CN103838777A - A method for service inquiry and reservation based on a vehicle-mounted terminal - Google Patents
A method for service inquiry and reservation based on a vehicle-mounted terminal Download PDFInfo
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- CN103838777A CN103838777A CN201210489863.0A CN201210489863A CN103838777A CN 103838777 A CN103838777 A CN 103838777A CN 201210489863 A CN201210489863 A CN 201210489863A CN 103838777 A CN103838777 A CN 103838777A
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Abstract
The invention provides a method for inquiring and reserving services based on a vehicle-mounted terminal, which is characterized in that a central server retrieves service points where service items which need to be reserved and are in an idle state are located, feeds the service points back to the vehicle-mounted terminal, and then, a user makes a reservation. Thus, the user does not need to search for the idle service item from a specific service point, and the central server feeds back that the service point with the idle service item is determined. The condition that the service point has no idle service item after a user selects a certain service point is avoided, the operation blindness is reduced, and the interaction times of the vehicle-mounted terminal and the central server are also reduced.
Description
Technical field
The present invention relates to a kind of method of carrying out service-seeking reservation based on car-mounted terminal.
Background technology
At present, on vehicle, realizing subscription services is mainly by call center system, and call center system comprises server-centric system and operator attendance system.Subscriber phone is informed the service that contact staff need to preengage, and sends order by contact staff to server-centric system, completes reservation.There is lower column defects with upper type:
1, user before reserving by phone and do not know that the whether available free position of service point can preengage, there will be repeatedly inquiry just can realize the situation of reservation.2, user need to record title and the phone thereof of multiple service points.3, call center system need to be accepted a large amount of clients' reservation, processes these reservations by manual type, is unfavorable for improving service quality.
Summary of the invention
The present invention is for solving above-mentioned at least one technical matters, a kind of method of carrying out service-seeking reservation based on car-mounted terminal is provided, can improve subscription services quality and the processing power of service point, realize and automatically process subscription services, reduce the human intervention in business procession.Meanwhile, user's reservation is simpler, convenient, fast.
For achieving the above object, the invention provides a kind of method of carrying out service-seeking reservation based on car-mounted terminal, it is characterized in that, comprise the steps: S1: service point management system is to the status information of the real-time upload service item of central server; S2: user sends inquiry request by car-mounted terminal to central server, the packet of inquiry request comprises service entry classification; S3: central server is retrieved according to inquiry request, car-mounted terminal obtains Query Result to central server with polling mode, if retrieve idle service entry, returns to Query Result by central server to car-mounted terminal, and performs step 4; If do not retrieve idle service entry, return to inquiry failure and finish by car-mounted terminal; S4: user sends reserve requests by car-mounted terminal (1) to central server, and the packet of reserve requests comprises the identification code of service point; S5: central server retrieves idle service entry in corresponding with service point, upgrades the state of this free time service entry, and this lastest imformation is uploaded to service point management system; S6: service point management system is changed the state of corresponding with service item, and reservation result is returned to central server; S7: reservation result is sent to car-mounted terminal by central server; S8: car-mounted terminal is resolved reservation result, definite predetermined whether successful, if success points out user to preengage successfully; Otherwise return to step S4.
Preferably, described car-mounted terminal comprises vehicle-mounted DCM and vehicle mounted multimedia, and described vehicle-mounted DCM is for carrying out network service with described central server; Described vehicle mounted multimedia comprises GPS navigation module, the first control module, reservation module, and the first display, and described the first control module is connected with described vehicle-mounted DCM, GPS navigation module, reservation module and the first display respectively.
Preferably, described central server comprises database server and resolution server, and described database server is for the state of stores service item; Described resolution server is for carrying out network service with described car-mounted terminal and service point management system, and described resolution server is connected with described database server.
Preferably, described database server is also for the positional information of storage service point, and after preengaging successfully, the positional information of service point is sent to car-mounted terminal by described central server, and described car-mounted terminal can navigate according to the positional information of this service point.
Preferably, described service point management system comprises service point DCM and sales platform, and described service point DCM is for carrying out network service with described central server; Described sales platform, for the maintenance of service entry state, comprises the second control module, load module and second display, and described the second control module is connected with described service point DCM, load module and second display respectively.
