CN101730069B - Method, system and device for querying HLR user data - Google Patents
Method, system and device for querying HLR user data Download PDFInfo
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Abstract
Description
技术领域 technical field
本发明涉及移动通信技术,尤其涉及移动通信技术中一种HLR(HomeLocation Register,归属位置寄存器)用户数据查询的方法、系统和装置。 The present invention relates to mobile communication technology, in particular to a method, system and device for HLR (Home Location Register, Home Location Register) user data query in mobile communication technology. the
背景技术 Background technique
运营商的用户投诉中,大多数是网络问题的投诉,对于这种投诉,客服人员首先要根据用户标识信息查询HLR中的用户数据,以首先判断是否存在用户数据设置错误的情况,因此,客服人员每天要进行大量的HLR用户数据查询。 Most of the user complaints from the operator are complaints about network problems. For such complaints, the customer service personnel must first query the user data in the HLR according to the user identification information, so as to first determine whether there is a wrong user data setting. Therefore, the customer service Personnel will carry out a large amount of HLR user data inquiry every day. the
但由于技术条件和网络的限制,客服人员不能直接在客服系统中登录HLR进行用户数据的查询,而是通过一个远程登录工具进行查询,而这种查询方式不支持并发查询,即当一个HLR处于登录状态时,不允许该HLR再次登录,而且没有错误处理机制,这样由于客观原因导致登录HLR失败时,不能及时退出,而又不能使用该HLR再次登录,这样,对客服人员的工作就造成了很大的不便,降低了HLR用户数据查询的效率。 However, due to technical conditions and network limitations, customer service personnel cannot directly log in to the HLR in the customer service system to query user data, but use a remote login tool to query, and this query method does not support concurrent queries, that is, when an HLR is in When logging in, the HLR is not allowed to log in again, and there is no error handling mechanism, so when the login HLR fails due to objective reasons, it cannot log out in time, and the HLR cannot be used to log in again. Great inconvenience reduces the efficiency of HLR user data query. the
发明内容 Contents of the invention
本发明实施例提供一种HLR用户数据查询的方法、系统和装置,以提高HLR查询效率。 Embodiments of the present invention provide a method, system and device for HLR user data query, so as to improve HLR query efficiency. the
一种HLR用户数据查询系统,包括至少一个HLR,还包括: A kind of HLR subscriber data inquiry system, comprises at least one HLR, also comprises:
查询终端,用于接收待查询用户标识信息,生成HLR数据远程查询服务请求并发送,所述远程查询服务请求中携带待查询用户标识信息,以及接收根据HLR数据远程查询服务请求返回的查询结果并显示; The query terminal is used to receive the user identification information to be queried, generate and send an HLR data remote query service request, the remote query service request carries the user identification information to be queried, and receive the query result returned according to the HLR data remote query service request and send show;
查询子系统,用于接收所述查询终端发送的HLR数据远程查询服务请求,根据所述远程查询服务请求中携带的待查询用户标识信息,与待查询用户归属的HLR建立连接并进行用户数据查询,以及在建立连接失败或用户数据查询失败时,释放与HLR之间的连接并向所述查询终端返回失败指示信息,在查询成功后,向所述查询终端返回查询结果。 The query subsystem is configured to receive the HLR data remote query service request sent by the query terminal, establish a connection with the HLR to which the user to be query belongs and perform user data query according to the user identification information to be queried carried in the remote query service request , and when the connection establishment fails or the user data query fails, release the connection with the HLR and return failure indication information to the query terminal, and return the query result to the query terminal after the query succeeds. the
所述查询子系统具体包括: The query subsystem specifically includes:
WEB服务器,用于接收所述查询终端发送的HLR数据远程查询服务请求并转发; The WEB server is used to receive and forward the HLR data remote query service request sent by the query terminal;
查询服务器,用于接收所述WEB服务器转发的HLR数据远程查询服务请求,根据所述远程查询服务请求中携带的待查询用户标识信息,与待查询用户归属的HLR建立连接并进行用户数据查询,以及在建立连接失败或用户数据查询失败时,释放与HLR之间的连接并通过所述WEB服务器向查询终端返回失败指示信息,在查询成功后,通过所述WEB服务器向查询终端返回查询结果。 The query server is configured to receive the HLR data remote query service request forwarded by the WEB server, establish a connection with the HLR to which the user to be queried belongs and perform user data query according to the user identification information to be queried carried in the remote query service request, And when the connection fails to be established or the user data query fails, release the connection with the HLR and return failure indication information to the query terminal through the WEB server, and return the query result to the query terminal through the WEB server after the query succeeds. the
进一步,所述查询服务器还用于将查询到的用户数据翻译成使用自然语言描述的信息,并将翻译后的信息作为查询结果返回给查询终端。 Further, the query server is also used to translate the queried user data into information described in natural language, and return the translated information to the query terminal as a query result. the
所述查询服务器还用于根据所述HLR数据远程查询服务请求的接收顺序,为每一个HLR建立对应的待查询用户标识信息队列,并根据待查询用户标识信息队列中的待查询用户标识信息,依次向HLR进行用户数据查询,或者向HLR发起并行查询。 The query server is also used to set up a queue of corresponding user identification information to be queried for each HLR according to the receiving sequence of the HLR data remote query service request, and according to the user identification information to be queried in the user identification information queue to be queried, Perform user data query to HLR in turn, or initiate parallel query to HLR. the
进一步,所述查询服务器还用于根据待查询用户标识信息队列长度门限值,当接收到的远程查询服务请求中携带的待查询用户标识信息对应的队列已满时,通过所述WEB服务器向查询终端返回稍后查询提示信息。 Further, the query server is further configured to, according to the queue length threshold value of the user identification information to be queried, when the queue corresponding to the user identification information to be queried carried in the received remote query service request is full, send The query terminal returns the prompt information for later query. the
