CN106780233A - A kind of method and system for obtaining convenience service information - Google Patents
A kind of method and system for obtaining convenience service information Download PDFInfo
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- CN106780233A CN106780233A CN201710003736.8A CN201710003736A CN106780233A CN 106780233 A CN106780233 A CN 106780233A CN 201710003736 A CN201710003736 A CN 201710003736A CN 106780233 A CN106780233 A CN 106780233A
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- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
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Abstract
The invention discloses a kind of method and system for obtaining convenience service information, the system includes：User terminal and server, user terminal include controller, communication module, d GPS locating module, input block and display；User terminal sends convenience service information and obtains request by communication module to server, and convenience service information comprises at least service key word in obtaining request；Server extracts service key word in obtaining request from convenience service information, and determine to service associated address information, the convenience service information that search matches with service key word and service relative address from specific convenience-for-people information database, wherein specific convenience-for-people information database includes government affairs service information data storehouse；User terminal receives the convenience service information from server, and is shown over the display.The present invention can make user accurately quickly and easily obtain convenience service information.
Description
Technical field
The present invention relates to the acquisition of convenience-for-people information, more particularly to a kind of method and system for obtaining business information.
Background technology
At present, as the search engine of Baidu, Google etc has provided the user Mass Data Searching, user can utilize this
A little search engines search for oneself desired information.But, after keyword is input into, search engine can capture related web page to user
Information is simultaneously sorted so as to search out a large amount of webpages letter comprising all or part of keyword from internet based on certain algorithm
Breath, and these information include the information of all kinds of various kinds, potentially include advertisement, snapshot, web page interlinkage, the document containing keyword
Deng.Because information type is various, many information are not what user needed, and the accuracy of information is also difficult to ensure that, this needs to use
Family must continue to take time to screen the information of needs from the result of search, and the result of screening also might not be preferable.
For example, if user wonders how to handle business license, in certain searched page input keyword, " business license is done
Not only have what is captured from each webpage to handle related information (this to various regions business license after reason ", in the result for searching out
A little information are likely to be authentic communication it could also be possible that unreliable information), also with a large amount of advertisements for acting on behalf business license, business
The interference informations such as information structure, the business license inquiry entrance of license so that user has to take time screen examination one by one.
Even if end user obtains desired information, the long time is also taken.
Additionally, each adult possesses at least one mobile phone substantially, and also it is difficult to more accurately and quickly obtain from mobile phone at present
Take some convenience service informations.
Therefore, how convenience service information is quickly and accurately obtained, is a problem for needing to solve.
The content of the invention
It is an object of the invention to provide a kind of method and system for accurately and rapidly obtaining convenience service information, to solve
The not high enough problem of the convenience service information availability that certainly searches in the prior art.
Technical scheme is as follows：
A kind of convenience service information obtains system, and the system includes user terminal and server：
The user terminal includes Man Machine Interface, controller, communication module, d GPS locating module and display；
The server includes controller, communication module and memory, is stored with the memory at least one convenience-for-people
Information database；
The controller of the user terminal is based on from its communication module of content-control of Man Machine Interface input to service
Device sends convenience service information and obtains request, and the convenience service information comprises at least service key word in obtaining request；
The communication unit of the server receives the convenience service information and obtains request, the controller of the server from
Convenience service information extracts service key word in obtaining request, it is determined that service associated address information, and from specific convenience-for-people information
The convenience service information that search matches with service key word and service relative address in database, wherein the specific convenience-for-people letter
Breath database includes government affairs service information data storehouse；
The user terminal receives the convenience service information from the server, and enterprising in the display of user terminal
Row display.
Preferably, the guard station address letter that the service relative address is the address information based on user's selection, prestores
Breath, the location information of user terminal or the information on services obtain the address information that is included in request to determine.
Preferably, the specific convenience-for-people information database also includes Business Information database and/or information of goods information data storehouse,
And when the specific convenience-for-people information database includes multiple databases, the server is based on disparate databases to the use
Family terminal classification sends the convenience service information for searching；The controller control display classification display of the user terminal is received
The convenience service information for arriving.
Preferably, it is voice request, the user terminal or the server bag that the convenience service information obtains request
Voice recognition unit is included, for the voice request to be identified as into word.
