bought object information and is disconnected voice conversation and connects.
In the system of the embodiment of the present invention, the input control terminal of employing is a kind of input control terminal with phonetic incepting, wireless signal sending function, and itself and digital TV terminal set up wireless connections, to support that user carries out one-touch shopping; User is by after input control terminal control figure television terminal, voice conversation can be carried out with the customer service of service end, accepted the commodity explanation service of customer service with showing synchronizing information by digital TV terminal, and directly allow customer service place an order in service end, and confirm purchase situation by the commodity purchasing object information that service end pushes.The embodiment of the present invention system compared to prior art, workable, user is not needed repeatedly to manipulate input control terminal or Please ring for assistance, therefore it is practical, the restriction of input equipment form can not be subject in operating process, reduce the complexity of user operation, all kinds of consumer group can be applicable to.The system of the embodiment of the present invention improves the shopping efficiency of user, and can not bring the puzzlement such as telephone expenses consumption or input control terminal hardware consumption to user, improves Consumer's Experience.
Step in embodiment of the present invention method can be carried out order according to actual needs and be adjusted, merges and delete.
Module in embodiment of the present invention device or unit can carry out merging, divide and deleting according to actual needs.
Module or unit in the embodiment of the present invention, universal integrated circuit can be passed through, such as CPU (Central Processing Unit, central processing unit), or realized by ASIC (Application Specific Integrated Circuit, application-specific integrated circuit (ASIC)).
One of ordinary skill in the art will appreciate that all or part of flow process realized in above-described embodiment method, that the hardware that can carry out instruction relevant by computer program has come, program can be stored in a computer read/write memory medium, this program, when performing, can comprise the flow process of the embodiment as above-mentioned each side method.Wherein, storage medium can be magnetic disc, CD, read-only store-memory body (Read-Only Memory, ROM) or random store-memory body (Random Access Memory, RAM) etc.
Step in embodiment of the present invention method can be carried out order according to actual needs and be adjusted, merges and delete.
Module in embodiment of the present invention device or unit can carry out merging, divide and deleting according to actual needs.
Above disclosedly be only present pre-ferred embodiments, certainly the interest field of the present invention can not be limited with this, one of ordinary skill in the art will appreciate that all or part of flow process realizing above-described embodiment, and according to the equivalent variations that the claims in the present invention are done, still belong to the scope that invention is contained.
Claims (15)
1. a method for TV shopping, is characterized in that, comprising:
When receiving the purchase request of user from input control terminal, send voice conversation request to service end and the voice conversation set up between described input control terminal with described service end be connected;
Forward described user and described customer service and be connected by the described voice conversation set up between described input control terminal with described service end the commodity purchasing object information that mutual goods purchase information and described service end send according to described goods purchase information;
On the display interface of digital TV terminal, user described in simultaneous display is connected mutual described goods purchase information and described commodity purchasing object information with described customer service by described voice conversation.
2. method as claimed in claim 1, it is characterized in that, described input control terminal is provided with a key shopping button, described purchase request is that described input control terminal detects that described user sends after pressing a described key shopping button, described when receiving the purchase request of user from input control terminal, send voice conversation request to service end and the voice conversation set up between described input control terminal with described service end be connected and comprise:
Receive the described purchase request that described input control terminal sends;
Parse the button value corresponding to described purchase request;
Perform instruction corresponding to described button value, send described voice conversation request to described service end.
3. method as claimed in claim 1, is characterized in that, described receive the purchase request of user from input control terminal before, also comprise:
When receiving the merchandise news of described service end propelling movement, top set display shopping information on described display interface, described merchandise news carries commodity sign, and user ID and described commodity sign are carried in described voice conversation request.
4. a method for TV shopping, is characterized in that, comprising:
The voice conversation request that receiving digital television terminal sends;
Respond described voice conversation request, set up and be connected with the voice conversation between the input control terminal being connected to described digital TV terminal;
Forwarding user and customer service are connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end;
Commodity purchasing object information is sent to described digital TV terminal according to described goods purchase information.
5. method as claimed in claim 4, is characterized in that, before the voice conversation request that described receiving digital television terminal sends, also comprises:
Push merchandise news to described digital TV terminal, described merchandise news carries commodity sign.
6. method as claimed in claim 5, it is characterized in that, user ID and described commodity sign are carried in described voice conversation request, after voice conversation between the input control terminal that described foundation is connected with described digital TV terminal is connected, described forwarding user and customer service also comprise before being connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end:
Obtain described user ID;
According to the user profile record whether preserving described user in described user ID searching user's information database;
Preserve described user profile record if inquire in described User Information Database, then read described user profile record and be supplied to described customer service reference;
Do not preserve described user profile record if inquire in described User Information Database, then create described user profile record at described User Information Database and be supplied to described customer service reference, described user profile record comprises described user ID;
After described forwarding user and customer service are connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end, send commodity purchasing object information to before described digital TV terminal according to described goods purchase information, also comprise:
Add described goods purchase information to described user profile record.