更进一步,所述查询服务器还用于设定该HLR对应的待查询用户标识信息队列长度门限值为固定值,或 Furthermore, the query server is also used to set the queue length threshold of the user identification information to be queried corresponding to the HLR to a fixed value, or
根据经验数据按时间确定该HLR对应的待查询用户标识信息队列长度门限值。 Determine the queue length threshold of the user identification information to be queried corresponding to the HLR according to the empirical data. the
更佳的,所述查询服务器设置在网管网中,所述WEB服务器设置在网管网的防火墙处。 More preferably, the query server is set in the network management network, and the WEB server is set at the firewall of the network management network. the
一种查询服务器,包括: A query server comprising:
识别单元,用于从WEB服务器接收HLR数据远程查询服务请求,并根据所述远程查询服务请求中携带的待查询用户标识信息识别待查询用户的归属HLR; The identification unit is used to receive the HLR data remote query service request from the WEB server, and identify the home HLR of the user to be queried according to the user identification information to be queried carried in the remote query service request;
登录单元,用于与待查询用户归属的HLR建立连接并进行用户数据查询,以及在建立连接失败或用户数据查询失败时,释放与HLR之间的连接并向WEB服务器发送失败指示信息,在查询成功后,向WEB服务器发送查询结果。 The login unit is used to establish a connection with the HLR of the user to be queried and perform user data query, and when the connection fails to be established or the user data query fails, the connection between the HLR is released and the failure indication information is sent to the WEB server. After success, send the query result to the WEB server. the
调度单元,用于根据所述HLR数据远程查询服务请求的接收顺序,为每一个HLR建立对应的待查询用户标识信息队列,并将待查询用户标识信息放入待查询用户标识信息队列中,由登录单元依次登录HLR查询队列中用户标识信息在HLR中对应的用户数据,或者并行登录到HLR后并发查询队列中每一个用户标识信息在HLR中对应的用户数据。 The dispatching unit is used for according to the reception sequence of the HLR data remote query service request, for each HLR, establishes a queue of corresponding user identification information to be inquired, and puts the user identification information to be inquired into the queue of user identification information to be inquired, by The login unit logs in to the HLR in turn to query the user data corresponding to the user identification information in the HLR in the queue, or concurrently queries the user data in the HLR corresponding to each user identification information in the queue after logging in to the HLR in parallel. the
进一步,所述调度单元还用于根据待查询用户标识信息队列长度门限值,当接收到的远程查询服务请求中携带的待查询用户标识信息对应的队列已满时,通过所述WEB服务器向查询终端返回稍后查询提示信息。 Further, the dispatching unit is further configured to, according to the queue length threshold value of the user identification information to be queried, when the queue corresponding to the user identification information to be queried carried in the received remote query service request is full, send The query terminal returns the prompt information for later query. the
更进一步,所述调度单元还用于根据经验数据按时间确定待查询用户标识信息队列长度门限值。 Furthermore, the scheduling unit is further configured to determine the queue length threshold value of the user identification information to be queried according to the empirical data. the
查询服务器中还包括: Also included in the query server:
解析单元,用于将所述登录单元获取到的用户数据信息翻译成自然语言描述的信息,并将翻译后的信息作为查询结果发送。 The parsing unit is configured to translate the user data information obtained by the login unit into information described in natural language, and send the translated information as a query result. the
一种HLR用户数据查询方法,包括: A kind of HLR user data query method, comprising:
接收查询终端转发的HLR数据远程查询服务请求,所述远程查询服务请求中携带待查询用户标识信息; Receive the HLR data remote query service request forwarded by the query terminal, and the remote query service request carries the user identification information to be queried;
根据所述远程查询服务请求中携带的待查询用户标识信息,与待查询用户归属的HLR建立连接并进行用户数据查询;以及 According to the user identification information to be queried carried in the remote query service request, establish a connection with the HLR to which the user to be queried belongs and perform user data query; and
在建立连接失败或用户数据查询失败时,释放与HLR之间的连接并向所述查询终端返回失败指示信息,在查询成功后,向所述查询终端返回查询结果。 When the connection establishment fails or the user data query fails, the connection with the HLR is released and failure indication information is returned to the query terminal, and the query result is returned to the query terminal after the query succeeds. the
根据所述HLR数据远程查询服务请求的接收顺序,为每一个HLR建立对应的待查询用户标识信息队列,并在接收到HLR数据远程查询服务请求后,将其中携带的待查询用户标识信息放入对应的队列中;以及 According to the receiving sequence of the HLR data remote query service request, set up a corresponding queue of user identification information to be inquired for each HLR, and after receiving the HLR data remote query service request, put the user identification information to be inquired into carried therein in the corresponding queue; and
所述的进行用户数据查询具体包括:根据待查询用户标识信息队列中的待查询用户标识信息,依次或并行向HLR进行用户数据查询。 The querying of user data specifically includes: performing user data query to the HLR sequentially or in parallel according to the user identification information to be queried in the queue of user identification information to be queried. the
进一步,所述将待查询用户标识信息放入对应队列之前,先根据待查询用户标识信息所对应HLR的队列长度门限值,当待查询用户标识信息队列已满时,返回稍后查询提示信息,否则将待查询用户标识信息放入对应队列中。 Further, before putting the user identification information to be queried into the corresponding queue, first according to the queue length threshold value of the HLR corresponding to the user identification information to be queried, when the queue of the user identification information to be queried is full, return the query prompt information later , otherwise put the user identification information to be queried into the corresponding queue. the