Preferably, the server search to convenience service information including government affairs handle guide, government affairs handle department with
And government affairs handle the navigation map of department.
Preferably, the system also includes the service terminal being associated with the convenience service information for searching；The user
Terminal is based on the convenience service information for receiving, and session is set up with the service terminal.
Correspondingly, the present invention also provides a kind of convenience service information acquisition methods, and the method is comprised the following steps：
The convenience service information acquisition request for carrying out user terminal is received, the convenience service information is obtained in asking at least
Comprising service key word；
Service key word is extracted in obtaining request from the convenience service information, and determines to service relative address, from spy
The convenience service information that search matches with service key word and service relative address in fixed convenience-for-people information database, wherein described
Specific convenience-for-people information database includes government affairs service information data storehouse；
The convenience service information for searching is sent to the user terminal.
Preferably, methods described also includes：Receive user terminal via human-computer interaction interface be input into the session
Evaluation information.
Based on the method and system that the present invention is provided, the demand of user can be directed to, rapidly and accurately obtain user place
The convenience service information on ground or ground of interest, it is not only human-oriented, convenience-for-people, also improve people's Happiness Index.
It will be appreciated by those skilled in the art that it is specific to be not limited to the above with the objects and advantages of present invention realization
It is described, and the above and other purpose that the present invention can be realized will be more clearly understood according to described further below.
Brief description of the drawings
Refer to the attached drawing, the present invention more purpose, function and advantages will be obtained by the described below of embodiment of the present invention
To illustrate, in the accompanying drawings：
Fig. 1 is the schematic diagram of convenience service information acquisition system in the present invention；
Fig. 2 is the schematic block diagram of user terminal in the embodiment of the present invention；
Fig. 3 is the schematic block diagram of server in the embodiment of the present invention；
Fig. 4 is the schematic flow sheet of convenience service information acquisition methods in the embodiment of the present invention.
Specific embodiment
Below, the preferred embodiment of the present invention is described in detail.The example of these preferred embodiments is in accompanying drawing
In illustrated.What the embodiments of the present invention for describing shown in accompanying drawing and with reference to the accompanying drawings were merely exemplary, and this
The technical spirit and its primary operational of invention are not limited to these implementation methods.
Here, also, it should be noted that in order to avoid having obscured the present invention because of unnecessary details, in the accompanying drawings only
Structure and/or the process step closely related with scheme of the invention is shown, and is eliminated little with relation of the present invention
Other details.
Fig. 1 show the schematic diagram of convenience service information acquisition system in the present invention.As shown in figure 1, the system may include
User terminal 1 and server 2.In addition, it can include service terminal 3.Wherein, user terminal for example can be mobile phone, Pad etc.
Portable terminal.User terminal in the system can have many, can be registered any use in the server
Family terminal, be can record in server has the information such as user name, termination number and the address of user.Service terminal 3 for example can be with
The terminal (such as PC, or service terminal) of the government affairs department of the related handy service for the people is to provide, is such as used to handle business license
Industrial and commercial bureau staff terminal.But this is not limited to, service terminal 3 can also be intermediary service institution staff institute
The terminal of operation.Service terminal 3 is used to be interacted with user terminal via server in the present invention.
As shown in Fig. 2 user terminal (can may include with controller 100 (i.e. central processing unit), wireless communication unit
Long-range and/or short-range communication unit) 110, display 120, camera 130, microphone 140, touch-screen 150, GPS positioning unit
160th, loudspeaker 170, sensor 180, button 190, memory 200, power supply 210 and interface 220 etc., but this is not limited to,
There can be more or less part.
The button 190 of user terminal, touch-screen 150, camera 130 and microphone 140 can be as input blocks, with defeated
Enter instruction, word, video (or picture) and/or voice.Alternatively, terminal can also have voice recognition unit (not shown),
The phonetic entry of microphone can be identified as word.
Display 120, loudspeaker 170 of user terminal etc. can come display content or output sound as output unit.
GPS positioning unit 160 can be used to carry out GPS location, so that it is determined that the position of terminal, and led with reference to map
Boat.
Sensor 180 may include to sense one or more sensor of various parameters, such as acceleration transducer, attitude sensing
Device etc., sensor can also be used to sense the current state of user terminal, and whether such as user touches user terminal, user terminal
Direction and user terminal acceleration/deceleration degree, and sensor 180 can produce the sense of the operation for controlling user terminal
Survey signal.
