CN103955746A - System and method based on restaurant orders and customer management - Google Patents
System and method based on restaurant orders and customer management Download PDFInfo
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Abstract
The invention discloses a method based on restaurant orders and customer management. The method is characterized by comprising the steps: A, inputting a piece of order information and sorting the order information according to different fields of the order information, wherein the fields of the order information comprise a customer name, status information, the dining time and contact information; B, sending an inquiry message to a customer through the contact information in the order information in a preset period of time; C, modifying the status information in the order information according to the reply status of the customer to the inquiry message; D, modifying the status information in the order information according to the dining condition of the customer.
Description
Technical field
The present invention relates to a kind of data handling system that is applicable to dining room management, relate in particular to a kind of distributed real-time seats in a restaurant reservation system and method.
Background technology
The appearance of network ordering, not only greatly facilitates client, has also brought larger business opportunity to dining room simultaneously.Client can complete predetermined to seats in a restaurant, the stand-by period of saving client by the terminal of making a reservation.Required raw fresh material can, according to client's quantity on order, be purchased in time in dining room, arranges waiter's work schedule.But dining room can only be registered by the various forms of papery the management of order at present, information exists and lags behind and mistake.Information cannot be upgraded in real time and revise, and has occurred that the something lost of a large amount of orders falls and mistake., easily there is the mistake of communication and not in time in traditional papery and the transmission mode of phone, the information time that feeds back to client is tediously long, has reduced client's service experience, also the consistency operation in inconvenient dining room and management.And the appearance of this APP can not only effectively solve the problem of current existence, more can realize with the platform of making a reservation the intercommunication of information, improve the service quality in dining room.
Prior art scheme: dining room has the table of making a reservation, ranking table, three forms of neck bit table.Wherein make a reservation table be every day dining room accept seats in a restaurant subscribe basic condition, such as reservation amount, reservation number, the Back ground Informations such as remaining dining table.Ranking table is that dining room every day is to subscribing the layout of seats in a restaurant.Neck bit table is that dining room gaffer's's every day personnel lead guest to have dinner according to the layout of ranking table, and the situation such as whether have dinner is modified.Fill up a form according to concrete sequence information, if the actual conditions of making a reservation change, the table of making a reservation, ranking table, three responsible employees of neck bit table gather, and remodify relevant form.
The defect existing in prior art is: if first, the table of making a reservation of papery, ranking table, neck bit table change in real time, can only be by the responsible official of the each form amendment form of getting together.Inconsistent because of the responsible person of each form, easily cause the something lost of information to fall or mistake.The second, client's Back ground Information is stored in the document mode of papery or computer, can not effectively utilize customer information.Because of the numerous dining rooms of the personnel that the have dinner information in dining room cannot be artificial go to browse and understand customer information.Existing storage mode easily causes the reason such as loss and labor turnover of data to cause the loss of data message simultaneously.Three, if desired revise order, service staff needs edge joint to listen client's phone, and record is carried out on limit, carries out the related amendments of form after telephone receiving.
As can be seen here, in prior art, due to the effective management lacking dining room order, hinder the popularization of the mode of making a reservation in client, thereby also hindered dining room by the analytic statistics of order being promoted to the management quality in dining room.
Summary of the invention
In order to overcome the defect existing in prior art, the invention provides a kind of system and method based on dining room order and customer account management, for realize dining room order management and customer account management simultaneously.
In order to realize foregoing invention object, the present invention discloses a kind of method based on dining room order and customer account management, it is characterized in that, comprise: steps A, input one sequence information, according to the different field of this sequence information, this sequence information is sorted, the field of this sequence information comprises address name, status information, time for eating meals and contact method; Step B, send apply for information by the contact method of this sequence information to user by a default time period; Step C, according to user, the recoil state of this apply for information is revised the status information of this sequence information; Step D, revise the status information of this sequence information according to user's situation of having dinner.
This steps A further comprises: A.1 input a sequence information, judge whether has vacant seats in a restaurant in this time for eating meals; If have, sequence information generates, and the status information of this order is for subscribing; If no, sequence information enters queue queue or does not set up.A.2 judged whether that seats in a restaurant discharges, if having, sequence information generates, and the status information of this order is for subscribing; Do not have seats in a restaurant to discharge if exceed a default queuing time, order is not set up.