更进一步,所述待查询用户标识信息队列长度门限值为固定值,或根据经验数据按时间确定。 Furthermore, the queue length threshold value of the user identification information to be queried is a fixed value, or is determined according to time according to empirical data. the
更佳的,所述查询成功后,先将查询到的用户数据翻译成使用自然语言描述的信息,再将翻译后的信息作为查询结果返回。 More preferably, after the query is successful, the queried user data is first translated into information described in natural language, and then the translated information is returned as the query result. the
所述建立连接失败或用户数据查询失败的确定方法具体包括: The method for determining the connection establishment failure or the user data query failure specifically includes:
在请求建立连接时,当设置的最长连接时间内接不到HLR返回的连接确认信号时,确定建立连接失败; When requesting to establish a connection, when the connection confirmation signal returned by the HLR is not received within the maximum connection time set, it is determined that the connection establishment fails;
在用户数据查询时,当没有成功接收到数据或接收的数据不包含该步骤设定携带的关键字时,确定查询失败。 When querying user data, if the data is not successfully received or the received data does not contain the keywords carried in the step settings, it is determined that the query fails. the
本发明实施例通过提供的HLR用户数据查询的方法、系统和装置,在登录HLR过程或查询过程中,能够在登录HLR失败或查询失败时及时退出HLR,不再影响再次登录,提高了HLR的查询效率。 The embodiment of the present invention provides the HLR user data query method, system and device, in the process of logging into the HLR or the query process, when the login HLR fails or the query fails, the HLR can be exited in time, and the login again is no longer affected, thereby improving the reliability of the HLR. Query efficiency. the
附图说明 Description of drawings
图1为本发明实施例中HLR用户数据查询系统的网络连接图; Fig. 1 is the network connection figure of HLR subscriber data inquiry system in the embodiment of the present invention;
图2为本发明实施例中HLR用户数据查询的方法流程图; Fig. 2 is the method flowchart of HLR subscriber data inquiry in the embodiment of the present invention;
图3为本发明实施例中HLR用户数据查询过程中各个网络设备间的信号传输示意图; Fig. 3 is the signal transmission schematic diagram between each network equipment in the HLR user data inquiry process in the embodiment of the present invention;
图4为本发明实施例中登录HLR并进行用户数据查询过程中的退出机制流程图; Fig. 4 is the exit mechanism flow chart in logging in HLR and carrying out user data inquiry process in the embodiment of the present invention;
图5为本发明实施例中并发连接HLR的流程图; Fig. 5 is the flowchart of concurrent connection HLR in the embodiment of the present invention;
图6a和图6b为本发明实施例中查询服务器的装置图。 Fig. 6a and Fig. 6b are device diagrams of the query server in the embodiment of the present invention. the
具体实施方式 Detailed ways
本发明实施例为提高HLR查询的效率,提供了一种HLR用户数据查询的方法,在登录HLR的多次交互中,对于可能出现的错误都相应设置了退出机制,使得在登录HLR失败时能够及时退出,释放占用的资源,不再影响再次登录。 In order to improve the efficiency of HLR query, the embodiment of the present invention provides a method for HLR user data query. In the multiple interactions of logging into HLR, an exit mechanism is correspondingly set for possible errors, so that when logging into HLR fails, it can Exit in time, release occupied resources, and no longer affect login again. the
本发明实施例提供的一种系统如图1所示,系统中主要包括在客服网络中的查询终端101,网管侧接口防火墙上的WEB服务器102,网管网内的查询服务器103。 A system provided by an embodiment of the present invention is shown in FIG. 1 . The system mainly includes a query terminal 101 in the customer service network, a WEB server 102 on the firewall at the network management side interface, and a query server 103 in the network management network. the
WEB服务器102,用于接收查询终端101发送的HLR数据远程查询服务请求并转发给查询服务器103,WEB服务器102提供WEB形式的HLR查询服务,对登录的客服人员进行鉴权后,接收客服人员输入的用户标识信息,并发送给查询服务器103,查询完毕后,接收查询服务器返回的查询结果,并通过查询终端101显示给客服人员。WEB服务器102与查询服务器103的连接可以用socket接口实现。 The WEB server 102 is used to receive the HLR data remote query service request sent by the query terminal 101 and forward it to the query server 103. The WEB server 102 provides the HLR query service in the WEB form. After authenticating the logged-in customer service personnel, it receives the customer service personnel input After the query is completed, the query result returned by the query server is received and displayed to the customer service personnel through the query terminal 101. The connection between the WEB server 102 and the query server 103 can be realized by socket interface. the
查询服务器103,用于接收WEB服务器102转发的HLR数据远程查询服务请求,根据查询服务请求中携带的待查询用户标识信息,与待查询用户归属的HLR建立连接并进行用户数据查询,以及在建立连接失败或用户数据查询失败时,释放与HLR之间的连接并通过WEB服务器102向查询终端101返回失败指示信息,在查询成功后,通过所述WEB服务器102向查询终端101返 回查询结果。在接收到WEB服务器102发送的查询服务请求后,可以先对待查询用户标识信息进行识别并判断该待查询用户标识信息是否有效,再获取该待查询用户的归属HLR信息,然后与待查询用户归属的HLR建立连接并进行用户数据查询,还可根据需要对查询情况进行日志的记录。 Query server 103 is used to receive the HLR data remote query service request forwarded by WEB server 102, according to the user identification information to be queried that is carried in the query service request, establish a connection with the HLR that the user to be queried belongs to and perform user data query, and When connection failure or user data query fails, release the connection with the HLR and return failure indication information to the query terminal 101 by the WEB server 102, after the query is successful, return the query terminal 101 by the WEB server 102 Return query results. After receiving the query service request sent by the WEB server 102, the identification information of the user to be inquired can be identified and judged whether the identification information of the user to be inquired is valid, and then the attribution HLR information of the user to be inquired can be obtained, and then the user to be inquired belongs to The HLR establishes a connection and performs user data query, and can also record the query in a log as required. the