Memory 200 can store the operation sequence of user terminal, it is possible to interim storage such as telephone directory, message, static
Input/output data of image and/or moving image etc..
Power supply 210 is used to provide electric power for all parts of user terminal.
Interface 220 can be used as being connected to external device (ED) the path of user terminal.Interface 220 can receive number from external device (ED)
According to or electric power, and data or electric power are sent to the intraware of user terminal, or by the data is activation of user terminal to outer
Part device.
Controller 100 can control the collaboration between the overall operation of user terminal, including each part of control user terminal
Operation.
The button of user terminal, touch-screen and/or microphone etc. can enter the input of row information as input block, wherein
What is carried out with microphone is phonetic entry.Alternatively, terminal can have voice recognition unit, can be defeated by the voice of microphone
Enter to be identified as word.
Display, loudspeaker of user terminal etc. can come display content or output sound as output unit.
Input block and output unit can carry out information exchange as Man Machine Interface and user.
As shown in figure 3, server of the invention may include controller 300, communication terminal 310 and memory 320.Wherein,
Controller 300 can be central processing unit, for carrying out overall control to server.Communication unit 310 can be used for and user
Terminal 1 and service terminal 3 are communicated, and memory 320 is used for operation program, one or more convenience-for-people letters of storage server
Breath database, the related data on user terminal and service terminal.Additionally, server can also include miscellaneous part,
This is not repeated one by one.
Although illustrate only a server in Fig. 2 and Fig. 3, this is not limited to, multiple servers can also be set
Shared out the work and helped one another to realize the present invention.
One or more specific convenience-for-people information databases, convenience-for-people information can have in advance been set up in server of the invention
Database may include at least one of public service information database, Business Information database and information of goods information data storehouse etc.
Database, wherein public service information database may include to provide government affairs service information data storehouse and the offer of government affairs information on services
The database of other public service informations.
In the present invention, the government affairs information on services (or government affairs handle information on services) in government affairs service information data storehouse is for example
Can include：Enterprises registration information on services, investment project information on services, information on services concerning farmers, transportation service information, culture, education and public health
Information on services, social affairs examination ＆ approval all kinds of government affairs such as information on services and other convenience-for-people information handle information on services, enumerate this
It is only for example, and is not limited to this.
Enterprises registration information on services can for example include：Co., Ltd's (containing branch) sets up, changes, nullifying and step on
Note；Unincorporated enterprise establishment of judicial person, change, cancellation registration (containing operating unit and branch)；Enterprise group's registration (set up,
Change, cancellation)；Individual proprietorship enterprise's (containing branch) sets up, changes, nullifying registration；Partnership business's (containing branch) sets
Vertical, change, cancellation registration；Farmer specialized cooperative society's (containing branch) sets up, changes, nullifying registration；Self-employed entrepreneur sets up,
Change, cancellation registration；Public institution's advertisement operation qualification license；Special equipment uses the information on services of the items such as registration, but simultaneously
It is not limited to these.
Investment project information on services for example may include：The report of construction project Pre-assessment of Occupational Disease Hazards is audited/put on record；Build
Project occupational disease protective equipment criterion design review；Construction project occupational disease protective equipment final acceptance of construction/put on record；For producing, storing
The safety devices criterion design review of the construction project of dangerous goods；Bidding Plan is checked and approved；Limit (such as 300,000,000 dollars) following foreign trader is direct
Investment project is checked and approved/put on record；Investment projects of capital assets Evaluation on Energy Saving and examination；Investment projects of capital assets are checked and approved, are put on record；It is anti-
The examination ＆ approval of empty Construction of Basement (containing cost of erection of changing places)；Air defense basement final acceptance of construction is put on record；Location Selection of Construction Project position paper；Build
Plan for land is permitted；Inspection and acceptance of environmental protution of the completed construction；Blowdown (big gas and water) licensing core is sent out；Close, leave unused or tear open
Except the approval of the facility, place of Disposal of Domestic；The dismounting of Pollution treatment installation or idle approval；Construction project is completed and plans
The information on services of the items such as verification, accreditation, but it is not limited to these.