Further, the contact method of this sequence information is phone number or other instant messaging liaison methods.
This step C further comprises: if user replys confirmation, the status information of this sequence information is changed to pre-arrival by reservation, if user does not reply message or replys NACK messages, this sequence information status information changes to cancellation by reservation, and this seats in a restaurant discharges.
This step D further comprises: if D.1 user has dinner, during this sequence information status information is changed to and had dinner by pre-arrival; If user has dinner complete, this sequence information status information is had dinner completely by changing in having dinner, and this seats in a restaurant discharges.D.2 user has dinner when complete, and user's the record of having dinner is saved in user's sequence information.
The present invention discloses a kind of system based on dining room order and customer account management simultaneously, comprising: a load module, and this load module is used for inputting a sequence information; One processing module, this processing module sorts according to the different field of this sequence information; One communication module, this communication module is for sending apply for information to user and receiving user's return information, and this processing module is revised this sequence information minor sort again according to this user's return information; One display module, this display module shows sequence information after sorted and this apply for information, return information.
Further, this system also comprises a database, and this database is used for storing this sequence information, and cumulative this sequence information of this database also shows all or part of sequence information after adding up.
Further, this communication module is the module of supporting the module of wireless communication networks or supporting wifi communication.
Compared with prior art, by this dining room order processing system, the attendant in dining room on the one hand can be at any time typing predetermined information quickly and easily; Arrange in time client to take one's seat according to client's sequence information on the other hand, reduce the time of its wait.The present invention can be real-time sequence information is upgraded, can avoid leakage list that confusing communication causes or wrong single, and can effectively reduce between client's coordinate time.Seats in a restaurant distribution and customer account management are included in a system, can be carried out customer care according to client's the actual situation of having dinner.
Brief description of the drawings
Can be by following detailed Description Of The Invention and appended graphic being further understood about the advantages and spirit of the present invention.
Fig. 1 is the structural representation based on dining room order and client management system involved in the present invention;
Fig. 2 is the interface schematic diagram of the display module based on dining room order and customer account management involved in the present invention;
Fig. 3 is the method flow diagram based on dining room order and customer account management involved in the present invention.
Embodiment
Primary and foremost purpose of the present invention is to provide a kind of disposal system for dining room order management, can make dining room effectively whole seats in a restaurant predetermined information be implemented to real-time management by this system, and can be in the time that the client who subscribes seats in a restaurant reaches dining room, be routed in time predetermined information and taken one's seat.In order to realize foregoing invention object, the invention provides dining room order processing system, comprising: load module, for input or amendment one sequence information; Processing module sorts according to the different field of described sequence information; Display module shows sequence information after sorted.By this dining room order processing system, the attendant in dining room on the one hand can be at any time typing predetermined information quickly and easily; Arrange in time client to take one's seat according to client's sequence information on the other hand, reduce the time of its wait.
Another goal of the invention of the present invention is for to upgrade sequence information, and leakage list or the mistake that can avoid confusing communication to cause are single, and can effectively reduce between client's coordinate time.
Fig. 1 is the structural representation of dining room order processing system involved in the present invention.As shown in Figure 1, this load module 101 can be any one input mode in prior art, is word etc. as dummy keyboard input, physical keyboard input, the input of dot matrix pen, after utilizing camera to take pictures by backstage text-processing module by image analysis.This load module 101 can be even interface, for receiving from online order data or hand telephone data.This display module 103 can be a touch-screen, and user can directly input sequence information by dummy keyboard on this touch-screen, and the sequence information after sequence information or processing is presented on this touch-screen.This communication module 105 can be the communication module of supporting GSM, 3G, 4G or wifi wireless network.In one embodiment, the present invention can be the application program operating on an electronic equipment.Electronic equipment can be mobile phone, computing machine, PDA, handheld device, navigating instrument, panel computer etc.