在查询服务器103与待查询用户归属的HLR建立连接并进行用户数据查询的过程中,查询服务器103会在建立连接失败或用户数据查询失败时,释放与HLR之间的连接并通过所述WEB服务器向查询终端返回失败指示信息,判断失败的条件可以是判断是否接收到数据或判断HLR所返回命令中是否包含设定的特定关键字,若包含,则说明此次交互成功,继续进行下一步,若不包含,则说明此次交互不成功,需要及时退出连接,根据所进行到的步骤释放与HLR之间的连接。 In the process that the inquiry server 103 establishes a connection with the HLR where the user to be inquired belongs to and performs user data inquiry, the inquiry server 103 will release the connection with the HLR and pass through the WEB server when the connection fails to be established or the user data inquiry fails. Return failure indication information to the query terminal, the condition for judging failure can be judging whether the data is received or judging whether the command returned by the HLR contains the specific keyword set, if it is included, it means that the interaction is successful, continue to the next step, If not included, it means that this interaction is unsuccessful, and the connection needs to be exited in time, and the connection with the HLR should be released according to the steps performed. the
进一步,查询服务器103还可以根据HLR数据远程查询服务请求的接收顺序为每个HLR建立对应的待查询用户标识信息队列,建立队列后,可以根据队列中的用户标识信息依次进行登录查询,也可以利用多线程并发登录查询队列中的用户标识信息,实现多个用户标识信息在同一时间的并发登录,这样,在多个客服人员同时查询同属于一个HLR的用户标识信息时,或在一个客服人员同时查询多个同属于一个HLR的用户标识信息时,不需要等待和重试即可查询。还可以设置一个最大并发值n,每次并发查询n个队列中的用户标识信息,队列中不在查询中的信息等待。 Further, the query server 103 can also set up corresponding user identification information queues to be inquired for each HLR according to the receiving order of HLR data remote query service requests. Use multi-thread concurrent login to query the user ID information in the query queue to realize concurrent login of multiple user ID information at the same time. In this way, when multiple customer service personnel query the user ID information belonging to the same HLR at the same time, or when a customer service personnel When querying multiple user identification information belonging to one HLR at the same time, the query can be performed without waiting and retrying. It is also possible to set a maximum concurrency value n, to query the user identification information in n queues concurrently each time, and wait for the information in the queue that is not being queried. the
查询服务器103还可以解析查询到的用户数据,将用户数据翻译成便于客服人员识别的使用自然语言描述的用户数据,以降低客服人员的工作难度,提高客服人员的工作效率。 The query server 103 can also analyze the queried user data, and translate the user data into user data described in natural language that can be easily identified by the customer service personnel, so as to reduce the work difficulty of the customer service personnel and improve the work efficiency of the customer service personnel. the
查询终端101,用于在客服人员通过查询终端101远程登录到WEB服务器102输入待查询用户标识信息后,生成携带待查询用户标识信息的HLR数据远程查询服务请求发送给WEB服务器102,并接收WEB服务器102返回的查询结果。当然,也可以不通过查询终端101直接在WEB服务器102上输入 携带用户标识信息的HLR数据远程查询服务请求和读取返回的查询结果。 The inquiry terminal 101 is used for after the customer service personnel remotely log in to the WEB server 102 by the inquiry terminal 101 to input the user identification information to be inquired, generate the HLR data remote inquiry service request carrying the user identification information to be inquired and send it to the WEB server 102, and receive the WEB The query result returned by the server 102. Of course, it is also possible to input directly on the WEB server 102 without querying the terminal 101. The HLR data carrying the user identification information remotely queries the service request and reads the returned query results. the
查询服务器103设置在网管网内是一种较佳的方式,这样从查询终端101到查询服务器103共经过了两道防火墙,安全性较高。WEB服务器102可以设置在网管网的防火墙处,即直接连接在网管网的防火墙上,采用网管网防火墙的规则,便于管理。 It is a better mode that the query server 103 is set in the network management network, so that the query terminal 101 to the query server 103 passes through two firewalls, and the security is relatively high. The WEB server 102 can be set at the firewall of the network management network, that is, directly connected to the firewall of the network management network, and adopts the rules of the firewall of the network management network to facilitate management. the
需要说明的是,WEB服务器102和查询服务器103组成了执行查询功能的查询子系统,WEB服务器102和查询服务器103的功能也可以合并设置在一个服务器上。 It should be noted that the WEB server 102 and the query server 103 constitute a query subsystem for performing query functions, and the functions of the WEB server 102 and the query server 103 can also be combined and set on one server. the
如图2所示,HLR用户数据查询方法包括如下步骤: As shown in Figure 2, HLR user data inquiry method comprises the steps:
步骤S201、客服人员在前台的查询终端101登录WEB服务器102,客服人员登录WEB服务器102时要进行鉴权,身份验证通过后方可登录。 Step S201 , the customer service personnel log in to the WEB server 102 at the inquiry terminal 101 at the front desk. When the customer service personnel log in to the WEB server 102 , authentication is required, and they can log in only after passing the identity verification. the
登录时可以采用在前台查询终端101通过WEB页面输入WEB服务器的ip地址,打开WEB服务器页面,然后进行鉴权登录的方式,还可以同时采用客服人员与查询终端IP绑定的方式,每个客服人员只能使用自己的用户名和主机登录WEB服务器102进行查询,以加强系统的安全性。 When logging in, you can use the query terminal 101 at the front desk to enter the ip address of the WEB server through the WEB page, open the WEB server page, and then perform authentication and login. You can also use the method of binding the customer service personnel and the query terminal IP at the same time. Personnel can only use their own user names and hosts to log in to the WEB server 102 to inquire, so as to strengthen the security of the system. the