7. method as claimed in claim 5, is characterized in that,
After voice conversation between the input control terminal that described foundation is connected with described digital TV terminal is connected, described forwarding user and customer service also comprise before being connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end:
Read described commodity sign;
Go out the relevant information of the commodity corresponding to described commodity sign according to information of goods information data library inquiry and be supplied to described service end customer service reference;
After described forwarding user and customer service are connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end, send commodity purchasing object information to before described digital TV terminal according to described goods purchase information, also comprise:
Upgrade the relevant information of the commodity described in described information of goods information data storehouse corresponding to commodity sign.
8. a digital TV terminal, is characterized in that, comprising:
Receiver module, for receiving the purchase request of user from input control terminal;
Sending module, after receiving described purchase request, sends voice conversation request to service end for described receiver module;
Set up module, be connected for the voice conversation set up between described input control terminal with described service end;
Forwarding module, is connected by the described voice conversation set up between described input control terminal with described service end the commodity purchasing object information that mutual goods purchase information and described service end send according to described goods purchase information for forwarding described user and described customer service;
Display module, is connected mutual described goods purchase information and described commodity purchasing object information with described customer service by described voice conversation for user described in simultaneous display on the display interface of digital TV terminal.
9. digital TV terminal as claimed in claim 8, it is characterized in that, described input control terminal is provided with a key shopping button, described purchase request is that described input control terminal detects that described user sends after pressing a described key shopping button, and the described sending module of described digital TV terminal comprises:
Receiving element, for receiving the described purchase request that described input control terminal sends;
Resolution unit, for parsing the button value corresponding to described purchase request;
Performance element, for performing instruction corresponding to described button value, sends described voice conversation request to described service end.
10. digital TV terminal as claimed in claim 8, is characterized in that,
Described receiver module, also for receiving the merchandise news that described service end pushes;
Described display module, after also receiving described merchandise news for shown receiver module, top set display shopping information on described display interface, described merchandise news carries commodity sign, and user ID and described commodity sign are carried in described voice conversation request.
11. 1 kinds of service ends, is characterized in that, comprising:
Receiver module, for the voice conversation request that receiving digital television terminal sends;
Respond module, for responding described voice conversation request, setting up and being connected with the voice conversation between the input control terminal being connected to described digital TV terminal;
Forwarding module, for forwarding user and customer service is connected mutual goods purchase information by described input control terminal with the described voice conversation set up between service end;
Sending module, for sending commodity purchasing object information to described digital TV terminal according to described goods purchase information.
12. service ends as claimed in claim 11, is characterized in that,
Described sending module, also for pushing merchandise news to described digital TV terminal, described merchandise news carries commodity sign.
13. service ends as claimed in claim 12, it is characterized in that, user ID and described commodity sign are carried in described voice conversation request, and described service end also comprises:
Acquisition module, for obtaining described user ID;
First enquiry module, for according to the user profile record whether preserving described user in described user ID searching user's information database; Also for inquire in described User Information Database preserve described user profile record time, send read prompting message to the first read module; Also for inquire in described User Information Database do not preserve described user profile record time, send create prompting message to creation module;
First read module, for receive described first enquiry module send described reading prompting message after, read described user profile record and be supplied to described customer service reference;
Creation module, for receive described first enquiry module send described establishment prompting message after, create described user profile record at described User Information Database, described user profile record comprises described user ID;
Add module, for adding described goods purchase information to described user profile record.
14. service ends as claimed in claim 12, is characterized in that, also comprise:
Second read module, for reading described commodity sign;
Second enquiry module, for going out the relevant information of the commodity corresponding to described commodity sign and being supplied to described service end customer service reference according to information of goods information data library inquiry;
Update module, for upgrading the relevant information of the commodity described in described information of goods information data storehouse corresponding to commodity sign.
15. 1 kinds of systems, comprise digital TV terminal, service end and input control terminal,
Shown input control terminal, is provided with a key shopping button, for detecting that user sends purchase request to described digital TV terminal after pressing a described key shopping button;
Shown digital TV terminal is the digital TV terminal described in any one of claim 8-10;
Shown service end is the service end described in any one of claim 11-14.
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| CN201410586640.5A CN104333815A (en) | 2014-10-28 | 2014-10-28 | Television shopping method, terminal and system |
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| CN115022723A (en) * | 2022-03-29 | 2022-09-06 | 广东省广播电视网络股份有限公司肇庆分公司 | Television shopping method, device, electronic equipment and computer readable storage medium |
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