In the present embodiment, during the status information of seats in a restaurant comprises that new order generates, client reaches (or for pre-arrive), cancellation of order, has dinner, have dinner and finish five kinds.It will be appreciated by those skilled in the art that application mode of the present invention can specifically change with actual situation.Wherein, in the present embodiment, new order generate, client in reaching, having dinner corresponding seats in a restaurant state for taking.Can by above-mentioned three kinds of situation Further Divisions be in the light of actual conditions: (variable) takies and (can not change) takies.Cancellation of order, the corresponding seats in a restaurant of the end state of having dinner are for idle.Above-mentioned state all can sequencing display.
For example, in the time that client's first reaches dining room, the operating personnel of this device can check that whether this client is to subscribe client, if subscribed, further judges whether client is the ticket reserving time time of arrival according to native system.If client is the ticket reserving time time of arrival, client's first is guided to this seats in a restaurant A, and seats in a restaurant A condition is updated to " in having dinner ".If client is the non-ticket reserving time time of arrival, whether the state that judges this seats in a restaurant A having subscribed is idle, if client's first is guided to this seats in a restaurant A by the free time, and seats in a restaurant A condition is updated to " in having dinner ".
If client's second has been subscribed the seats in a restaurant B at 7 in evening, after client subscribes, the state of this seats in a restaurant B is updated to " new order generation ".The operating personnel of this device 6: 30 contact customer at night, confirm whether this client can arrive seats in a restaurant B within the ticket reserving time, if client represents to arrive on time, this seats in a restaurant B state is updated to " client reaches " otherwise seats in a restaurant B state is updated to " cancellation of order ".
If client third arrives dining room and for non-reservations client, client third not demonstration in this order management system so, and in this order management system, show the current idle seats in a restaurant that do not have.Client third can only take according to customer quantity and seats in a restaurant the situation (as table for four or ten people positions) of situation and seats in a restaurant, the seats in a restaurant to be allocated such as successively.
Another goal of the invention of the present invention is, order management and customer account management included in a system, and according to liking of the mode of client's reservation seats in a restaurant, the analysis clients such as situation that have dinner, the positive customer care that carries out.
In another embodiment, this dining room order processing system also comprises a database 104.Client completes and makes a reservation at every turn, and this sequence information is all saved in this database 104.Such as in the time that client subscribes, customer name, contact method are kept in this device.When client goes to dining in restaurant, client's number, consumption time, the consumption amount of money, particular/special requirement, the number of times of having dinner etc. are all kept in native system.Can be according to the time of a certain reservation, add up whole situations of having dinner of whole seats in a restaurant, also can be according to a certain client's name or contact method, add up a certain client's the situation of having dinner, and the record of having dinner is presented on this display screen.
Fig. 2 is the interface schematic diagram of the display module of dining room order processing system involved in the present invention.As shown in Figure 2, Fig. 2 is order management of the present invention interface schematic diagram.This interface can, by whole orders, show according to order meal section and order status; Also can only show by order meal section or order status.Wherein, order meal section is the concrete date, as 21 days January in 2014 in Fig. 2.Order meal section can also further be divided into according to the actual management style in dining room: morning market, afternoon session, late city or whole.Dining room managerial personnel or attendant can select arbitrarily a certain meal section of some day to check predetermined staff list.Order status comprises that new order generates, client reaches, cancellation of order, have dinner in, have dinner and finish and whole six kinds of states.Dining room managerial personnel or attendant, after selected order meal section and order status, can show whole orders with the mode that sequence information is sorted.Sequence information at least comprises client's essential information, state and time for eating meals, and wherein client's essential information can be that name can be also contact method.The present invention can also further increase as sex, order status, seats in a restaurant, mobile phone, number, the number of making a reservation, Order Remarks, time for eating meals, the amount of money, order source, client characteristics according to dining room actual needs, a series of fields such as operation (cancel and recover), and by manually level and smooth sliding interface.
In the present embodiment, name, state, mobile phone, number, the number of making a reservation, time, the amount of money all can sort.Order status comprises that new order generates, client reaches, cancellation of order, have dinner in, have dinner and finish to show according to different icon modes.Click order meal section and order status hurdle, can screen corresponding informance.Click whole records of having dinner that customer name can show client.Native system can be according to the liking of a series of data analysis clients such as client's predetermined way (order source), consuming capacity, and assist dining room to like according to client the different measures that attract consumption of releasing.