步骤S202、客服人员在查询终端101通过WEB服务器102输入待查询的用户标识信息,可以一次输入多个用户标识信息。 Step S202 , the customer service personnel input the user identification information to be queried at the query terminal 101 through the WEB server 102 , and can input multiple user identification information at one time. the
步骤S203、查询服务器103接收WEB服务器102发送的待查询的用户标识信息,查询服务器103查询所输入用户标识信息归属的HLR,并远程登录该HLR,登录时若出现错误或异常,根据设置重试或退出。 Step S203, the query server 103 receives the user identification information to be inquired sent by the WEB server 102, the query server 103 queries the HLR to which the input user identification information belongs, and remotely logs in to the HLR, if there is an error or abnormality during login, retry according to the settings or exit. the
查询用户标识信息归属的HLR时,主要根据预先存储的用户标识信息和HLR对应表查询,用户标识信息主要为用户号码,用户标识信息和HLR的对应表可以存储在查询服务器本地,也可以为其设置一个数据库服务器104,查询时,查询服务器103连接数据库服务器104并根据数据服务器中的用户数据查询。 When inquiring about the HLR to which the user identification information belongs, the user identification information and the HLR corresponding table are mainly used for querying. A database server 104 is set, and when querying, the query server 103 connects to the database server 104 and queries according to the user data in the data server. the
步骤S204、查询服务器103登录HLR成功后接收HLR返回的用户数据, 接收到用户数据后,可以将HLR返回的用户数据翻译成前台客服人员容易识别的使用自然语言描述的用户数据再显示给WEB服务器中的客服人员,使用自然语言描述的信息是相对于原始数据而言的,是指该用户是否开通漫游、是否开通国际短信等类似的信息,这样,客服人员可以直观的识别用户数据,不需要自己面对用户数据进行对应的查阅和翻译。当然,查询服务器103也可以不对返回的用户数据进行翻译,直接显示给客服人员。 Step S204, the query server 103 receives the user data returned by the HLR after logging in to the HLR successfully, After receiving the user data, the user data returned by the HLR can be translated into user data described in natural language that can be easily recognized by the front desk customer service personnel, and then displayed to the customer service personnel in the WEB server. The information described in natural language is relative to the original data. In other words, it refers to whether the user has activated roaming, whether to activate international SMS, and similar information. In this way, customer service personnel can intuitively identify user data, and do not need to consult and translate the user data by themselves. Of course, the query server 103 may not translate the returned user data, but directly display it to the customer service personnel. the
以上步骤即可完成HLR数据的查询。 The above steps can complete the query of HLR data. the
图3为HLR数据的查询过程中各个设备间的信号传输示意图,通过图3可以清楚的看到HLR数据的查询过程和查询过程中信号的传输。 FIG. 3 is a schematic diagram of signal transmission between various devices during the HLR data query process. Through FIG. 3 , the HLR data query process and the signal transmission during the query process can be clearly seen. the
在步骤S203中,从登录HLR到所需要的用户数据成功返回,要涉及到多次交互,为防止交互过程中出现问题而导致登录失败却不能及时退出的情况,在每次登录交互时都进行了设置,对可能出现的错误进行严格处理,在建立连接失败时释放占用的资源,并向所述查询终端返回失败指示信息或在建立连接后用户数据查询失败时,释放与HLR之间的连接并通过所述WEB服务器向查询终端返回失败指示信息,保证HLR远程登录正常进行。 In step S203, multiple interactions are involved from logging in to the HLR to the successful return of the required user data. In order to prevent problems in the interaction process from failing to log in but not being able to log out in time, each login interaction is performed. Set up, strictly handle possible errors, release the occupied resources when the connection fails, and return failure indication information to the query terminal or release the connection with the HLR when the user data query fails after the connection is established And return failure indication information to the query terminal through the WEB server to ensure that the HLR remote login is normally carried out. the
在请求建立连接时,当设置的最长连接时间内接不到HLR返回的连接确认信号时,确定建立连接失败,由于在请求建立连接时,已经占用了一定的资源,所以在建立连接失败时也需要释放资源。在用户数据查询时,当没有成功接收到数据或接收的数据不包含该步骤设定携带的关键字时,确定查询失败,如登录时不携带提示登录的关键字、需要密码时不携带提示输入密码的关键字或需要二级登录、查询指令或返回查询结果时不携带相应提示符,都可确定查询失败。 When requesting to establish a connection, when the connection confirmation signal returned by the HLR is not received within the maximum connection time set, it is determined that the connection has failed. Since certain resources have been occupied when the connection is requested, when the connection fails to be established Resources also need to be released. When querying user data, if the data is not successfully received or the received data does not contain the keyword set in this step, it is determined that the query fails, such as the keyword that prompts for login is not carried when logging in, and the prompt for input is not carried when a password is required The keyword of the password or the need for secondary login, query command or return of the query result without the corresponding prompt can determine the query failure. the
在每次登录交互时,如果因网络问题而导致执行指令超时,则可以进行重试,重试的最高次数可根据需要制定,一旦超过最高次数,则按照交互失败处理;如果在登录未成功时出现接收数据错误、接收数据不正确或执行指令失败的情况,退出发起telnet连接的socket;如果在登录成功后出现接收数据错误 或执行指令失败的情况,发送exit指令,退出登录。同时,为了方便对出现的问题进行定位、追踪、分析和解决,可以将每次出现的错误都详细记录到错误日志中。 During each login interaction, if the execution command times out due to network problems, you can retry. The maximum number of retries can be set according to your needs. Once the maximum number of retries is exceeded, it will be treated as an interaction failure; if the login is not successful In the event of received data error, incorrect received data or failure to execute the command, exit the socket that initiated the telnet connection; if there is a received data error after successful login Or if the execution of the command fails, send the exit command to log out. At the same time, in order to facilitate the positioning, tracking, analysis and resolution of the problems that occur, each error that occurs can be recorded in the error log in detail. the
