CN102722800A

CN102722800A - Event routing management system based on client terminal

Info

Publication number: CN102722800A
Application number: CN2012102315219A
Authority: CN
Inventors: 谷克宏; 黄岷; 何江银; 张振宇; 张燕梅; 张卫强; 朱家兵; 余推波; 李端肃
Original assignee: Gansu Yinguang Juyin Chemical Industry Co Ltd
Current assignee: Gansu Yinguang Juyin Chemical Industry Co Ltd
Priority date: 2012-07-05
Filing date: 2012-07-05
Publication date: 2012-10-10

Abstract

The invention discloses an event routing management system based on a client terminal, which comprises a contract generation unit, an office assistant (OA) office unit, a file management unit, a module for generating an event to be handled, a module for feeding back the event to be handled, a module for scanning the event to be handled, a short message reminding module and a module for processing the event to be handled, wherein the contract generation unit, the OA office unit and the file management unit respectively correspond to a memory of the event to be handled; each memory is connected with the module for scanning the event to be handled; the module for scanning the event to be handled is respectively connected with the module for generating the event to be handled and the short message reminding module; the module for generating the event to be handled is respectively connected with the module for feeding back the event to be handled and the module for processing the event to be handled; and according to the event routing management system based on the client terminal, apart from that the event routing management at the client terminal can be carried out, the information of the event to be handled can be correspondingly sent to a mobile phone or an email box of a user through a manufacturing advisory service (MAS) so as to remind the user.

Description

Client-based incident route management system

Technical field

The invention belongs to the client management system field, be applied in the factory information system, relate to a kind of client-based incident route management system.

Background technology

Publication number is that " a kind of device of realizing the method and the realization event route of information management " patent of CN1870512A discloses a kind of method that realizes information management in the prior art; Comprise step: A, user interface are sent the information management event action request that carries event identifier to the incident routing unit, and the incident routing unit sends the request of information management event action to the Service Processing Unit corresponding to this event identifier; B, Service Processing Unit send the information management event action request that carries client identification and event identifier to background server; C, background server are handled the information management event action request of receiving, return result according to client identification and event identifier to Service Processing Unit described in the steps A then, and this Service Processing Unit carries out data storage.But above-mentioned technology only be to the user propose single between operate conversion process, can't handle to the request of a plurality of systems.

Summary of the invention

The purpose of this invention is to provide a kind of client-based incident route management system, can the incident management of multisystem is unified handle in real time.

This client-based incident route management system; Comprise contract generation unit, OA office unit, file administration unit, pending incident generation module, pending incident feedback module, pending event scanning module, note prompting module, pending event processing module; Wherein corresponding pending event memory is distinguished in contract generation unit, OA office unit, file administration unit; Each storer is connected with pending event scanning module; Pending event scanning module is connected with the note prompting module with pending incident generation module respectively, and pending incident generation module is connected with pending event processing module with pending incident feedback module respectively; At first the user passes through ID login back entering contract generation unit or OA office unit or file administration unit separately, generates pending incident after the event handling and instructs, and pending incident instruction and ID information deposit the pending event memory of corresponding system together respectively in; Pending event memory in each system of pending event scanning module timing scan when having pending incident instruction, sends to pending incident generation module with pending incident, simultaneously pending incident and id information is sent to the note prompting module; After the note prompting module is received instruction, find user's cell-phone number or mailbox, pending event information is sent in corresponding mobile phone number or the mailbox through the MAS server according to the id information correspondence; Pending incident generation module generates the individual event instruction with pending information according to classification and time sequencing and sends to pending event processing module; The instruction of the incident that will send simultaneously sends to pending incident feedback module, pending incident feedback module with in each pending event memory about the information deletion of this incident; Pending event processing module receives that incident instructs laggard behaviour part to handle.

Beneficial effect of the present invention:

The present invention can also serve corresponding the sending in user mobile phone or the mailbox of information with pending incident through MAS, to remind the user except carrying out the routing management of client event.