Fig. 3 is the method flow diagram based on dining room order and customer account management involved in the present invention.As shown in Figure 3, S1 inputs a new order, and its input mode can be that manually the mode by touch-screen operates, or directly imports the order that order that the network terminal inputs or telephone terminal are inputted.Typically, in the sequence information of input, must comprise: address name, state, contact method and time for eating meals.Wherein state can according to actual division in be scheduled to, arriving in advance, cancel, have dinner, the end etc. of having dinner.Contact method can be phone number or other instant contact communication modes, such as QQ number, micro-signal code, microblogging number etc.
After S2 input order, judge the seats in a restaurant of whether having dinner in this scheduled time slot.
If S3 has seats in a restaurant, new order generates.In a kind of preferred embodiments, can be by communication module to user's generating messages of placing an order after order generates.If there is no seats in a restaurant, in the first situation, order is directly dropped; In another case, order can enter queuing system, if there is seats in a restaurant to be released, order generates; Still do not have seats in a restaurant to discharge if exceed a queuing time, this order is dropped.
After S4 order generates, judge whether the state of order is the previous time period of subscribing and judge whether the time for eating meals that arrives order.If S5 satisfies condition, carry out message informing.For example, can set the front 30 points of clockwise states that are advanced to the time of making a reservation is that the user who subscribes sends confirmation note.S6 judges whether to receive user's feedback message.If user returns note, and represent meeting reaching on the time, seats in a restaurant is locked; If user does not return note, or return note represent to reach on time, by the state of order by reservation modification be cancel S8.S9 now this seats in a restaurant is released, and whether Auto-matching has order waiting in line seats in a restaurant.
S10 user arrive after, by the state of order by reservation modification in having dinner.After S11 user has dinner, order status is revised as and has dinner completely, now seats in a restaurant is released, and whether Auto-matching has order waiting in line seats in a restaurant.
In another kind of preferred embodiments, as long as user's order generates, all sequence information can be saved in database.When client subscribes next time, whole predetermined information, the records of having dinner etc. all can be presented in native system.
Compared with prior art, what the present invention can be real-time upgrades sequence information, leakage list or the wrong list that can avoid confusing communication to cause, and can effectively reduce between client's coordinate time.Seats in a restaurant distribution and customer account management are included in a system, can be carried out customer care according to client's the actual situation of having dinner.
Described in this instructions is preferred embodiment of the present invention, and above embodiment is only in order to illustrate technical scheme of the present invention but not limitation of the present invention.All those skilled in the art, all should be within the scope of the present invention under this invention's idea by the available technical scheme of logical analysis, reasoning, or a limited experiment.
Claims (10)
1. the method based on dining room order and customer account management, is characterized in that, comprising:
Steps A, input one sequence information, sort to described sequence information according to the different field of described sequence information, and the field of described sequence information comprises address name, status information, time for eating meals and contact method;
Step B, send apply for information by the contact method of described sequence information to user by a default time period;
Step C, according to user, the recoil state of described apply for information is revised the status information of described sequence information;
Step D, revise the status information of described sequence information according to user's situation of having dinner.
2. the method based on dining room order and customer account management as claimed in claim 1, is characterized in that, described steps A further comprises:
A.1 input a sequence information, judge whether has vacant seats in a restaurant in this time for eating meals; If have, sequence information generates, and the status information of described order is for subscribing; If no, sequence information enters queue queue or does not set up.
3. the method based on dining room order and customer account management as claimed in claim 2, is characterized in that, described steps A further comprises:
A.2 judged whether that seats in a restaurant discharges, if having, sequence information generates, and the status information of described order is for subscribing; Do not have seats in a restaurant to discharge if exceed a default queuing time, order is not set up.
4. the method based on dining room order and customer account management as claimed in claim 1, is characterized in that, the contact method of described sequence information is phone number or other instant messaging liaison methods.
5. the method based on dining room order and customer account management as claimed in claim 1, it is characterized in that, described step C further comprises: if user replys confirmation, the status information of described sequence information is changed to pre-arrival by reservation, if user does not reply message or replys NACK messages, described sequence information status information changes to cancellation by reservation, and described seats in a restaurant discharges.