Information on services concerning farmers for example includes：Live pig animal-slaughtering in fixed place is permitted；Grain purchases recognition of qulifications；Plant livestock and poultry production and operation
Licensing；Animal, animal product quarantine quality certification core hair；Across provinces, autonomous regions and municipalities introduction breasts are used, plant and use animal and its essence
Liquid, embryo, the quarantine examination and approval of hatching egg；Veterinary drug operation permission；Water drawal permission is examined；Set in the range of river management and expanded into
River sewage draining exit；It is engaged in the range of river management and adopts sand, probing, archaeological excavation examination ＆ approval；Non- flood-control construction project flood influence is evaluated
Book is examined；Construction project examination ＆ approval in the range of river management；The service letter of the items such as Water conservancy capital construction project documents examination ＆ approval
Breath, but it is not limited to these.
Transportation service information can for example include：Road transport operation and the license of road passenger transport circuit；Road is transported
Defeated station license；Motor vehicle repairs operation permission；Taxi management qualification card, vehicles operation card and driver's passenger traffic certification core
Hair；The examination ＆ approval of off-highway mark are hung using the facility of crossing highway；Because railway construction, airport, power supply, water conservancy, communication etc. are built
If requirement of engineering takes, excavates highway, highway land or make the information on services of the items such as the examination ＆ approval of highway relocation, but be not limited to
These.
Culture, education and public health information on services can for example include：Amusement management licensing core is sent out；Internet culture business licence core
Hair；Examination ＆ approval are set up and its changed to motion picture projection unit；The examination ＆ approval that publication business licence is set up, changed；Hold gymnastic qigong
The examination ＆ approval of activity；Medical institutions set and operation, change, close a business cancellation registration；Doctor's registration for licensed, change of registration and note again
Volume license, nurse's change of registration and continuity registration, the license of work of maternal and infant health care specific technique service and persons eligible's management；Rural area
Doctor's license for practicing；Public places sanitary is permitted；The information on services of the items such as treatment for radiation-caused disease license, but it is not limited to these.
Social affairs examination ＆ approval information on services for example includes：Fireworks and firecrackers business licence core is sent out；Hazardous chemical operation is permitted
Core hair can be demonstrate,proved；Hazardous chemical safe handling licensing core hair；Rural area construction plan is permitted；Excavate urban road examination ＆ approval；Temporarily
Urban green space is taken to check and approve；Large-scale advertisement, hanger are set on open urban advertisement, neon light and bridge and in urban architecture
The examination ＆ approval of propaganda material are hanged up, puted up on thing, facility；The street both sides and public place in city stack temporarily material, build it is non-forever
The agreement of long property building, structures or other facilities；Urban building waste disposal examination ＆ approval；Gas facility changes the things such as examination ＆ approval
The information on services of item, but it is not limited to these.
Other convenience-for-people information for example include：Cities and towns only-child disability father and mother help；Cities and towns only-child father and mother retirement prize
Encourage；Urban and rural residents' social old-age insurance treatment is got；The registered permanent residence, age change, corrigendum administrative examination and approval；Registered permanent residence transfer license；Vehicle is purchased
Put tax and the information on services of item such as declare, but be not limited to these.
Every handled for all kinds of government affairs in information on services handles information on services, can remember in government data storehouse
Record：Item/sub- item title, transaction type (such as administrative permission), handle according to (regulations or clockwork spring), material requested, promise to undertake when
Between, handle object (such as personal and/or enterprise), one or more entries handled in condition, expenses standard entry, also
The keyword for handling information on services for searching for corresponding item can be set up, and index is set up based on keyword.
Each bar government affairs information on services in government affairs service information data storehouse (or knowledge base) (government affairs handle information on services)
All or part can be obtained from each government affairs department, to ensure the accuracy of information.
Respective government agencies can be recorded via service terminal login service device according to the different role of department, position authority
Enter and manage corresponding related data.
For example, respective workflow is illustrated, applied by the department such as each (city) area of county and public security, industry and commerce, traffic, tax
In the convenience-for-people Data Enter databases such as material explanation, and keyword is filled according to recorded content, facilitate user to be input into and inquire about
To related content.Can be according to curriculum offering multiple keyword, as long as the content and keyword fragment of user input in database
It is consistent, mobile phone terminal can show corresponding this affairs working flow of keyword and descriptive information, facilitates the common people to grasp correlation and disappear
Breath.