Preferably, in described step S2, the packet of inquiry request also comprises the positional information of vehicle, and described step S3 central server can retrieve near service point vehicle according to the positional information of vehicle.
Preferably, in described step S2, the packet of inquiry request also comprises target position information, and described step S3 central server can retrieve near service point target ground according to target position information.
Preferably, in described step S3, central server sorts the service point information retrieving, and sortord comprises that vehicle is apart from the distance of service point or service point star or vehicle apart from the distance of service point and the weighting of service point star sequence.
Preferably, in described step S4, the packet of reserve requests also comprises estimated time of arrival (ETA), and described expectation reaches the time and draws through path analysis according to the position of the current location of vehicle and service point.
Preferably, after preengaging successfully, car-mounted terminal prompting user reaches service point in certain hour section, if user does not reach in certain hour section, service point management system is initiated to cancel reserve requests to central server, and the state of the service entry of reservation is changed to the free time by central server.
The invention has the beneficial effects as follows: central server retrieves the service point that needs service entry place reservation and that be idle condition, feeds back to car-mounted terminal, then is preengage by user.User is without looking for idle service entry from specific service point like this, and what central server fed back is to determine the service point with idle service entry.Avoid user to select after certain service point, this service point has not had the situation of idle service entry, reduces operation blindness, reduces the interaction times of car-mounted terminal and central server yet.
Accompanying drawing explanation
Fig. 1 is the systematic schematic diagram that carries out service-seeking reservation based on car-mounted terminal that the embodiment of the present invention provides.
Fig. 2 is the process flow diagram that carries out service-seeking reservation based on car-mounted terminal that the embodiment of the present invention provides.
Mark in figure:
1-car-mounted terminal, the vehicle-mounted DCM of 11-, 12-vehicle mounted multimedia, 121-GPS navigation module, 122-the first control module, 123-reservation module, 124-the first display
2-central server, 21-database server, 22-resolution server,
3-service point management system, 31-service point DCM, 32-sales platform, 321-the second control module, 322-load module, 323-second display.
Embodiment
In order to make technical matters solved by the invention, technical scheme and beneficial effect clearer, below in conjunction with drawings and Examples, the present invention is further elaborated.Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not intended to limit the present invention.
It should be noted that, the word such as service point, service entry of the specific embodiment of the invention is described, wherein service point refers to the service location of the various services such as food and drink, lodging, film, parking, charging can be provided, service entry refers to the specific service project that each service location provides, as open-air parking position or the underground parking space in the common film of the single room at hotel or double room, film or 3D film, parking lot.
Consult Fig. 1, carry out the also systematic schematic diagram of reservation of service-seeking for what the embodiment of the present invention provided based on car-mounted terminal.The system that enforcement the present invention carries out the method for service-seeking reservation comprises car-mounted terminal 1, central server 2 and service point management system 3.Below these three parts are elaborated.
Car-mounted terminal 1 comprises vehicle-mounted DCM11(Data Communication Module data communication module) and vehicle mounted multimedia 12, vehicle-mounted DCM11 includes but not limited to Wi-Fi, 2G, 3G communication module, utilizes the network service of Wi-Fi, 2G, 3G network realization and central server 2.Vehicle mounted multimedia 12 can show information of vehicles by voice, image, mode word, specifically comprise GPS navigation module 121, the first control module 122, reservation module 123, and first display 124, described the first control module 122 is connected with described vehicle-mounted DCM11, GPS navigation module 121, reservation module 123 and the first display 124 respectively.GPS navigation module 121 can positioned vehicle and is navigated.User sends inquiry request or reserve requests by reservation module 123, and reservation module 123 sends the first control module 122, the first control modules 122 to and controls vehicle-mounted DCM11 inquiry request or reserve requests are sent to central server 2 by network.In addition, central server 2 passes to the first control module 122 by Query Result or reservation result by vehicle-mounted DCM11, and controls the first display 124 by the first control module 122 and show.After preengaging successfully, can point out user whether to navigate, in this way, the first control module 122 is controlled GPS navigation module 121 and is navigated.