查询服务器登录HLR并查询用户数据的具体步骤如图4所示: The specific steps of querying the server to log in to the HLR and querying user data are shown in Figure 4:
步骤S401、发起HLR连接,一般HLR提供telnet或者ssh的方式供远程登录使用,连接时,通过socket方式连接到HLR上。 Step S401: Initiate HLR connection. Generally, HLR provides telnet or ssh for remote login. When connecting, connect to HLR through socket. the
步骤S402、判断连接是否成功,若成功,执行步骤S403,若不成功,执行步骤S419。 Step S402, judging whether the connection is successful, if successful, execute step S403, if not, execute step S419. the
步骤S403、接收返回的数据。 Step S403, receiving returned data. the
步骤S404、判断是否接收到数据,如果是,执行步骤S405,如果不是,执行步骤S420。 Step S404, judging whether data is received, if yes, execute step S405, if not, execute step S420. the
步骤S405、使用telnet或ssh协议解析收到的数据,判断收到的数据中是否包含提示登录的关键字,如“login”关键字,如果是,执行步骤S406,如果不是,执行步骤S420。 Step S405, use telnet or ssh protocol to analyze the received data, and judge whether the received data contains a keyword prompting login, such as the "login" keyword, if yes, execute step S406, if not, execute step S420. the
步骤S406、发送用户名,接收返回的数据。 Step S406, sending the user name, and receiving the returned data. the
步骤S407、判断是否接收到数据,如果是,执行步骤S408,如果不是,执行步骤S420。 Step S407, judging whether data is received, if yes, execute step S408, if not, execute step S420. the
步骤S408、使用telnet或ssh协议解析收到的数据,判断收到的数据中是否包含所要密码的关键字,如“password”关键字,如果是,执行步骤S409,如果不是,执行步骤S420。 Step S408, use the telnet or ssh protocol to analyze the received data, and judge whether the received data contains the keyword of the desired password, such as the "password" keyword, if yes, execute step S409, if not, execute step S420. the
步骤S409、发送密码,接收返回的数据。 Step S409, sending the password, and receiving the returned data. the
步骤S410、判断是否接收到数据,如果是,执行步骤S411,如果不是,执行步骤S420。 Step S410, judging whether data is received, if yes, execute step S411, if not, execute step S420. the
步骤S411、使用telnet或ssh协议解析收到的数据,判断收到的数据中是否包含HLR返回的提示符,如“>”关键字,如果是,执行步骤S412,如果不是,执行步骤S420。 Step S411, use telnet or ssh protocol to analyze the received data, and judge whether the received data contains the prompt returned by the HLR, such as the ">" keyword, if yes, execute step S412, if not, execute step S420.
步骤S412、发送二级登录指令,接收返回的数据。 Step S412, sending a secondary login command, and receiving returned data. the
步骤S413、判断是否接收到数据,如果是,执行步骤S414,如果不是,执行步骤S421。 Step S413, judging whether data is received, if yes, execute step S414, if not, execute step S421. the
步骤S414、使用telnet或ssh协议解析收到的数据,判断收到的数据中是否包含HLR返回的提示符,如“<”关键字,如果是,执行步骤S415,如果不是,执行步骤S421。 Step S414, use telnet or ssh protocol to analyze the received data, and judge whether the received data contains the prompt returned by HLR, such as the "<" keyword, if yes, execute step S415, if not, execute step S421. the
步骤S415、发送查询指令,根据HLR的不同发送不同的查询指令,可以是一条,也可以为多条,接收返回的数据。 Step S415 , sending a query command, sending different query commands according to different HLRs, one or more, and receiving the returned data. the
步骤S416、判断是否接收到数据,如果是,执行步骤S417,如果不是,执行步骤S422。 Step S416, judging whether data is received, if yes, execute step S417, if not, execute step S422. the
步骤S417、使用telnet或ssh协议解析收到的数据,判断收到的数据中是否包含HLR返回的提示符,如“<”关键字,如果是,执行步骤S418,如果不是,执行步骤S422。 Step S417, use telnet or ssh protocol to parse the received data, and judge whether the received data contains the prompt returned by HLR, such as the "<" keyword, if yes, execute step S418, if not, execute step S422. the
步骤S418、查询成功,发送exit指令,退出二级登录,再发送exit指令,退出一级登录,退出socket,同时还可以将本次查询开始及结束的时间、查询客服人员,查询终端IP、用户标识信息都详细记录到日志中,以便于日后的统计和分析。 Step S418, if the query is successful, send an exit command to log out of the second-level login, and then send an exit command to log out of the first-level login and exit the socket. At the same time, you can also query the start and end time of this query, query customer service personnel, query terminal IP, user The identification information is recorded in the log in detail for future statistics and analysis. the
步骤S419、提示连接HLR失败,释放连接时占用的资源,执行步骤S423。 Step S419, prompting that the connection to the HLR fails, releasing the resources occupied during the connection, and performing step S423. the
步骤S420、提示登录HLR失败,退出socket,执行步骤S423。 Step S420: Prompt that the login to the HLR fails, exit the socket, and execute step S423. the
步骤S421、提示登录HLR失败,发送exit指令,退出一级登录,退出socket。 Step S421 , prompting that the login to the HLR fails, sending an exit command, exiting the first-level login, and exiting the socket. the
步骤S422、提示指令执行失败,发送exit指令,退出二级登录,再发送exit指令,退出一级登录,退出socket。 Step S422, prompting that the execution of the command fails, sending an exit command to exit the second-level login, and sending an exit command again to exit the first-level login and exit the socket. the
步骤S423、将登录与查询HLR失败的资料记录到日志中,以便于问题的定位、追踪、分析和解决,记录的资料可以包括登录与查询的时间、出现错误的步骤、登录的用户标识信息、操作的客服人员等。由于详细记录了出现错误的步骤,所以可以较精确的定位出现故障的位置,便于问题的分析和解决。 Step S423, record the failure data of login and query HLR into the log, so as to locate, track, analyze and solve the problem, the recorded data can include the time of login and query, error steps, login user identification information, Operating customer service personnel, etc. Since the error steps are recorded in detail, the location of the fault can be located more precisely, which is convenient for problem analysis and solution.