Such as the few examples that table 1 below is title and keyword in government affairs service information data storehouse：
Table 1.
Keyword listed above is merely illustrative, and keyword can be rationally changed in practice, with adjust search speed or
Precision.
Such as table 2 below for backlog information example is handled in the change of registration of somewhere Co., Ltd.
Table 2.
As above the information content is merely illustrative, and the other guide of clerical worker's reference can also be easy to comprising other.
Further, since might have difference on different regional working flows or material requested, server can be in data
The working information on services of the every administrative affair for each area is set up in storehouse.Or, the administration in each area can be directed to
Affairs set up different subdata bases, for that can not also set up subdata base without distinguishing the administrative affair item in area.
Additionally, the commodity in information of goods information data storehouse are exactly the commodity related to the handy service for the people is provided, e.g., terminal user is attached
" apple " commodity that nearly businessman sells.
Additionally, the businessman in Business Information database is, for example, (to be looked forward to as acted on behalf on behalf of the service businessman for handling concerns
The company of industry establishment procedure) or provide commodity businessman.
It is illustrated in figure 4 the schematic flow sheet of convenience service information acquisition methods in the embodiment of the present invention.As shown in figure 4,
The method is comprised the following steps：
Step S100, server 2 receives the convenience service information acquisition request for carrying out user terminal 1.
That is, convenience service information is input on user terminal 1 obtains request, and from user terminal to server 2
Send the convenience service information and obtain request, so as to server request convenience service information.The convenience service information is obtained please
Can be comprising at least one service key word in asking.
In the step, convenience service information obtain request can be input into the way of word by user terminal, can also be with
The mode of voice is input into, and the mode of phonetic entry only can just be input into by being propagandaed directed to communicate, more efficient and convenient.If by microphone with
The mode of voice is input into, then user terminal or server are provided with sound identification module, and convenience service information is obtained please
Ask and be identified as corresponding word.
For example, user obtains how request " is handled limited in user terminal by phonetic entry convenience service information
Responsible company's business license ", then send out after subscriber terminal side converts the speech into corresponding word by sound identification module
Server is given, or by server after voice signal is received, corresponding word is converted to " such as by sound identification module
What sets up Co., Ltd's business license ".Include in the request keyword " limited ", " responsibility ", " company ", " business is held
According to ".
Step S120, server 2 extracts service key word in obtaining request from convenience service information, and determines to service phase
Address is closed, the handy service for the people letter that search matches with service key word and service relative address from specific convenience-for-people information database
Breath, wherein specific convenience-for-people information database may include government affairs service information data storehouse.
Server extracts keyword " limited ", " responsibility ", " public affairs in can obtaining request from the convenience service information for receiving
Department ", " business license "；
Additionally, being handled based on different regions, flow of transactions is variant, in order to keep the accurate of the information for providing the user
Property and availability, server preferably determine service relative address.Service relative address can be that work (is such as handled in working address
The address of business's business license) or set up the information such as the address of company.Specifically, server can be based on the address letter of user's selection
User resident address information, the GPS location information of user terminal or the information on services for cease, prestoring obtain request bag and contain
Address information determine to service relative address, and working address is determined based on the service relative address.
Server can determine to service relative address according to the setting of predetermined priority or user, and based on service phase
Close address and determine working address.For example, station address can be determined with the address in prioritizing selection keyword, it is not input into user
In the case of address keyword, guard station address information that reselection is prestored or the GPS location information of user terminal etc., but this
Invention is not limited to this, it is also possible to set other priority orders.As server can also provide a user with working address choice
, working address information is manually selected by user.
For example, in the case where guard station address is paid the utmost attention to, if user resident address " Qingdao ", services
Device can will set up Co., Ltd with default user in Qingdao, and " Qingdao " is judged as handling the working of industrial and commercial license
Address.
Again for example, in the case where GPS location information is paid the utmost attention to, if obtaining request convenience service information is initiated
When, the GPS location of user is displayed in " Haidian District Beijing Da Zhongsi XX mansions ", then server can by Haidian District Beijing or
Dazhongsi, Haidian District, Beijing City is defined as servicing relative address.