Central server 2 comprises database server 21 and resolution server 22.The positional information that database server 21 can storage service point, the state of service entry, the vehicle identification number preengage.Resolution server 22 is for carrying out network service with car-mounted terminal 1 and service point management system 3, and resolution server 22 is connected with described database server 21.Between resolution server 22 and service point management system 3, resolution server 22 receives the state of service entry, and deposits database server 21 in.Between resolution server 22 and car-mounted terminal 1, car-mounted terminal 1 is the status information to resolution server 22 request service items with polling mode, and resolution server 22 is found out corresponding state information and sent to car-mounted terminal 1 from database server 21.
Service point management system 3 comprises service point DCM31 and sales platform 32.Service point DCM31 includes but not limited to Wi-Fi, 2G, 3G communication module, utilizes the network service of Wi-Fi, 2G, 3G network realization and central server 2.Sales platform 32 is for the sale of service entry and the maintenance of state, comprise the second control module 321, load module 322 and second display 323, described the second control module 321 is connected with described service point DCM31, load module 322 and second display 323 respectively.In the time of needs update service item state, can upgrade operation by load module 322, the second control module 321 is presented at lastest imformation on second display 323, simultaneously, control service point DCM31 the service entry status information of renewal is sent to central server 2, by the more new state of central server 2 stores service items.In addition, in the time that central server 2 issues state updating information to service point management system 3, this information receiving is sent to the second control module 321 by service point DCM31, the second control module 321 can be upgraded the state of service entry control and be presented on second display 323, thereby guarantees that the service entry of reservation is not sold.
Consult Fig. 2, carry out the also process flow diagram of reservation of service-seeking for what the embodiment of the present invention provided based on car-mounted terminal.
The method of service-seeking comprises the steps.
S1: service point management system 3 is to the status information of central server 2 real-time upload service items.
The state of described service entry comprises the free time, preengages and sell.In the time that certain service entry state of service point changes, as become and sell from the free time, service point management system 3 can be sent to resolution server 22 by the packet of the status information that includes renewal by service point DCM31 automatically, and resolution server 22 upgrades the state of corresponding with service item after resolving in database server 21.Data in geodata and services point management system 3 in central server 2 keep synchronous like this.
S2: user sends inquiry request by car-mounted terminal 1 to central server 2, the packet of inquiry request comprises service entry classification.
Service entry classification is divided into large class and group, is divided into again group greatly below class, can identify by numeral, as the large class identification of following table 1 service point table.
Table 1: the large class identification of service entry table
| The large class of service entry | Identification code |
| Cinema | 0 |
| Restaurant | 1 |
| Charging station | 2 |
| Parking lot | 3 |
Take parking lot, large class is example, and table 2 is parking lot group identification tables.
Table 2: parking lot group identification table
| Service entry group | Identification code |
| Outdoor | 0 |
| Underground | 1 |
| Three-dimensional | 2 |
| All | 3 |
User selects to need the service entry of what classification by reservation module 123, and sends the first control module 122, the first control modules 122 to and be sent to resolution server 22 by vehicle-mounted DCM11.
S3: central server 2 is retrieved according to inquiry request, car-mounted terminal 1 obtains Query Result to central server 2 with polling mode, if retrieve idle service entry, returns to Query Result by car-mounted terminal 1, poll-final; If do not retrieve idle service entry, return to inquiry failure and finish by car-mounted terminal 1.
In the present embodiment, the time interval of poll is 3 minutes, when each poll, car-mounted terminal 1 sends UDP(User Datagram Protocol User Datagram Protoco (UDP) by vehicle-mounted DCM11 to resolution server 22) request, Query Result is sent to car-mounted terminal 1 by resolution server 22, shown by the first display 124, check for user.
The method of below preengaging for service.
S4: user sends reserve requests by car-mounted terminal 1 to central server 2, the packet of reserve requests comprises the identification code of service point.
User selects required service point by reservation module 123, now be presented on the first display 124 is the service point with idle service entry, there will not be the situation that there is no idle service entry after selected certain service point of user, avoid user repeated multiple times selected.