当然,对于不同的HLR来说,登录的过程也有所不同,有的HLR不需要进行二级登录,这样就不需要进行有关二级登录交互的判断,有的HLR在发起连接时就要求将用户名和密码发送过去直接进行登录,这样就不需要进行有关用户名和密码的交互判断,直接判断一级登录是否成功即可,登录的过程可以根据HLR的不同进行相应设置。 Of course, for different HLRs, the login process is also different. Some HLRs do not need to perform secondary login, so there is no need to make judgments about secondary login interactions. Some HLRs require the user to log in when initiating a connection Username and password are sent to the past to log in directly, so that there is no need to make interactive judgments about user name and password, and it is enough to directly judge whether the first-level login is successful. The login process can be set according to different HLRs. the
在步骤S202中,客服人员通过WEB服务器输入待查询的用户标识信息,可以一次输入多个用户标识信息,这时,可为每一个HLR建立对应的待查询用户标识信息队列,将同属于一个HLR的待查询用户标识信息放入对应的队列中,再依次进行查询,或进行并发查询,例如,同时有客服人员输入的500个用户标识信息需要进行查询,这500个用户标识信息可能是不同的客服人员在接近的时间输入的,也可能是一个客服人员需要查询多个用户标识信息,假设这500个用户标识信息中有20个用户标识信息归属于同一个HLR,那么将这20个HLR放入一个队列中,依次查询或利用多线程实现并发查询,为防止客服人员等待的时间过长,队列长度门限值是可以设置的,一般按照客服人员能接受的等待时间来设置,如果队列已满,则给客服人员相应的提示,不再将用户标识信息放入队列。 In step S202, the customer service personnel input the user identification information to be inquired through the WEB server, and can input a plurality of user identification information at one time. At this time, a queue of corresponding user identification information to be inquired can be set up for each HLR, which will belong to the same HLR The user identification information to be queried is put into the corresponding queue, and then the query is performed sequentially, or concurrently. For example, there are 500 user identification information input by the customer service personnel to be queried at the same time, and the 500 user identification information may be different. The customer service personnel input it at a close time, or one customer service personnel needs to query multiple user identification information. Assuming that 20 user identification information among the 500 user identification information belong to the same HLR, then put these 20 HLR Enter a queue, query sequentially or use multi-threading to achieve concurrent query, in order to prevent customer service personnel from waiting too long, the queue length threshold can be set, generally set according to the waiting time acceptable to customer service personnel, if the queue is already If it is full, the corresponding reminder will be given to the customer service personnel, and the user identification information will not be put into the queue any more. the
并发查询时,并发查询的队列长度门限值可以根据HLR的负荷能力进行设置,以不影响通信网络为准,并发查询的队列长度门限值可以设置成一个固定值,例如:设置为300,则登录该HLR的用户标识信息在300以内时,若队列中增加了用户标识信息,则可发起该用户标识信息的连接,进行并发查询,若登录该HLR的用户标识信息达到300,则不再将新的用户标识信息放入队列,并提示客服人员队列已满。队列长度门限值还可以根据HLR的负荷能力进行动态调整,若某段时间HLR负荷较大,则相应降低队列长度门限值,反之,若某段时间HLR比较空闲,则相应增加队列长度门限值。还可以根据经验数据来调整队列长度门限值,主要调整依据是节假日与平时的经验值、每天各时段的经验值,例如:若经验数据显示,平时晚上6点到12点是通话高峰, 那么,在这段时间内相应降低队列长度门限值,在晚上12点以后再根据经验数据相应增加队列长度门限值,而节假日晚上6点到2点是通话高峰,那么在节假日的这段时间相应降低队列长度门限值,在晚上2点以后再根据经验数据相应增加队列长度门限值。 During concurrent query, the queue length threshold of concurrent query can be set according to the load capacity of HLR, subject to not affecting the communication network, the queue length threshold of concurrent query can be set to a fixed value, for example: set to 300, Then when the user identification information logged into this HLR is within 300, if the user identification information has been added in the queue, the connection of the user identification information can be initiated to perform concurrent queries. If the user identification information logged into the HLR reaches 300, no more Put the new user ID information into the queue, and prompt the customer service personnel that the queue is full. The queue length threshold can also be dynamically adjusted according to the load capacity of the HLR. If the HLR load is heavy for a certain period of time, the queue length threshold will be reduced accordingly. On the contrary, if the HLR is relatively idle for a certain period of time, the queue length threshold will be increased accordingly. limit. You can also adjust the queue length threshold based on empirical data. The main adjustment is based on the experience value of holidays and normal times, and the experience value of each time period of the day. Then, during this period of time, reduce the threshold value of the queue length correspondingly, and increase the threshold value of the queue length correspondingly after 12:00 p.m. Reduce the threshold value of queue length correspondingly at time, and increase the threshold value of queue length correspondingly according to empirical data after 2 o'clock in the evening. the
如图5所示,用户标识信息进入队列进行并发查询的步骤包括: As shown in Figure 5, the steps for user identification information to enter the queue for concurrent query include:
步骤S501、客服人员通过WEB服务器102输入待查询的用户标识信息,一次可输入多个用户标识信息。 Step S501, the customer service personnel input the user identification information to be queried through the WEB server 102, and can input multiple user identification information at a time. the