After keyword and address information (such as " Dazhongsi, Haidian District, Beijing City XX mansions ") is determined, server can go into politics
The convenience service information that business service information data library searching matches with service key word and service relative address.
For example, server can be searched out from government affairs service information data storehouse can to instruct the user how to handle " Beijing
The convenience service information of Co., Ltd's business license of city Haidian District Da Zhongsi XX mansions ".
As an example, can handle guide comprising government affairs in table people's information on services, (such as government affairs handle material requested, government affairs
Handle time limit, government affairs and handle condition etc.), government affairs handle whole or portion that whether department, government affairs handle address, charge etc. in information
Divide information.Wherein, it for example can be server according to administrative relative address and database that government affairs handle address (working address)
In obtained from the mapping relations of service relative address and working address that pre-build.For example, server can be from database
Mapping relations in obtain " Dazhongsi, Haidian District, Beijing City XX mansions " corresponding working address be " Suzhou Street, Haidian District, Beijing 36
Number (Haidian branch office of Beijing Administration for Industry and Commerce) ".
Preferably, server search to convenience service information may also include the navigation map that government affairs handle department so that
User can be guided quickly to reach government affairs and to handle department.
Step S140, server 2 sends the convenience service information for searching to user terminal 1.
User terminal 1 receives the convenience service information from server 2, and is shown on the display of user terminal 1
Show.
If user's inquiry is business license, the content related to business license will be displayed in the mobile phone terminal of user
In, user can continue click on it should be understood that content check details.
As described above, user is based on mobile phone terminal just can easily and fast, exactly obtain convenience-for-people government affairs service letter
Breath, convenience-for-people, favorable to the people, Huimin, so as to substantially increase Consumer's Experience, saves user time.
Additionally, the number of the keyword according to user input, server search to information content have a difference, but compared to
Prior art, user can quickly and accurately find the information of oneself needs, greatly improve Consumer's Experience.
In an alternative embodiment of the invention, convenience service information obtains system and also includes and the convenience service information for searching
Associated service terminal 3 (referring to Fig. 1).
Correspondingly, the method for the present invention can also include the steps of：
Step S160, user terminal is based on the convenience service information for receiving, and session is set up with the service terminal being associated.
For example, the request for " how handling Co., Ltd's business license " for searching search it is convenience-for-people
Information on services, associated service terminal can be the service terminal that government affairs handle department.In the convenience-for-people clothes of the display of user terminal
Can further point out whether set up session with the service terminal being associated on the interface of business information.
So, other things of consulting government related personnel are still wanted to when user is dissatisfied to Search Results or after acquisition information
When preferably, user can select to set up session with the service terminal being associated such that it is able to provide more detailed letter by service terminal
Breath.Specifically, voice call (making a phone call) or word call options can be shown on the interface of user terminal, based on user's
Selection, server can the service calls of the relevant departments such as auto-associating industrial and commercial bureau dial and seeked advice from, or be associated with correlation
Service terminal, word dialog is carried out with government department clerical worker.Word can be not only sent when talking with staff, is
System is also supported to send the contents such as picture, voice, address to contact staff, facilitates staff to grasp required by the common people, solves common people institute
It is difficult.Additionally, service terminal can be that Manual session mode can also be the intelligence side of automatically replying with the conversational mode of user terminal
Formula.
Government staff can click on the knowledge library button above session window when the problem that the common people propose is answered,
One key sends the message in knowledge base, streamline operation.When government staff's retrieval is less than related content, herein
New knowledge base content can be added, so that the common people consult.Can pre-set and automatically reply short sentence, it is not necessary to input every time
Word or speech answering, the reply short sentence for setting are sent by clicking on mouse or Touch screen.Can for FAQs
Automatically replied with setting.
Preferably, after the session is completed, user terminal can via human-computer interaction interface input to the evaluation information of session, and
Work to related personnel is evaluated.
Specifically, after user has seeked advice from, government affairs personnel can terminate dialogue on backstage, and user mobile phone end can be received to it
Service carries out evaluation button, can also be input into the attitude and the suggestion to it and opinion serviced it, does not enter in time in government affairs personnel
When row terminates dialogue, system can talk with to it after without any dialogue scheduled time (such as 15 minutes) and terminate.The service is commented
Valency function, not only improves satisfaction of the common people to government, enhances common people's happiness.And governmental personnel can be by the common people
Evaluation carry out business assessment to staff, lift service quality, be preferably to serve the people there is provided strong
Data are supported.