Preferably, the packet of reserve requests also comprises estimated time of arrival (ETA), described expectation reaches the time and draws through path analysis according to the position of the current location of vehicle and service point, service point on the estimation time of arrival reasonable arrangement service entry, improve the utilization factor of service entry, also can remind car owner to reach within the predetermined time, avoid service entry to be disabled and take simultaneously.
S5: central server 2 retrieves idle service entry in corresponding with service point, upgrades the state of this free time service entry, and this lastest imformation is uploaded to service point management system 3.
S6: service point management system 3 is changed the state of corresponding with service item, and reservation result is returned to central server 2.
S7: reservation result is sent to car-mounted terminal 1 by central server 2.
S8: car-mounted terminal 1 is resolved reservation result, definite predetermined whether successful, if success points out user to preengage successfully; Otherwise return to step S4.
In described step S2, the packet of inquiry request also comprises the positional information of vehicle, and described step S3 central server 2 can retrieve near service point vehicle according to the positional information of vehicle, facilitates user to preengage near the service entry of vehicle.The positional information of vehicle can gather by GPS navigation module 121.
In described step S2, the packet of inquiry request also comprises target position information, and described step S3 central server 2 can retrieve near service point target ground according to target position information, facilitates user near the service entry of before travel preengaging destination.Target position information can gather by GPS navigation module 121.
After preengaging successfully, car-mounted terminal 1 points out user to reach service point in certain hour section, if user does not reach in certain hour section, service point management system 3 is initiated to cancel reserve requests to central server 2, and the state of the service entry of reservation is changed to the free time by central server 2.Not only improve the economical conversion efficiency of service point, also can allow the operation of user's careful attention oneself, realize the high-level efficiency running of whole system.
The method of explanation service-seeking of the present invention reservation as an example of charging station example below.
S1: when the state of certain charging pile of charging station changes, send packet to central server 2, central server 2 upgrades corresponding charging pile state.
S2: it is the service entry that charging station, group are underground charging pile that user selects large class.
S3: central server 2 is retrieved, car-mounted terminal 1 poll obtains the charging station of available free underground charging pile and list demonstration on the first display 124.
S4: user selects a charging station A.
S5: central server 2 changes one of charging station A idle charging pile B state into and preengages.
S6: the service point management system 3 of charging station A changes the state of charging pile B into and preengages, and returns to reservation successful information to central server 2.
S7: central server 2 returns to reservation successful information to car-mounted terminal 1
S8: car-mounted terminal 1 receives reservation successful information, and prompting user preengages successfully.
The foregoing is only preferred embodiment of the present invention, not in order to limit the present invention, all any modifications of doing within the spirit and principles in the present invention, be equal to and replace and improvement etc., within all should being included in protection scope of the present invention.
Claims (10)
1. a method of carrying out service-seeking reservation based on car-mounted terminal, is characterized in that, comprises the steps:
S1: service point management system (3) is to central server (2) status information of upload service item in real time;
S2: user sends inquiry request by car-mounted terminal (1) to central server (2), and the packet of inquiry request comprises service entry classification;
S3: central server (2) is retrieved according to inquiry request, car-mounted terminal (1) obtains Query Result to central server (2) with polling mode, if retrieve idle service entry, return to Query Result by central server to car-mounted terminal (1), and perform step 4; If do not retrieve idle service entry, return to inquiry failure and finish by car-mounted terminal (1);
S4: user sends reserve requests by car-mounted terminal (1) to central server (2), and the packet of reserve requests comprises the identification code of service point;
S5: central server (2) retrieves idle service entry in corresponding with service point, upgrades the state of this free time service entry, and this lastest imformation is uploaded to service point management system (3);
S6: service point management system (3) is changed the state of corresponding with service item, and reservation result is returned to central server (2);
S7: reservation result is sent to car-mounted terminal (1) by central server (2);
S8: car-mounted terminal (1) is resolved reservation result, definite predetermined whether successful, if success points out user to preengage successfully; Otherwise return to step S4.
2. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 1, is characterized in that, described car-mounted terminal (1) comprising: vehicle-mounted DCM(11), for carrying out network service with described central server (2); And vehicle mounted multimedia (12), comprise GPS navigation module (121), the first control module (122), reservation module (123), and first display (124), described the first control module (122) respectively with described vehicle-mounted DCM(11), GPS navigation module (121), reservation module (123) and the first display (124) be connected.
3. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 2, is characterized in that, described central server (2) comprising: database server (21), for the state of stores service item; And resolution server (22), for carrying out network service with described car-mounted terminal (1) and service point management system (3), described resolution server is connected with described database server.
4. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 3, it is characterized in that: described database server (21) is also for the positional information of storage service point, after preengaging successfully, the positional information of service point is sent to car-mounted terminal (1) by described central server (2), and described car-mounted terminal (1) can navigate according to the positional information of this service point.
5. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 1, is characterized in that, described service point management system (3) comprising: service point DCM(31), for carrying out network service with described central server (2); And sales platform (32), for the maintenance of service entry state, comprise the second control module (321), load module (322) and second display (323), described the second control module (321) respectively with described service point DCM(31), load module (322) and second display (323) be connected.
6. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 1, it is characterized in that: in described step S2, the packet of inquiry request also comprises the positional information of vehicle, described step S3 central server (2) can retrieve near service point vehicle according to the positional information of vehicle.
7. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 1, it is characterized in that: in described step S2, the packet of inquiry request also comprises target position information, described step S3 central server (2) can retrieve near service point target ground according to target position information.
8. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 1, it is characterized in that: central server in described step S3 (2) sorts the service point information retrieving, sortord comprises that vehicle is apart from the distance of service point or service point star or vehicle apart from the distance of service point and the weighting of service point star sequence.
9. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 1, it is characterized in that: in described step S4, the packet of reserve requests also comprises estimated time of arrival (ETA), described expectation reaches the time and draws through path analysis according to the position of the current location of vehicle and service point.
10. method of carrying out service-seeking reservation based on car-mounted terminal as claimed in claim 1, it is characterized in that: after preengaging successfully, car-mounted terminal (1) prompting user reaches service point in certain hour section, if user does not reach in certain hour section, service point management system (3) is initiated to cancel reserve requests to central server (2), and the state of the service entry of reservation is changed to the free time by central server (2).
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811339259.3A CN109299409A (en) | 2012-11-27 | 2012-11-27 | A method for service inquiry and reservation based on in-vehicle terminal |
| CN201210489863.0A CN103838777A (en) | 2012-11-27 | 2012-11-27 | A method for service inquiry and reservation based on a vehicle-mounted terminal |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201210489863.0A CN103838777A (en) | 2012-11-27 | 2012-11-27 | A method for service inquiry and reservation based on a vehicle-mounted terminal |
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| CN201811339259.3A Division CN109299409A (en) | 2012-11-27 | 2012-11-27 | A method for service inquiry and reservation based on in-vehicle terminal |
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| CN103838777A true CN103838777A (en) | 2014-06-04 |
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| CN201210489863.0A Pending CN103838777A (en) | 2012-11-27 | 2012-11-27 | A method for service inquiry and reservation based on a vehicle-mounted terminal |
| CN201811339259.3A Withdrawn CN109299409A (en) | 2012-11-27 | 2012-11-27 | A method for service inquiry and reservation based on in-vehicle terminal |
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| CN201811339259.3A Withdrawn CN109299409A (en) | 2012-11-27 | 2012-11-27 | A method for service inquiry and reservation based on in-vehicle terminal |
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| CN106027627A (en) * | 2016-05-16 | 2016-10-12 | 天津慧涛科技股份有限公司 | Foreign trade operation investigation and monitoring system |
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| CN108122040A (en) * | 2017-12-20 | 2018-06-05 | 江西爱驰亿维实业有限公司 | Row number reserving method, apparatus and system based on car networking |
| CN110211587A (en) * | 2019-06-03 | 2019-09-06 | 腾讯大地通途（北京）科技有限公司 | Row number information acquisition method, device, equipment and medium |
| CN110211587B (en) * | 2019-06-03 | 2024-04-30 | 腾讯大地通途（北京）科技有限公司 | Ranking information acquisition method, device, equipment and medium |
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