Description of drawings

Fig. 1 is the incident route management system structure composition frame chart that the present invention is based on client.

Embodiment

For making the object of the invention, technical scheme and advantage clearer; Below in conjunction with accompanying drawing embodiments of the invention are elaborated: present embodiment is being to implement under the prerequisite with technical scheme of the present invention; Provided detailed embodiment and concrete operating process, but protection scope of the present invention is not limited to following embodiment.

As shown in Figure 1; Client-based incident route management system of the present invention; Comprise contract generation unit, OA office unit, file administration unit, pending incident generation module, pending incident feedback module, pending event scanning module, note prompting module, pending event processing module; Wherein corresponding pending event memory is distinguished in contract generation unit, OA office unit, file administration unit; Each storer is connected with pending event scanning module, and pending event scanning module is connected with the note prompting module with pending incident generation module respectively, and pending incident generation module is connected with pending event processing module with pending incident feedback module respectively.

Workflow of the present invention may further comprise the steps:

001. the user carries out one-touch login through ID separately, can get into contract generation unit, OA office unit, file administration unit after the login simultaneously;

002. carry out the processing of incident after getting into each system, and generate pending incident instruction, pending incident instruction and ID information deposit the pending event memory of corresponding system together respectively in;

003. pending event scanning module can regularly scan the pending event memory in each system; Also can be real-time scan has user oriented scan event that the interface is set in the pending event scanning module, when being in when being busy with one's work; Can set scanning or the real time scan of short time; Idle when work, during such as weekend or festivals or holidays, can be set as long scanning.

When existing pending incident to instruct, pending incident is sent to pending incident generation module, simultaneously pending incident and id information are sent to the note prompting module;

After 004. the note prompting module is received instruction; Search the user profile thesaurus based on the id information correspondence; Find this user's cell-phone number or mailbox, with cell-phone number or mailbox together with pending event information through the MAS server, the MAS server sends to information in corresponding mobile phone number or the mailbox again;

005. pending incident generation module generates the individual event instruction with pending information according to classification and time sequencing and sends to pending event processing module; The user handles or the incident urgency level is handled according to time sequencing; If handle by the incident urgency level; Field with the representative urgency in the incident instruction also sends to pending event processing module in the lump so, and the instruction of the incident that will send simultaneously sends to pending incident feedback module;

006. pending incident feedback module real-time with in each pending event memory about the information deletion of this incident;

007. pending event processing module carries out event handling according to urgency after receiving the incident instruction.

Claims

1. client-based incident route management system; Comprise contract generation unit, OA office unit, file administration unit, pending incident generation module, pending incident feedback module, pending event scanning module, note prompting module, pending event processing module; Wherein corresponding pending event memory is distinguished in contract generation unit, OA office unit, file administration unit; Each storer is connected with pending event scanning module; Pending event scanning module is connected with the note prompting module with pending incident generation module respectively, and pending incident generation module is connected with pending event processing module with pending incident feedback module respectively; At first the user passes through ID login back entering contract generation unit or OA office unit or file administration unit separately, generates pending incident after the event handling and instructs, and pending incident instruction and ID information deposit the pending event memory of corresponding system together respectively in; Pending event memory in each system of pending event scanning module timing scan when having pending incident instruction, sends to pending incident generation module with pending incident, simultaneously pending incident and id information is sent to the note prompting module; After the note prompting module is received instruction, find user's cell-phone number or mailbox, pending event information is sent in corresponding mobile phone number or the mailbox through the MAS server according to the id information correspondence; Pending incident generation module generates the individual event instruction with pending information according to classification and time sequencing and sends to pending event processing module; The instruction of the incident that will send simultaneously sends to pending incident feedback module, pending incident feedback module with in each pending event memory about the information deletion of this incident; Pending event processing module receives that incident instructs laggard behaviour part to handle.