Server can by chat record storage beyond the clouds, government staff can cloud record in check with the common people merely
Its record, can both facilitate staff to understand the problem seeked advice from before the common people, be also convenient for staff's handing-over.
Additionally, after in user, actually convenience-for-people business handling terminates, user still can be via human-computer interaction interface input to providing
The evaluation of the department of the handy service for the people, convenience-for-people satisfaction is improved in order to relevant departments.
Based on the present invention, user can be by terminals such as mobile phones via server and the service terminal (PC of government affairs all departments
End) intelligent interaction, Instant-Counseling, seeking advice from can evaluate clerical worker after terminating, and government affairs departmental service terminal can be set
Many sub- backstages, cover each committee and do office, street, small towns, at village level government, and each committee of government's door does office can be by sub- Background scheduling number
According to storehouse or user is replied in real time to seek advice from.In other words, in the present invention, the common people want that what understands can just pick up what mobile phone cries out,
The content propagandaed directed to communicate is identified as word and is scanned for by server automatically, and the information for searching can rapidly reach mobile phone, if with
Family is failed to understand, and can also be talked with handler by selecting dialogue mobile phone, terminates dialogue i.e. evaluable.
In a preferred embodiment of the invention, in addition to including government affairs service information data storehouse, specific convenience-for-people information data
Storehouse also including the multiple databases such as Business Information database and/or information of goods information data storehouse, and in specific convenience-for-people information data
When storehouse includes multiple databases, server can be based on disparate databases and the handy service for the people for searching is sent to user terminal classification
Information.Correspondingly, the convenience service information that the controller control display classification display of user terminal is received.
For example, obtaining request " how handling Co., Ltd's business license " for convenience service information, server can
The agency that Co., Ltd's business license is acted on behalf near service relative address can be searched in Business Information database simultaneously
Company, and that searched in information of goods information data storehouse is probably agency that Co., Ltd business license is acted on behalf by certain businessman
Pricing information of company service etc., it is also possible to without Search Results.
By classification or the different Search Results of Pagination Display in terminal, can check and make a choice in order to user.
As Another Application example, when user wants to allow express delivery to visit, by the word or voice of input " along rich express delivery "
Request, the suitable rich courier that server just can be with fast search to user position nearby (in 1 kilometer range of circumference) believes
Breath, such that it is able to be shown in user terminal Search Results column corresponding with Business Information database or product information database
Suitable rich courier's information near user position, therefore Courier Service easily can be contacted with along rich courier, greatly
User provides convenient.
Preferably, each county (city) area administrative staff can check knowing for each department in backstage statistics by service terminal
Know storehouse information content, it is ensured that the distribution of knowledge base；Satisfaction of the user to its reception personnel is checked, the moment understands user to all departments
Attitude and opinion；Local customer volume, businessman's amount and same day registration amount are checked, enlivening for local user is understood more preferably and in time
Degree and user's service condition；Day trade transaction total value, local businessman's transaction value and nonlocal businessman transaction value are checked, is more preferably understood and is worked as
The consumption on ground, understands common people's people's livelihood, and resulting data cloud platform can provide data analysis for local government, really
Ground turns into the think tank of local development.
Described as described above for one embodiment and/or the feature that shows can be in same or similar mode at one or more
Used in multiple other embodiments, and/or the feature in the feature in other embodiments is combined or substitutes other embodiments
Use.
With reference to the explanation of the invention and practice that disclose here, other embodiment of the invention is for those skilled in the art
All will be readily apparent and understand.Illustrate and embodiment is to be considered only as exemplary, true scope of the invention and purport are equal
It is defined in the claims.