6. the method based on dining room order and customer account management as claimed in claim 1, is characterized in that, described step D further comprises:
If D.1 user has dinner, during described sequence information status information is changed to and had dinner by pre-arrival; If user has dinner complete, described sequence information status information is had dinner completely by changing in having dinner, and described seats in a restaurant discharges.
7. the method based on dining room order and customer account management as claimed in claim 7, is characterized in that, described step D further comprises:
D.2 user has dinner when complete, and user's the record of having dinner is saved in user's sequence information.
8. the system based on dining room order and customer account management, is characterized in that, comprising:
One load module, described load module is used for inputting a sequence information;
One processing module, described processing module sorts according to the different field of described sequence information;
One communication module, described communication module is for sending apply for information to user and receiving user's return information, and described processing module is revised described sequence information minor sort again according to described user's return information;
One display module, described display module shows sequence information after sorted and described apply for information, return information.
9. the system based on dining room order and customer account management as claimed in claim 8, it is characterized in that, described system also comprises a database, and described database is used for storing described sequence information, and the cumulative described sequence information of described database also shows all or part of sequence information after adding up.
10. the system based on dining room order and customer account management as claimed in claim 8, is characterized in that, described communication module is the module of supporting the module of wireless communication networks or supporting wifi communication.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410134526.9A CN103955746A (en) | 2014-04-03 | 2014-04-03 | System and method based on restaurant orders and customer management |
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| CN201410134526.9A CN103955746A (en) | 2014-04-03 | 2014-04-03 | System and method based on restaurant orders and customer management |
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| CN104484839A (en) * | 2014-12-18 | 2015-04-01 | 北海飞九天电子科技有限公司 | Order system |
| CN105654182A (en) * | 2015-12-28 | 2016-06-08 | 中国民航信息网络股份有限公司 | System and method for performing automatic time limit management and seat clearing on passenger team |
| CN106127423A (en) * | 2016-08-29 | 2016-11-16 | 徐东 | Intelligent kitchen order display management method and system |
| CN107301465A (en) * | 2017-07-26 | 2017-10-27 | 太仓华淏信息科技有限公司 | A kind of client dining room reservation system |
| CN108009662A (en) * | 2017-11-30 | 2018-05-08 | 广东美的厨房电器制造有限公司 | Order management method and system, middle control cooking system |
| CN108701390A (en) * | 2018-06-01 | 2018-10-23 | 福建联迪商用设备有限公司 | The method and system of function are beaten in a kind of cash register test kitchen |
| TWI687891B (en) * | 2017-06-12 | 2020-03-11 | 解邦緯 | Method for booking space goods and computer-readable recording medium |
| CN111696283A (en) * | 2019-03-15 | 2020-09-22 | 软银集团股份有限公司 | Information processing system and method, commodity generation device and method, and storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN104484839A (en) * | 2014-12-18 | 2015-04-01 | 北海飞九天电子科技有限公司 | Order system |
| CN105654182A (en) * | 2015-12-28 | 2016-06-08 | 中国民航信息网络股份有限公司 | System and method for performing automatic time limit management and seat clearing on passenger team |
| CN106127423A (en) * | 2016-08-29 | 2016-11-16 | 徐东 | Intelligent kitchen order display management method and system |
| TWI687891B (en) * | 2017-06-12 | 2020-03-11 | 解邦緯 | Method for booking space goods and computer-readable recording medium |
| CN107301465A (en) * | 2017-07-26 | 2017-10-27 | 太仓华淏信息科技有限公司 | A kind of client dining room reservation system |
| CN108009662A (en) * | 2017-11-30 | 2018-05-08 | 广东美的厨房电器制造有限公司 | Order management method and system, middle control cooking system |
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| CN108701390B (en) * | 2018-06-01 | 2021-06-25 | 福建联迪商用设备有限公司 | Method and system for testing kitchen printing function of cash register |
| CN111696283A (en) * | 2019-03-15 | 2020-09-22 | 软银集团股份有限公司 | Information processing system and method, commodity generation device and method, and storage medium |
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