步骤S502、查询服务器103接收WEB服务器发送的待查询用户标识信息,判断这些用户标识信息是否符合要求,主要根据用户标识信息长度、开头数字等条件进行判断,如果符合要求,执行步骤S504,如果不符合要求,执行步骤S503。 Step S502, the query server 103 receives the user identification information to be inquired from the WEB server, and judges whether these user identification information meet the requirements, mainly according to the conditions such as the length of the user identification information, the beginning number, etc., if it meets the requirements, execute step S504, if not If the requirements are met, go to step S503. the
步骤S503、提示客服人员所输入用户标识信息有误。 Step S503, prompting the customer service personnel that the input user identification information is incorrect. the
步骤S504、通过事先存储的用户标识信息段与HLR对应关系表查询用户标识信息的归属HLR。 Step S504, querying the HLR that belongs to the user identification information through the pre-stored correspondence table between the user identification information segment and the HLR. the
步骤S505、获得查询到的用户标识信息归属HLR的当前连接数,并根据HLR当前负荷计算HLR允许连接的最大数目。 Step S505, obtaining the current number of connections of the HLR belonging to the queried user identification information, and calculating the maximum number of connections allowed by the HLR according to the current load of the HLR. the
步骤S506、根据该HLR允许连接的最大数目和获得的当前连接数,判断队列是否已满,如果队列已满,则执行步骤S508,如果队列未满,则执行步骤S507。 Step S506. According to the maximum number of connections allowed by the HLR and the obtained current number of connections, it is judged whether the queue is full. If the queue is full, execute step S508. If the queue is not full, execute step S507. the
步骤S507、将HLR数据远程查询服务请求中携带的待查询用户标识信息按请求的先后顺序放入相应HLR的队列中,发起HLR连接,进行并发查询。 Step S507, put the user identification information to be queried carried in the HLR data remote query service request into the queue of the corresponding HLR according to the request sequence, initiate HLR connection, and perform concurrent query. the
步骤S508、提示客服人员该用户标识信息所属HLR的连接数目过多,请稍后再试。 Step S508, prompting the customer service personnel that the number of connections to the HLR to which the user identification information belongs is too large, please try again later. the
还可以设置一个缓存,在队列已满时,将不能进入队列的用户标识信息暂时放入缓存中,一旦队列中出现空闲位置,则自动使缓存中的用户标识信息进入队列,这样即可进一步简化客服人员的操作,当然,也可以设置一个缓存的 最大数量,在达到最大数量时,不再将用户标识信息存入缓存,同时给客服人员相应的提示,以减少客服人员等待时间。 It is also possible to set up a cache. When the queue is full, the user identification information that cannot enter the queue is temporarily put into the cache. Once there is a free position in the queue, the user identification information in the cache is automatically entered into the queue, which can be further simplified. The operation of customer service personnel, of course, can also set a cached The maximum number, when the maximum number is reached, the user identification information will no longer be stored in the cache, and corresponding prompts will be given to the customer service personnel to reduce the waiting time of the customer service personnel. the
如图6a所示,本发明实施例中查询服务器103包括如下单元: As shown in Figure 6a, the query server 103 in the embodiment of the present invention includes the following units:
识别单元601,用于对用户标识信息进行识别,确认用户标识信息有效后,查询该用户标识信息的归属HLR,并获得该HLR的配置信息。
The identifying
登录单元602,用于根据该HLR的配置信息与待查询用户归属的HLR建立连接并查询用户标识信息在HLR中对应的用户数据,以及在建立连接失败或用户数据查询失败时,释放与HLR之间的连接并向WEB服务器发送失败指示信息,在查询成功后,向WEB服务器发送查询结果,再退出HLR登录。
The
进一步,如图6b所示,为了能够实现几个同属于一个HLR的用户标识信息并发登录,该查询服务器103还包括: Further, as shown in Figure 6b, in order to realize concurrent login of several user identification information belonging to one HLR, the query server 103 also includes:
调度单元603,用于对并发查询的过程进行调度,查询该用户标识信息所归属HLR的当前连接数,并在当前连接数未达到为其设置的最大连接数时,将该用户标识信息放入队列中,在当前连接数达到为其设置的最大连接数时,提示客服人员连接数过多,稍后再进行查询。
此时,登录单元602对队列中的用户标识信息进行并发登录,并发登录可以用多线程实现。
At this time, the
更进一步,为方便客服人员,简化操作,还可在查询服务器103中设置一个缓存单元604,用于暂时存储调度单元603没有放入队列的用户标识信息,一旦队列中出现空余的位置,调度单元603立即自动读取存储单元中存储的用户标识信息并将其放入队列中。
Furthermore, for the convenience of customer service personnel and simplified operation, a
更佳的,为方便客服人员识别返回的数据中所携带的信息,提高工作效率,该查询服务器103还包括: More preferably, in order to facilitate customer service personnel to identify the information carried in the returned data and improve work efficiency, the query server 103 also includes:
解析单元605,用于解析登录单元602获取到的用户数据,将这些用户数据翻译成便于客服人员识别的使用自然语言描述的用户数据,如该用户是否开通漫游等。
The
本发明实施例通过提供的HLR用户数据查询的方法、系统和装置,在登录HLR过程中涉及的多次交互中,对于可能出现的错误都进行了相应的设置,使得在登录HLR失败时能够及时退出,不再影响再次登录,提高了HLR查询的效率。 The embodiment of the present invention provides the method, system and device for HLR user data query, and in the multiple interactions involved in the process of logging into the HLR, corresponding settings have been made for possible errors, so that when the login to the HLR fails, it can be timely Logout will no longer affect login again, which improves the efficiency of HLR query. the
显然,本领域的技术人员可以对本发明实施例进行各种改动和变型而不脱离本发明的精神和范围。这样,倘若本发明的这些修改和变型属于本发明权利要求及其等同技术的范围之内,则本发明也意图包含这些改动和变型在内。 Apparently, those skilled in the art can make various changes and modifications to the embodiments of the present invention without departing from the spirit and scope of the present invention. Thus, if these modifications and variations of the present invention fall within the scope of the claims of the present invention and equivalent technologies thereof, the present invention also intends to include these modifications and variations.
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