Claims (13)
1. a kind of convenience service information obtains system, it is characterised in that the system includes：User terminal and server：
The user terminal includes Man Machine Interface, controller, communication module, d GPS locating module and display；
The server includes controller, communication module and memory, and be stored with least one convenience-for-people information in the memory
Database；
The controller of the user terminal is based on being sent out to server from its communication module of content-control of Man Machine Interface input
Convenience service information is sent to obtain request, the convenience service information comprises at least service key word in obtaining request；
The communication unit of the server receives the convenience service information and obtains request, and the controller of the server is from convenience-for-people
Information on services extracts service key word in obtaining request, it is determined that service associated address information, and from specific convenience-for-people information data
The convenience service information that search matches with service key word and service relative address in storehouse, wherein the specific convenience-for-people Information Number
Include government affairs service information data storehouse according to storehouse；
The user terminal receives the convenience service information from the server, and is shown over the display.
2. system according to claim 1, it is characterised in that：
Guard station address information, user terminal that the service relative address is the address information based on user's selection, prestores
Location information or the information on services address information that includes in request is obtained to determine.
3. system according to claim 1, it is characterised in that：
The specific convenience-for-people information database also includes Business Information database and/or information of goods information data storehouse, and described
When specific convenience-for-people information database includes multiple databases, the server is classified based on disparate databases to the user terminal
The convenience service information that transmission is searched；
The convenience service information that the controller control display classification display of the user terminal is received.
4. system according to claim 1, it is characterised in that：
It is voice request that the convenience service information obtains request, and the user terminal or the server include speech recognition list
Unit, for the voice request to be identified as into word.
5. system according to claim 1, it is characterised in that：
The server search to convenience service information handle that department is handled in guide, government affairs and government affairs handle portion including government affairs
The navigation map of door.
6. system according to claim 1, it is characterised in that the system also includes and the convenience service information for searching
Associated service terminal；
The user terminal is based on the convenience service information for receiving, and session is set up with the service terminal.
7. a kind of convenience service information acquisition methods, it is characterised in that the method is comprised the following steps：
The convenience service information acquisition request for carrying out user terminal is received, the convenience service information is comprised at least in obtaining request
Service key word；
Extract service key word in obtaining request from the convenience service information, and determine to service relative address, from it is specific just
The convenience service information that search matches with service key word and service relative address in people's information database, wherein described specific
Convenience-for-people information database includes government affairs service information data storehouse；
The convenience service information for searching is sent to the user terminal.
8. method according to claim 7, it is characterised in that：
Guard station address information, user terminal that the service relative address is the address information based on user's selection, prestores
Location information or the information on services address information that includes in request is obtained to determine.
9. method according to claim 7, it is characterised in that：
The specific convenience-for-people information database also includes Business Information database and/or information of goods information data storehouse, and the spy
When fixed convenience-for-people information database includes multiple disparate databases, search is sent to user terminal classification based on disparate databases
The convenience service information for arriving, is shown with carrying out classification on the user terminal.
10. method according to claim 7, it is characterised in that it is voice request that the convenience service information obtains request,
Methods described also includes：For voice request to be identified as into word.
11. methods according to claim 7, it is characterised in that
The convenience service information for searching handles that department is handled in guide, government affairs and government affairs handle the navigation ground of department including government affairs
Figure.
12. methods according to claim 7, it is characterised in that convenience service information is associated with service terminal, the side
Method also includes：
User terminal is based on the convenience service information for receiving, and session is set up with service terminal.
13. methods according to claim 12, it is characterised in that methods described also includes：
Receive the evaluation information to the session that the user terminal is input into via human-computer interaction interface.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710003736.8A CN106780233A (en) | 2017-01-04 | 2017-01-04 | A kind of method and system for obtaining convenience service information |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201710003736.8A CN106780233A (en) | 2017-01-04 | 2017-01-04 | A kind of method and system for obtaining convenience service information |
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| CN201710003736.8A Withdrawn CN106780233A (en) | 2017-01-04 | 2017-01-04 | A kind of method and system for obtaining convenience service information |
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| CN108920406A (en) * | 2018-07-18 | 2018-11-30 | 安徽中天保安服务集团有限公司 | A kind of middle-aged and the old's convenience service system |
| CN110489500A (en) * | 2019-07-22 | 2019-11-22 | 国网江西省电力有限公司鹰潭供电分公司 | A kind of power business comprehensive control method and platform for power grid enterprises |
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| CN112365394A (en) * | 2020-11-16 | 2021-02-12 | 重庆汇博利农科技有限公司 | Intelligent AI robot for basic government affair service and service method |
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